Abhinav Gohain

Product Designer

Bengaluru, Karnataka, India7 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in user-centered design methodologies.
  • Proven track record of enhancing user satisfaction.
  • Strong leadership in cross-functional team collaboration.
Stackforce AI infers this person is a SaaS Product Designer with expertise in user experience and automation solutions.

Contact

Skills

Core Skills

User Experience DesignProduct DesignAutomationCollaborationStakeholder ManagementProject Management

Other Skills

Interaction DesignUser Interface DesignDesign StrategyChatOpsIntegrationsUser ResearchPrototypingWireframingUsability TestingMobile Application DesignConcept DevelopmentMarket ResearchSketchingInformation ArchitectureDesign Management

About

With extensive experience in designing, solving complex problems, and driving business growth, I firmly believe that successful experiences are crafted not only by technical skills but by honing human skills. I am passionate about leveraging my design education background and combining it with leadership, critical thinking, management, and communication abilities to create exceptional results. My design methodology is informed by a design thinking approach, allowing me to base my solutions on principles of usability, interaction patterns, visual perception, human cognition, and mental models for recognition. By making design measurable, I have consistently delivered effective and efficient design solutions that enhance performance, elevate user satisfaction, improve ease of use, drive adoption rates, strengthen brand presence, and align with technological feasibility. This approach has also contributed to achieving a positive return on investment (ROI) and meeting crucial UX and business metrics. Beyond my professional endeavours, I am deeply invested in personal growth and embrace continuous learning. Each day, I strive to expand my knowledge and skills, consistently aiming for self-improvement.

Experience

7 yrs 11 mos
Total Experience
2 yrs 7 mos
Average Tenure
3 yrs 7 mos
Current Experience

Atlassian

2 roles

Senior Product Designer

Promoted

Sep 2024Present · 1 yr 8 mos · Bengaluru, Karnataka, India

  • Building Atlassian’s Automation platform with capabilities tailored for Jira products and systems, with a specific focus on Operations use cases such as alert remediation and incident management.
User Experience DesignInteraction DesignUser Interface DesignDesign StrategyProduct Design

Design Senior Associate

Oct 2022Sep 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India

  • As a member of the ITOPS team, my role involved seamlessly consolidating Opsgenie's features into Jira Service Management across multiple workstreams. Jira Service Management saw a significant increase in demand from enterprise customers, with an 80% YoY growth in cloud sales, and with nearly 50K customers in FY24.
  • Key Contributions:
  • Automation: Designed Automation journeys to streamline operations, enhance service reliability, and boost efficiency. I was responsible for designing end-to-end alert remediation features, which encompassed rule & event delays, integrated third-party connectors, facilitated alert status changes, and more. These initiatives significantly increased productivity by automating tasks and reducing the manual acknowledgement of 1.26 million alerts daily.
  • ChatOps: Led the development of ChatOps features that significantly enhanced Ops adoption by expanding core functionalities such as Alerts and Incident Management to platforms like Slack and Microsoft Teams. The improvement of our ChatOps App in Slack and Microsoft Teams played a vital role in our successful penetration into the enterprise market with AIOPS, multi-tenancy, and other advanced features. As a result of these efforts, we experienced a remarkable 121% surge in Slack MAU and a 54% increase in Microsoft Teams MAU during FY24.
  • Integrations: The design of the Integrations experience, crucial for Alert Operations, was crafted to establish seamless connectivity between 3rd party products and Jira Service Management. This enhancement significantly elevated alert management, response efficiency, and cultivated a more cohesive and efficient operational environment within the platform. The enhanced unified experience received a satisfaction rating of 8/10 from a group of 12 expert users. Additionally, a research project I led for Alert Integrations aimed at reducing annual costs for support teams by 50%, which potentially targeted a decrease of up to 900 support cases per quarter.
User Experience DesignAutomationChatOpsIntegrationsUser Research

Vmware

Product Designer (MTS III)

Aug 2021Sep 2022 · 1 yr 1 mo · Bangalore Urban, Karnataka, India

  • As a Product Designer at VMware's Cloud Management Business Unit, I had the privilege of working on vRealize Operations, an industry-leading cloud infrastructure management product. With an impressive revenue of over $2 billion annually, vRealize Operations empowers organizations to achieve self-driving IT Operations Management across private, hybrid, and multi-cloud environments. Leveraging a unified operations platform, it delivers continuous performance, capacity and cost optimization, intelligent remediation, and integrated compliance through the power of AI/ML and predictive analytics.
  • Key Highlights:
  • Aligned cross-functional teams by crafting user-centered artifacts and end-to-end journeys, fostering a shared understanding of the broader user experience.
  • Collaborated seamlessly with engineering, product management, and senior leaders to deeply comprehend business priorities, user requirements, and technical feasibility.
  • Continuously engaged with customers and users through generative and evaluative research, providing invaluable insights that influenced the product roadmap across various mediums and experiences.
  • Created compelling deliverables, including user journeys, mockups, prototypes, storyboards, and presentations, to effectively communicate design concepts and ideas.
  • Orchestrated co-creation design workshops with diverse stakeholders, enabling the discovery of user pain points and identifying new opportunities for innovation.
User Experience DesignCollaborationUser ResearchPrototyping

