Abhishek Lahiri

CEO

Bengaluru, Karnataka, India15 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 15 years of executive leadership in diverse sectors.
Led strategic initiatives at BYJU'S to enhance operational efficiency.
Established a Project Management Office to improve project outcomes.

Stackforce AI infers this person is a strategic leader in EdTech with extensive experience in finance and operations.

Contact

Skills

Core Skills

Strategic PlanningProduct DevelopmentProject ManagementCustomer ExperienceBusiness StrategyFinanceTradingValuation

Other Skills

Operations ManagementProject Management Office (PMO)Operational EfficiencyRisk MitigationDigital TransformationCRM SolutionsProcess EfficiencyAI-driven ToolsRisk ManagementGrowth and DiversificationData OrganizationBusiness IntelligenceAnalytical CapabilitiesLegal ComplianceTeam Management

About

With over 15 years of executive leadership experience in ed-tech, co-living, infrastructure, and investment banking, I am a strategic leader and product innovator at BYJU'S, the world's largest ed-tech company. My core competencies include strategic planning, operations management, product development, and customer experience, with a focus on driving growth, value, and innovation in the education sector. As the Vice President of BYJU'S, I lead strategic initiatives, post-sales operations, and customer experience, and contribute to product management with remarkable achievements in enhancing operational efficiency, driving project success, and innovating product development. I have established a Project Management Office, improved project delivery and outcome metrics, and launched new products and features that enhance the learning experience for millions of students. I am passionate about transforming the education landscape and empowering learners with personalized and engaging content.

Experience

15 yrs 3 mos

Total Experience

3 yrs 9 mos

Average Tenure

5 yrs 6 mos

Current Experience

Byju's

2 roles

Vice President

Promoted

Sep 2023 – Present · 2 yrs 9 mos

I have led strategic initiatives, post sales operations and customer experience and have positively contributed to product management with remarkable achievements in enhancing operational efficiency, driving project success, and innovating product development. Contributed to broadly three significant roles as:
Head – Strategic Projects & Initiatives:
Led the establishment of a Project Management Office, significantly improving project delivery and operational efficiency through advanced tools and project management methodologies. Achievements include better project planning and tracking, effective risk mitigation, better cross-dept. collaboration and improved project outcome metrics.
Head of Operations - Live Tutoring & Post-Sales Customer Experience:
Managing a large team to drive superior customer and teacher experiences, operational efficiency, and learning outcomes by implementing a comprehensive customer lifecycle management strategy and digital transformation initiatives, achieving notable increases in NPS and retention rates. Constantly working towards reducing operational costs through product and process optimizations/ automations.
Product Head – CRM, Internal Systems & Live Tutoring Platform:
Focused on enhancing internal operational systems and CRM solutions, resulting in marked improvements in process efficiency, class completion rates, and user satisfaction through streamlined workflows and the development of AI-driven tools.

Strategic PlanningOperations ManagementProduct DevelopmentCustomer ExperienceProject Management Office (PMO)

Assistant Vice President

Dec 2020 – Oct 2023 · 2 yrs 10 mos

Zolo

2 roles

Interim Chief Financial Officer

Apr 2017 – Aug 2019 · 2 yrs 4 mos

Single-handedly setup from scratch a high-performance finance, legal and compliance team to drive disciplined growth with robust controls to handle high growth.
Oversaw operations while extended teams' capabilities across various dimensions by developing in-house expertise through creation of specialised functional teams handling Accounting & Audit, Taxation, Treasury Management, Business Finance, Legal & Compliance, Finance Technology, Product and Modelling and Investor Relations.

FinanceLegal ComplianceTeam Management

Chief Strategy Officer

Jan 2017 – Oct 2020 · 3 yrs 9 mos

“I am responsible for nothing and accountable for everything.” - Anonymous
My role centers around development & execution of business plans and strategy and risk management, in order to drive growth and value, in collaboration with function counterparts and leaders. Appropriate and effective communication of strategy and vision, both internally and externally plays a key role in achieving success. This coupled with the right influence across teams to achieve intended objectives, as well as monitoring implementation & execution with proper feedback is the hallmark of success for this role.
Also responsible for exploring and identifying growth & diversification avenues, working on themes like International Expansion Opportunities, New Product Development and Existing Product Enhancement, Partnerships & Alliances. Actively developed, analyzed and reviewed business plans for investments, partnerships, and acquisitions.
Acted as a consultant and advisor helping various business functions drive key projects like productivity improvement, cost optimization and restructuring.
Through my role, position and actions have always strived to propagate a culture of innovation and change centered around customer experience and satisfaction.
Worked towards developing a digital transformation plan incorporating data organization, technologies, processes and policies by setting up business intelligence, analytical and modelling capabilities in order to create a data-driven organization.

Business StrategyRisk ManagementGrowth and Diversification

Deutsche bank

3 roles

Trader

Promoted

Oct 2014 – May 2016 · 1 yr 7 mos

Delta One Trader with experience in Asian markets (ex Japan) and ETF market making license. Expertise in pricing, trading and risk management of Equity Swaps, custom or proprietary baskets, Synthetic forwards, Futures, ETFs, FX Swaps trading. My trading role requires managing the following risks among others,
1. Delta, Corporate Actions, Index Rebalancing
2. Repo and Dividends
3. FX – spot and forwards
4. Funding
6. Balance Sheet/ Inventory

TradingRisk ManagementMarket Analysis

Associate

Mar 2014 – Oct 2014 · 7 mos

Carry out daily pre-market valuations for over 200 DB-Xtrackers, across regions and asset classes. Manage fund collateral requirement under for exposures management, corporate actions and optimization of inventory across regions. Liaising with fund custodians, investment managers and other market data agencies is a part of my responsibilities.
Additionally, performed profitability analysis and competitor benchmarking of ETFs, to evaluate pricing and market making strategies. Tasked to Identify proxies for off market pricing of ETFs to help market makers price aggressively and efficiently. Explored opportunities for ETF-Index Futures Arbitrage.

ValuationProfitability AnalysisMarket Data Management

Senior Analyst

Apr 2012 – Feb 2014 · 1 yr 10 mos

Synthetic Equities - ETF

Reliance infrastructure ltd.

Assistant Manager

Jun 2008 – Jun 2010 · 2 yrs

Client and Vendor Coordination for Techno-Commercial issues related to Quality & Supply - BOP
Associated with four power projects including two Ultra Mega Power Projects (SASAN & TILAIYA)
Suppliers & Vendor Evaluation for Bid Assessment with respect to Quality
Coordinated and carried out inspections at manufacturer’s facility or site with vendor and client
Reviewed & analyzed Quality aspects, issued Material Dispatch Clearance Certificate based on same
Documented major learning and suggested corrective and preventive actions for process improvement
Suggested and carried out in-stage inspections for improvement in QA and reduction in delay in supply
Facilitated synchronization of Quality functions with new SAP systems