Nov 2015 – Nov 2016 · 1 yr · Pune Area, India · On-site

• Key Responsibilities:
• Established and enforced service standards, governance structures, and best practices to ensure exceptional service delivery and client satisfaction.
• Acted as Solution Architect, leading the design and execution of a Payment Middleware Integration Platform, showcasing strong technical leadership and architecture expertise.
• Drove the adoption of Cloud services, Big Data (Hadoop), and Quality Assurance practices to improve operational efficiency, scalability, and overall business performance.
• Led cross-functional international teams, fostering effective collaboration across regions to achieve unified project goals and deliver solutions aligned with global business strategies.
• Key Achievements:
• Scaled Hoonar Tekwurks from 60 to 210 employees in just 8 months, enabling rapid growth and enhancing operational scalability.
• Secured a multimillion Euro contract with Ingenico, a leading Payment Service Provider, for Middleware development, demonstrating strong negotiation skills and business acumen.
• Built strategic partnerships with Barclays and Airtel, securing long-term engagements formalized through Master Service Agreements (MSAs).
• Led the successful onboarding of Barclays for both UK and India operations, formalizing agreements through MSAs and Letter of Commitment Agreements (LCAs), reinforcing critical client relationships.

Jul 2014 – Nov 2016 · 2 yrs 4 mos · Pune Area, India · On-site

•  Partnership with TCSiON ( CMC Limited) for Training and IT Services
•  Cross Platform Development of Mobile & Web UI Framework with Java/.Net
•  Business Alliance (Octaware, Apar Software, Experis/Manpower Group)
•  Training Alliance ( MIT Collage, Pune, JSPM, DY Patil, and 30+ collages)
•  Cloud-based Commercial Products:
• o Hotel and Restaurant Management Solution – http://restro.esuccessor.com – Not working now
• o JustClick – Yellowpages + Shopping Framework
• Domain: ERP, Medical, Insurance, Hospitality, Advertisement,eLearning

Aug 2010 – Jul 2014 · 3 yrs 11 mos · Pune · On-site

• Domain Expertise:
• Investment Banking, Corporate Banking, Payments/Remittance, Customer Onboarding Hub (COH), Loan Management System (LMS)
• Key Achievements as Account Delivery Director:
• Portfolio & Client Management: Directed a USD 55+ million portfolio, overseeing major UK banking clients, including Barclays, HSBC, Lloyds, and Citibank. Ensured exceptional service delivery and drove business growth.
• Team Leadership: Led a global team of 1,700+ professionals, ensuring efficient operations and successful project delivery across high-impact initiatives.
• Business Development & Deal Closure: Secured a multimillion GBP deal for Derivatives Transformation (Summit/Murex Implementation), demonstrating strong negotiation and business acumen.
• Strategic Consulting & Implementation: Led global Customer Onboarding Hub blueprint development for HSBC, aligning technology with business goals.
• Technology Innovation: Spearheaded a Payment Framework rollout across 56+ countries, a Clearing Hub spanning 21+ countries, and developed a Remittance Product for a global bank, driving efficiency and scalability.
• Awards & Recognitions:
• Konark Award (2013): For significant business growth and presales success with Barclays, HSBC, Lloyds, and Citi TTS.
• CEO’s Team Excellence Award: For rapid growth in Barclays and HSBC accounts.
• Qphoria Award for Special Initiatives: For securing Derivative Business deals with Lloyds and HSBC, showcasing strategic leadership.
• Broader Strategic Impact:
• Enterprise-Wide Leadership: Led global digital transformation initiatives, enhancing IT infrastructure and driving scalability across financial operations.
• Client-Centric Solutions: Delivered technology solutions aligned with client needs, improving customer satisfaction and securing long-term partnerships.

Aug 2008 – Jul 2010 · 1 yr 11 mos · Chennai Area, India

•  Associated with as Line of Business Head – Strategic Account and Global Support Delivery Head
•  Received CEO appreciation for the turnaround of multiple accounts/Support Functions from –ve
• profitability keeping customer expectation
•  Successful Implementation of PREMIA – Insurance product for Life and General ( 145+ Customers) in
• MEARC ( Middle East, Africa, CIS Countries)
•  Orchestrated Framework on
• o Bancassurance
• o Web Portal for Broker/TPA/Users
• o Integrated Framework with BI, RTO, and User/Car Database
• o Mobile Platform for General and Life Insurance
•  Redefined and Restructured Product AMC and Service based SLA Support model to Balance revenue with
• Customer expectation
•  Major Account served - AIG, Alliance ( ROSNO), NoorTakaful and QIC
• Domain:
• Life and General (Non-life) Insurance

Jul 2005 – Aug 2008 · 3 yrs 1 mo · Pune Area, India · On-site

•  Associated as Practice Manager and Delivery Manager for SOA/EAI Consulting & Application Delivery
•  Initiated and Successfully built SOA/EAI Practice of 250+ consultants in a short span of 18 months
•  Received Appreciation from Citi CIO for successful FX-STP FPP delivery with Zero Defect Delivery on Time
•  Agile & LEAN Process Champ
•  Received multiple awards, such as feather in Cap, for Fixed-Price Engagements
•  Major Account Served – Citi, CPB, GMAC Insurance, Aviva, Friend Provident, Putnum, Lehman Brothers,
• Credit Swiss & 5 3rd Bank
• Domain:
• Investment Banking, Corporate Banking, Retail Banking, Finance Services, and Insurance

Nov 2003 – Jul 2005 · 1 yr 8 mos · Pune Area, India

•  Successfully achieved Revenue target of 4+ Mn USD
•  Successful Setup ODC for ADM engagements for Mobile Platform and Application development for Magic4 ( Openwave), GOOD & Ericsson
•  Successfully Diversify Organization business in Web Application space with winning new business from Silk, Bromcom
•  Helped Magic4 (Openwave) to successfully meet OMA ( Open Mobile Alliance) verification for Mobile Platform over period of 2 years
•  Played a pivotal part in CMMi4 implementation across delivery team.

Aug 1999 – Oct 2003 · 4 yrs 2 mos · Mumbai Area, India

•  Managed Multiple Projects for NCS Pearson as Project Management consultant at Mentorix (now Lionbridge).
•  Implemented Agile Methodology (Scrum) for Offshore Product development
•  Effectively managed IDP Account as Technical Project Manager for offshore maintenance team; customer has given special appreciation for technical and project management expertise. Special Project Management efforts enabled project better efficiency and cost effective solution with CMM5 quality.
•  Streamlined the Knowledge Management Product eWise as Project Manager and System Analyst; involved participation in Business meeting with external stakeholder, Business case prioritization by understanding request of multiple stakeholders; instrumentally implemented Knowledge Management Solution for 21 customers, some of key customers are Aventis Pharma, India and Royal Bank of Canada, Toronto.
•  Played a pivotal part in the Audited Projects for ISO twice.

Oct 1997 – Aug 1999 · 1 yr 10 mos · Florence Area, Italy

• ECS is CNC hardware and software development firm in Italy. I was working as software developer in Italy.