Jun 2020 – May 2023 · 2 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

• Part of the SOS(Support and Onboarding Systems) pod which takes care of all the platform capabilities related to onboarding new customers and supporting existing customers.
• Built chat support flow on the Compass web app using Zendesk Messaging. This streamlined the support process and saved ~$105,000 a year in support costs. This also eliminated the need to manage a separate support team for chat requests.
• Developed a deployment setup for our Rust services in the GoLang environment.
• Led the Android pod to design, develop and deliver productivity enhancement features - Client Collaboration, Market Watch, Marketing Center, Business Tracker, Client App Rating, and Contact Sharing).
• Contributed to the growth of the team by participating in tech hiring events, interviews, and onboarding new interviewers.

Oct 2019 – Jun 2020 · 8 mos · Greater Bengaluru Area

• Worked on a project to record driver behaviour based on the manoeuver statistics received from OBD devices installed in the cars and use this data to generate driver scores with a motivation to reduce repair and maintenance costs.
• Developed a mechanism for auto-approving repair estimates based on car repair history with an aim to reduce the average time spent by a car in the garage.

Jan 2018 – Oct 2019 · 1 yr 9 mos

Jun 2016 – Dec 2017 · 1 yr 6 mos

• I was a part of e-learning team at Adobe. My mainstream job was to develop desktop applications. Apart from this, I got my hands on a variety of spaces like data science, AR/VR/MR, server-side scripting, conducting feasibility researches for various upcoming projects and web development.
• Worked on development of the Adobe Captivate Prime (LMS) desktop app from scratch. Was instrumental in conducting feasibility research, tech- stack decisions, architectural design decisions and the development right from PoC to first released version.
• Improved the Splash screen performance for Adobe PVX by shortening the time taken for it to show up by a significant margin. (C++, Objective C)
• Implemented an online store from where user can download assets (backgrounds, intro/outro videos). This eliminated the need of shipping the assets with application package and paved way for adding more assets later as well as introduction of gamification in future. (C++, Obj. C, Java, AWS S3)
• Researched and presented the feasibility of developing PVX for Chromebooks. Implemented POCs for the same.
• Reduced the size of application package by whopping 183MB. Reduced size encouraged more downloads
• Designed and implemented an infrastructure to receive network related callbacks like when app goes online, offline, changes to a different network. (Win32 API, OSX API)
• Implemented an edit panel UI for non-destructive trimming of video down to frame level. (C++, ActionScript)
• Redesigned logging infrastructure to enhance the application performance.
• Designed and implemented a simple ticketing system to enable users to send their queries/logs. This shifted the customer issue reporting mechanism from a hectic one to a much easier process and hence decreased the turn-around time for customer queries. (AWS S3, AWS SDB, Web Technologies, Java)

May 2015 – Jul 2015 · 2 mos · Greater Bengaluru Area

• Worked as a Software Engineer in Platform Dependent Team to Design, Develop, Test and Validate an infrastructure to fetch multicast tables and mroutes directly from hardware and develop a support for ASU.

Jun 2014 – Jul 2014 · 1 mo · Greater Chennai Area

• Worked on a research based project on Data Structure and Algorithms with a specific focus on Outer Planar Graphs. My job included designing and developing an algorithm for ‘Max-Leaf Spanning Tree’ problem for outer-planar graphs.