Indhu Chandrasekar — Director of Engineering

Adtech specialist with proven experience in delivering comprehensive technical and operational support across the advertising lifecycle. Successfully managed a 10-member team, achieving SLA and KYA metrics. Recognized with the 'GAME CHANGER AWARD' for overall performance and 'BEST SME' for achieving all metrics in August 2024. Proficient in monitoring key performance metrics (CTR, CPA, CPM) using API and SQL to drive campaign optimization. Hands-on experience with various tools including ServiceNow, Google Cloud Platform, and automation tools. Rendering Support in L1 and L2 Level depending on the priority of the issues to meet client’s SLA. Hands on experience on Ticketing Tool like Service Now, ETL Tool like Abinitio and Tivoli workload scheduler, automation Tool like Jenkins, slots flexing Tool and good experience in Google Cloud Platform – Cloud bucket and tasks, App Engine, Pubsub flow and API Dashboard. Generating reports for the batch process using Jenkins. Creating the RFC in case of Code fix. Scheduling and Monitoring of Jobs using IBM Scheduler- rerun, priority, kill, cancel, release, hold jobs and job streams etc. Worked on Knowledge Article creation and uploaded documents in Service Now. Experience in creating BAS Request for retiring jobs resolved. Maintaining existing application and providing 24/7 support to the application and resolving the issues on timely basis. Performing root cause analysis of production impacting issues, including opening problem cases with Operators, and driving them to conclusion. Worked on Incident Management Process and have good awareness of ITIL concepts like incident management, service request management, change management.

Stackforce AI infers this person is a skilled Adtech specialist with strong operational support capabilities in the advertising lifecycle.

Location: Erode, Tamil Nadu, India

Experience: 7 yrs 9 mos