Abdeltawab Hussein

Operations Associate

Egypt5 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Automated reporting reduced cycle time from hours to seconds.
Led fraud mitigation, saving $4,000 daily.
Boosted brand conversion rates by 6% through PPC optimization.

Stackforce AI infers this person is a Data Analyst with expertise in E-commerce and Business Intelligence.

Contact

Skills

Core Skills

Data AnalysisBusiness IntelligenceData VisualizationFraud PreventionE-commerce ManagementMarketing Strategy

Other Skills

SQLETLExcelDAXPythonAWSQuickSightStatistical Data AnalysisExploratory Data AnalysisPower BIRedshiftS3Performance ManagementVBAAmazon PPC

About

With a solid foundation gained through the ALX Data Analyst Internship, I’ve developed strong analytical and problem-solving skills, working on real-world projects that honed my abilities in SQL, Python, advanced Excel, and data visualization tools like Power BI and Tableau. At Amazon, I specialize in building interactive dashboards, designing robust reporting solutions, and collaborating cross-functionally to uncover trends, optimize processes, and deliver data-driven recommendations that support strategic objectives. I thrive on turning raw data into meaningful stories, enjoy working in fast-paced environments, and continuously seek opportunities to learn, automate, and add value.

Experience

5 yrs 2 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 9 mos

Current Experience

Amazon

2 roles

Operations Data Analyst

Aug 2024 – Present · 1 yr 9 mos · Cairo, Egypt

● Built CAP Cairo's automated Scorecard and Performance Improvement plan (PIP) for all L2 associates.
● Supported operations decision-making by analyzing data using SQL, ETL, Excel, DAX, Python, AWS, and QuickSight.
● Designed and launched a New Hires Performance Dashboard in QuickSight, improving onboarding efficiency and coaching outcomes.
● Delivered actionable strategic insights using SQL, Python, Excel, AWS, QuickSight, and ETL pipelines.
● Built automated weekly CX reports in Power BI, contributing to a 9% increase in customer satisfaction.
● Automated weekly agent-level CX reporting using Redshift, S3, and QuickSight, reducing report cycle from hours to seconds.
● Designed scalable ETL pipelines and dynamic datasets with scheduled refreshes in QuickSight.
● Integrated Row-Level Security (RLS) to protect agent-specific data access across dashboards.
● Generated insights through speech analytics reporting to optimize customer touchpoints and boost satisfaction metrics

SQLETLExcelDAXPythonAWS+5

Quality Data Analyst - Concession Abuse Prevention

Aug 2023 – Aug 2024 · 1 yr · Cairo, Egypt

● Led fraud mitigation initiative in UAE market, identifying a $4,000/day loss from non-returnable item abuse and eliminating it in under two weeks.
● Proposed and implemented SOP changes to align SLAs between CS and investigation teams, blocking automatic fraud-triggering refunds.
● Designed and rolled out the MENA CAP QA framework, enabling regional policy updates and ongoing fraud reduction.
● Ensured 100% compliance with SOPs across contact centers, consistently meeting all operational targets.
● Automated Excel-based audit systems using VBA, cutting manual QA effort from 30 minutes to seconds.

Performance ManagementData AnalysisVBAFraud Prevention

Gears

E-commerce Brand Manager

Jan 2021 – Jun 2023 · 2 yrs 5 mos · Virtual · Remote

Led brand transition to a structured organization, implementing ClickUp for task coordination.
Boosted brand conversion rates by 6% through optimized Amazon PPC leading to 7 figures Exit.
Achieved 100% inventory availability with zero aged stock by strategically managing FBA levels.
Leveraged advanced analytics tools (Excel, SellerBoard, ScaleInsight) to identify growth opportunities.

Amazon PPCE-commerce StrategyClickUpE-commerce ManagementMarketing Strategy