Yuj designs | partners in design

2 roles

Senior UX Designer

Promoted

Apr 2021Aug 2021 · 4 mos

  • As a UX Consultant at ZS Associates, I played a pivotal role in the design of their cutting-edge Sales Performance Management system as part of the Software Development (SD) team. Working alongside a globally diverse and collaborative group, we carefully analyzed the existing suite of products, identifying areas for improvement, and envisioned solutions that seamlessly integrated the capabilities of Resource Planning & Development (RPD) and Incentive Compensation (IC). ZS's ultimate vision is to provide customers with an application that operates and feels like a unified platform.
  • Key Highlights:
  • Strategized and conceptualized solutions for complex challenges by thoroughly understanding business requirements and aligning them with user needs.
  • Presented design decisions to stakeholders and cross-functional teams, leveraging solid experience design principles and a compelling rationale.
  • Developed user flows and task flows, ensuring a smooth and intuitive user experience.
  • Expertly crafted wireframes, prototypes, and interactive designs, enabling stakeholders to visualize and validate the product's functionality and usability.
  • Upheld brand standards and guidelines by making design decisions aligned with the established design system.
  • Orchestrated seamless handovers and collaborated closely with technology teams to ensure the successful realization of the designs.
User Experience DesignWireframingPrototypingStakeholder Management

User Experience Designer

Apr 2018Mar 2021 · 2 yrs 11 mos

  • As a UX Designer at YUJ Designs, I played a key role in helping clients leverage the power of design as a business differentiator, enabling them to achieve remarkable results and success. By employing a user-centric design approach, I consistently delivered value-added solutions that made a significant impact for my clients.
  • Key Highlights:
  • Excelled in stakeholder management and project management, ensuring smooth collaboration and successful outcomes.
  • Led UX projects independently, serving as a trusted advisor for clients and guiding them towards design-driven success.
  • Strategically planned and executed user research initiatives, uncovering valuable insights that informed design decisions.
  • Skillfully analyzed data to extract actionable insights, enabling the development of effective design strategies.
  • Translated business and user insights into tangible concepts, wireframes, visual mocks, and prototypes, bringing ideas to life.
  • Conducted Usability (Expert) Reviews, diagnosing pain points and challenges, and leveraging findings to make informed design decisions.
User Experience DesignUser ResearchProject Management

Freelancer- self employed

UX Consultant

Apr 2017Mar 2018 · 11 mos · India

  • As a proactive and ambitious freelancer, I embarked on my journey as a UX consultant during my final year of college, collaborating with a diverse range of small and medium-sized enterprises (SMEs). This enriching experience allowed me to develop a versatile repertoire of domain knowledge, skills, and a track record of delivering exceptional experiences for national and global clients.
  • Key Project Highlights:
  • Rockit Home Technologies: Spearheaded the design of two mobile applications, Tenant Manager and Leasing Office, for a prominent real estate firm in the United States. By immersing myself in the intricacies of property management, I crafted informed design solutions that optimised interactions between managers and tenants, enhancing the overall user experience.
  • KKEKK Incorporation: Led the design efforts for Oh WOW!, a revolutionary mobile application developed by a US-based startup. This innovative product tackled the challenges users face in the photo-sharing space. By leveraging a user-centric approach, I conceptualised and designed a user-friendly solution with a visually appealing interface, enriching the overall photo-sharing experience.
User Experience DesignPrototypingUsability Testing

Desmania design pvt. ltd.

Product Design Intern

Dec 2016Mar 2017 · 3 mos · Mumbai Area, India

  • Designed an air cooler which has a new technology and worked extensively on a better user experience for my final year degree project.

Tata motors

Design Intern

May 2016May 2016 · 0 mo · Pune Area, India

  • Key activities:
  • Worked on the Body and Trims department to make analysis reports on upcoming Tata Cars in 2017
  • Was responsible for making Merit and Demerit Reports
  • Learned the role of Design Continuity and how it is applied in Automotive Design

Education

Symbiosis Institute Of Design

Bachelor of design — Industrial and Product Design

Jan 2013Jan 2017

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