Aug 2021 – Jan 2023 · 1 yr 5 mos · Gurugram, Haryana, India · Remote

• Working as VPO with customer throughout its lifecycle with Orange that includes to work on their WAN Design, Deployment and Business impacting Incidents.
• Working on Customer's WAN requirements that includes their SD-WAN, MPLS, Internet requirements on their Enterprise LAN and Datacenters.
• Responsible to provide Active-Active, Active-Standby link level redundancy, Device level redundancy across Customer's Datacenters and Datacenter Failover scenarios.
• Working on Customer's Migration from Orthodox network to Cisco Viptela SD-WAN solution from Day 0.
• Works on customer new site-built request along with project changes.
• Managing Customer Premises equipment and standardize them as per new hardware or software release.
• Working with clients from diverse industries like Banking, Datacenters and Enterprise etc.
• Responsible for Customer's device configuration hardening Audit as per standard.

Feb 2020 – Aug 2021 · 1 yr 6 mos · Noida, Uttar Pradesh, India

• Responsible for transitioning project inward to NTT Data Services and hand over to NTT support team.
• Working on Network Discovery to understand everything customer is having in their environment includes to work on network device discovery, vendors contract information, circuit information etc.
• Working on Network standard documentation expected by support team based on information received from customer, create HLD, LLD Network Diagram and Rack Elevations, work with FTE to retrieve floor maps and heat maps.
• Working on standardization of customer network devices as per NTT tools to make them remote support ready and integrate customer devices in NTT monitoring, logging, backup, and authentication devices.
• Looking for the opportunity for new business with existing and new clients.
• Providing better customer experience with NTT by providing proactive network advice.

Feb 2018 – Feb 2020 · 2 yrs · Gurgaon, Haryana, India

• Working for Cisco TAC Datacenter Switching Team as a Customer Support Engineer on Datacenter Infrastructure mainly on Nexus 7000 and 5000 switches.
• Job role consist of working on troubleshooting and resolving global customer's design related queries mostly in break and fix scenarios. Helping customer in saving millions and billions of revenue by solving their network related issues effectively and efficiently.

Oct 2017 – Feb 2018 · 4 mos · Pune, Maharashtra, India

• British Telecom project for PE-CE installation, migration and troubleshooting in MPLS environment.

Dec 2014 – Oct 2017 · 2 yrs 10 mos · Pune, Maharashtra, India

• Configure Provider Edge routers based on the Service offered by ISP to its client.
• Troubleshooting PE-CE routing issues. Mainly BGP, OSPF and Static.
• Restoring wrongly disconnected services.
• Responsible for migration of configurations when service is changed from one vendor equipment to
• other.
• Responsible for verifying the configurations of newly provisioned circuits that are due to go
• live/activations.
• Responsible to coordinate with client’s technical team for knowledge transfer & design verifications.

Feb 2014 – May 2014 · 3 mos · Manesar,Gurgaon,Haryana,India

• Designed Final Function Testing Machine For Active Transmission Speed Sensor