Aakash Rawat

Operations Associate

Delhi, India4 yrs 8 mos experience

Key Highlights

Proven track record in SaaS and consulting.
Expertise in technical solution design and implementation.
Strong leadership in driving customer success.

Stackforce AI infers this person is a SaaS and E-commerce solutions expert with a strong focus on customer experience and technical implementation.

Contact

Skills

Core Skills

Project ManagementStakeholder ManagementTechnical Solution DesignProduct Lifecycle ManagementSolution ImplementationUser Experience (ux)Software ImplementationProduct Analysis

Other Skills

Agile Application DevelopmentAgile MethodologiesAlgorithmsAnalyst RelationsApplication Programming Interfaces (API)C (Programming Language)C++Capital MarketsChange ManagementClient RequirementsCommunicationConsultingCreativity SkillsCustomer ExperienceCustomer Service

About

Experienced professional with a diverse background in SaaS, consulting, design, manufacturing, robotics, and related domains. A collaborative team player and problem-solver with a proven track record of delivering high-quality projects in fast-paced environments, even under tight budgets. Passionate about learning new skills and technologies, I strive for excellence in every endeavor. Throughout my career, I have taken on leadership roles, successfully guiding teams to achieve their goals and deliver exceptional results.

Experience

4 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

7 mos

Current Experience

Raffish agency

Implementation Specialist

Nov 2025 – Present · 7 mos · Remote

1) Designed and configured voice-bot and IVR workflows that reduced average call handling time (AHT) by 20–30%, improving overall customer experience.
2) Integrated voice-bot APIs with backend systems to enable real-time query handling, resulting in 25% faster response times.
3) Scripted advanced Groovy processes in Sprinklr’s chatbot builder, integrating external APIs for chat/voice bots and automating workflows.
4) Implemented automated IVR routing logic that increased first-call resolution (FCR) by 15–20%, reducing the load on human agents.

SprinklrMicrosoft ExcelProject ManagementStakeholder ManagementWireframing

Gokwik

Senior Solutions Engineer

Apr 2025 – Oct 2025 · 6 mos · Bengaluru, Karnataka, India · Remote

1) Specialize in pre-sales support, product demonstrations, and end-to-end eCommerce integrations.
2) Collaborate closely with sales teams to drive account acquisition and perform detailed technical scoping.
3) Address customer pain points with tailored, solution-oriented approaches.
4) Experienced in working with leading eCommerce platforms including Shopify, WooCommerce, and Magento.
5) Lead the custom integration process from requirement gathering and BRD creation to implementation and successful Go-Live.
6) Ensure seamless onboarding and long-term customer success through proactive support.
7) Passionate about delivering value-driven solutions and solving complex technical challenges to enhance customer satisfaction.

Technical Solution DesignApplication Programming Interfaces (API)WireframingProduct Lifecycle Management

Sprinklr

2 roles

Senior Implementation Consultant

Oct 2023 – Apr 2025 · 1 yr 6 mos · Remote

1) Authored BRDs with user stories, test cases, flowcharts, and wireframes to map customer service processes.
2) Designed Agent Desktop Care Console using Figma and Sprinklr, improving agent efficiency with tailored UI/UX.
3) Scripted advanced Groovy processes in Sprinklr’s chatbot builder, integrating external APIs for chat/voice bots and automating workflows; used Postman for API testing.
4) Developed operational metrics and connected Sprinklr data to Tableau, enhancing reporting and decision-making.
5) Onsite support for Sprinklr voice channel launch for 3000+ agents at a major consumer electronics company, ensuring scalability and issue resolution.

Change ManagementSolution ImplementationConsultingSecurityUser Experience (UX)Agile Methodologies+13

Product Implementation Consultant

May 2022 – Oct 2023 · 1 yr 5 mos · Remote

1) Configured Sprinklr solutions for 10+ Fortune 500 clients, integrating IVR systems and omnichannel interactions (voice, email, chat, social media).
2) Conducted discovery sessions to identify customer pain points and align technical solutions with business goals in the CCaaS industry.

SprinklrCapital MarketsSoftware IndustryApplication Programming Interfaces (API)Reporting RequirementsProject Management+9

Rxlogix

2 roles

Associate Business Quality Analyst II

Apr 2022 – May 2022 · 1 mo · Noida, Uttar Pradesh, India · On-site

1) Created and executed manual and automated test scripts for system validation using UFT and oversaw issue resolution in JIRA resulting in a 20% reduction in backlog and improved stakeholder satisfaction.
2) Developed and optimized SQL queries in Oracle SQL Developer, reducing data retrieval time by 30% to facilitate end-to-end data validation and testing.
3) Ensured seamless data integration between UI, database, and downstream applications.

Information Security

Associate Business Quality Analyst I

Aug 2021 – Apr 2022 · 8 mos · Noida, Uttar Pradesh, India · On-site

1) Ensured compliance with global pharmacovigilance regulations (FDA, EMA, ICH GVP) while managing pharmacovigilance projects, supporting patient safety and regulatory requirements.
2) Authored 50+ business and functional requirements for a case management application, aligning technical specifications and stakeholder needs.

Snapdeal

Product Analyst

May 2021 – Jul 2021 · 2 mos · Gurugram, Haryana, India · Hybrid

1) Utilized predictive analysis to analyze trends and customer behavior for website and mobile app UI development.
2) Co-developed Task Management App, increasing efficiency by 5 percent M-O-M (KPIs: Tickets closed/intern)

Product AnalysisLucidchartPHPInformaticaPL/SQLAnalyst Relations+2

Getboarded

Blockchain Analyst

May 2020 – Jul 2020 · 2 mos · virtua

1) Integrated the Blockchain with the VideoWiki platform which is building tools to auto-generate (convert) text-based content to video-based online content with the help of Web3.js and Metamask.
2) Worked on a collaborative platform for learners and educators to secure learning continuity in times of restrictions. Tested and deployed Smart Contract on the Rinkeby Testnet using Remix.

Islp technologies

Blockchain research intern

May 2019 – Aug 2019 · 3 mos · Delhi, India

1) Researched and conceptualized challenges faced by the farmers in storing their personal and professional details in the current Identity Management System.
2) Summarized the used case of Blockchain for IDMs through informative and analytical insights.)

Fortis escorts okhla

Engineer Internship

Dec 2018 – Jan 2019 · 1 mo · Okhla, Delhi, India

1) Received Industrial training in routine maintenance and repair work of Tools which includes syringe injection pump, cardiac pacemakers , defibrillator with special regards to Quality Control and preventative maintenance on critical equipments to ensure high-quality treatment for patients.