Apr 2022 – May 2025 · 3 yrs 1 mo · On-site

• Managing global HR Operations team working for 12+ APAC Countries and India.
• Lead and guide operations team for developing and managing daily BAU plans and resources to complete tasks within defined scope, SLA, TAT, quality and cost constraints.
• Handle the project Governance calls with various onshore stakeholders across regions (APAC – 12 countries) and highlight the risk and issues.
• Responsible for budget forecasting, time and motion study, year-end appraisals and promotions to ensure team performance aligns with objectives and influence talent strategy through effective hiring practices.
• Develop leadership strategies and provide coaching to team members and regularly conduct one-on-one sessions and skip meetings.
• Monitor and analyze work volume, identifying opportunities to streamline processes and increase efficiencies.
• Foster strong relationships within teams, regional leadership and onshore stakeholders, facilitating collaborative, problem-solving and operational excellence.
• Responsible for providing new transition facilitation through planning, organizing, coordinating and monitoring transition implementation activities.
• Collaborates with business partners and global stakeholders to drive cross-workstream escalations and issue resolution.

Jan 2020 – Mar 2022 · 2 yrs 2 mos · On-site

• Handling APAC & Middle East Employee Life Cycle processes as a Subject Matter Expert and quality analyst.
• System Lead: Handling all HRIS tools-related concerns and complex requests as
• an expert.
• Onboarding/ Offboarding/ ELC: Contractual documentation, onboarding formalities, Oracle/ Workday Record Creation, Offboarding formalities, System terminations, Salary changes, annual salary review, promotions, transfer, department changes, reference requests etc.
• Assisting Team Lead in day-to-day Reporting & Analytics, Business Continuity Plans, Workload management, People management, Stakeholder/Client Management, collaborating with the client to ensure alignment on priorities and projects. Generate and share metrics with the client(s) and other miscellaneous tasks.
• Payroll: Payroll inputs, validation and Full & Final settlement, Absence Management.
• Managing internal & external Quality Audits of the teams and complex transactions.
• Monthly catch-up calls with the Offshore stakeholders to handle Gap Mitigation and Serve as first point of contact for client for daily needs as well as escalation point.
• Managing SOP-Process maps creation & review and process improvements.
• Reporting: Preparation of monthly reports, dashboard management, Operational Metrics and SLA Management, process updates, performance metrices.

Apr 2019 – Dec 2019 · 8 mos · On-site

• Handled Global Compensation & Benefits process as the transition expert.
• Handled Global Annual Bonus Plan (ABP) for the Leadership level of the Organization.
• Handled Employee Share Plan (ESP) process for global Wood.
• Handled Global Annual Salary Revision plan (ASR) and Market correction process.
• Handled Payroll transactions for all the above processes.
• Handled absences, bonuses, overtimes, allowances, etc.

Aug 2018 – Mar 2019 · 7 mos · On-site

• Handled APAC Employee Life Cycle process as the primary processor.
• Onboarding: Contract & Paperwork Creation, file management on shared drives, VEVO Check for Foreign Visa holders, Oracle Record Creation, IT account Creation.
• Offboarding: Offboarding documentation, System terminations – Oracle, Payroll & IT.
• Payroll: Payroll inputs, Payroll validation and Full & Final settlement, Absence Management.
• Worker Changes: Probation management, promotions, overtime & personnel changes.
• Handled the L&D Vertical of the HR department with Operational Excellence Head.

Jun 2017 – Nov 2017 · 5 mos · Meerut, Uttar Pradesh, India

• Customer Relations, Business Analyst & Employee Record Management.

Jul 2016 – Aug 2018 · 2 yrs 1 mo · Meerut, Uttar Pradesh, India · On-site

• Handled complete strategic resourcing from sourcing, screening, conducting Telephonic/Skype interviews to Face-to-face HR discussions and background verification.
• Releasing offer letters, conduct induction, and other onboarding formalities.
• Reporting & Dashboard management. Policy updating and implementation.
• Policy creation, updating, implementation; Attrition & Retention analysis.
• Employee engagement, conducting employee connect activities, townhalls, event management, etc.
• Offboarding formalities like exit interviews, full and final settlements, releasing COEs, etc.

Jun 2016 – Jul 2016 · 1 mo · Gurgaon, Haryana, India

• Social Media Marketing & Brand Management.

Dec 2015 – Feb 2016 · 2 mos · Jaipur, Rajasthan, India

• Strategic Resourcing, screening, recruitments, employee engagement.

May 2015 – Aug 2015 · 3 mos · NIT Rourkela

• Creative Content Writing, Editing & Publishing, Social Media Strategies.

Jul 2014 – Oct 2014 · 3 mos · New Delhi Area, India

• Creative Content Writing, Editing & Social Media Marketing.