Abhay Tiwari — Business Analyst

Data speaks - but only if you know how to listen, connect the dots, and act. That’s what I do. I’m Abhay Tiwari, a KPI Analyst at Airtel Broadband with a solid foundation in data analytics, business operations, and insight-driven execution. My journey began in classrooms - where 6+ years of teaching sharpened my communication, strategic thinking, and problem-solving. Today, I apply those same skills to optimize operations and elevate decision-making through data. 📊 2+ years of professional experience across telecom, IT, and backend operations, where I specialize in: • KPI reporting and performance analysis for 100+ engineers, wiremen, and managers • Strategic reporting & dashboards for senior leadership • Cross-functional coordination across sales, operations & field teams • Building actionable dashboards using Excel, SQL, and Power BI • BRD documentation & stakeholder requirement gathering • Market research and client analysis 🧩 Core Skills: Strategic Thinking | Data Analysis & Insight Generation | Stakeholder Management | Problem-Solving | Dashboarding | Communication & Presentation 🏆 Notable Projects: • Reduced Customer Churn by 16.84% through data-driven insights • Segmented 2,200+ customers using RFM for personalized marketing • Detected anomalies in 52K+ bank transactions using Benford’s Law • Delivered strategic insights from 9,990+ sales records for retail growth 🎓 I hold an M.Sc. in Computer Science, with certifications in Data Analysis (Cisco), Business Analysis, and Agile Scrum (Simplilearn). My leadership, discipline, and mission-first mindset are grounded in my 3 year Service with the NCC Naval Wing.

Stackforce AI infers this person is a KPI Analyst with expertise in data analytics within the telecommunications industry.

Location: Lucknow, Uttar Pradesh, India

Experience: 2 yrs 8 mos

Skills

Data Analysis & Insight Generation
Kpi Reporting
Business Analysis
Market Analysis

Career Highlights

Reduced customer churn by 16.84% through data insights.
Segmented 2,200+ customers for personalized marketing.
Detected anomalies in 52K+ bank transactions.

Work Experience

airtel

KPI Analyst | Reporting Analyst (1 yr 7 mos)

Singsys Pte Ltd

Trainee Business Analyst (2 mos)

R V Enterprises

IT & Backend Assistant (1 yr 1 mo)

XpertTutorial.com

Educator (6 yrs 4 mos)

Education

Master's degree at Integral University, Lucknow, Uttar Pradesh

Bachelor of Science at Siddharth University kapilvastu

Intermediate at Pioneer Montessori Inter College

Abhay Tiwari

Business Analyst

Lucknow, Uttar Pradesh, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Reduced customer churn by 16.84% through data insights.
Segmented 2,200+ customers for personalized marketing.
Detected anomalies in 52K+ bank transactions.

Stackforce AI infers this person is a KPI Analyst with expertise in data analytics within the telecommunications industry.

Contact

Skills

Core Skills

Data Analysis & Insight GenerationKpi ReportingBusiness AnalysisMarket Analysis

Other Skills

Data AnalyticsMicrosoft ExcelTrainingMarket ResearchTeam CoordinationReporting & AnalysisTime ManagementStakeholder ManagementMicrosoft OfficeFinancial ReportingCustomer ServiceSalesMicrosoft PowerPointBusiness StrategyE-Learning

About

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 7 mos

Current Experience

Airtel

KPI Analyst | Reporting Analyst

Oct 2024 – Present · 1 yr 7 mos · Lucknow, Uttar Pradesh, India · On-site

I am a results-driven KPI Analyst with experience in telecommunications operations, performance tracking, and data analysis. Currently, I work in the "Broadband Department" at Airtel, where I specialize in generating insights that drive efficiency, enhance service quality, and optimize team performance.
What I Do:
KPI Reports – I create and analyze various KPI reports to assess the daily and monthly performance of engineers, wiremen, Territory Managers and Zonal Managers. These insights help drive operational efficiency and enhance service quality.
Pendency Reports – These reports help monitor ongoing tasks and ensure timely service delivery.
Collaboration & Coordination – I work closely with territory managers, zonal managers, SMEs, operation managers, and department heads to ensure smooth operations and improved customer service.
Senior-Level Presentations – I create monthly performance presentations for senior leadership, showcasing achievements, challenges, and strategic improvements.
Industry Expertise – I have a strong understanding of the broadband and telecom industry, helping identify opportunities to enhance customer experience and operational efficiency.

Data AnalyticsMicrosoft ExcelData Analysis & Insight GenerationKPI Reporting

Singsys pte ltd

Trainee Business Analyst

Jul 2024 – Sep 2024 · 2 mos · On-site

● Gained hands-on experience in lead generation, cold calling, and cold mailing, connecting with potential clients to identify business opportunities. Conducted market analysis to understand trends, customer needs, and gathered requirements
directly from clients.
● Developed Business Requirement Documentation (BRD) to ensure alignment with client expectations. Strengthened
communication and analytical skills by collaborating with teams, supporting business objectives, and streamlining processes.

TrainingMarket ResearchBusiness AnalysisMarket Analysis

R v enterprises

IT & Backend Assistant

Jun 2023 – Jul 2024 · 1 yr 1 mo · Lucknow, Uttar Pradesh, India

Prepared and maintained daily operational and performance reports to support backend efficiency.
Managed backend administrative tasks including customer documentation, internal email coordination, and Excel-based data logging.
Assisted in customer document processing, maintained logs, and updated files for smooth internal handovers.
Coordinated between field staff and internal teams to ensure timely data entry and reporting.
Organized and maintained digital and physical records to ensure audit-readiness.
Gained hands-on experience with MS Word formatting, Excel spreadsheets, and professional internal communication.

Team CoordinationReporting & Analysis

Xperttutorial.com

Educator

Dec 2016 – Apr 2023 · 6 yrs 4 mos · Lucknow, Uttar Pradesh, India · On-site

Proficient in delivering top-notch children's entertainment and care, with a track record of
providing personalized academic support to students from Class Six to High school.
Skilled in tailoring teaching methods to individual learning styles and needs, ensuring an
engaging and effective learning experience for students onboard.
Experienced in developing and implementing lesson plans across various subjectsto enhance students'
understanding and performance, fostering a conductive learning environment.
Utilizes innovative teaching techniques and resources to promote active participation and
improve academic outcomes among students.
Monitors and assesses student progress regularly, implementing remedial measures as needed to
ensure.

TrainingTime Management