A

Abhishek Mangaraj

CEO

India14 yrs 3 mos experience
Highly Stable

Key Highlights

  • Over a decade of experience in customer success leadership.
  • Expert in driving customer retention and expansion initiatives.
  • Proven track record in managing global customer engagement.
Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessBusiness StrategyCustomer Experience TransformationLeadershipCustomer EngagementSales

Other Skills

Long-term VisionCross-functional CollaborationsCustomer SatisfactionCustomer ExperienceExecutive RelationshipsSales and MarketingCustomer RetentionAccount ManagementAfter-SalesCustomer ExpansionTeam LeadershipInternational SalesNegotiationPresentation SkillsCustomer Centric Leader

About

Seasoned customer success & business leader with a record of developing and implementing customer retention and expansion initiatives that achieve significant results. Proven ability to identify customer needs and align company resources to deliver a superior customer experience. - Having extensive experience of over a decade in identifying and managing the needs of corporate customers and of running and delivering digital & omni-channel engagement for key clients in India,Sri Lanka,South East Asia,Europe,Middle East ,Africa,Australia & New Zealand . - Extensive hands-on experience in enterprise SaaS solutions across Conversational AI, Digital automation, CRM, E-commerce,Customer & retail analytics, Omni-channel, AI and computer Vision.

Experience

14 yrs 3 mos
Total Experience
1 yr 10 mos
Average Tenure
1 yr 6 mos
Current Experience

Unicommerce

Head of Customer Success & CX

Dec 2024Present · 1 yr 6 mos · India · On-site

Kapture cx

Vice President of Customer Success

Nov 2023Dec 2024 · 1 yr 1 mo · India · On-site

Business StrategyLong-term VisionCross-functional CollaborationsCustomer SatisfactionCustomer Experience TransformationCustomer Experience+2

Yellow.ai

2 roles

Vice President

Jul 2023Nov 2023 · 4 mos

Long-term VisionCross-functional CollaborationsCustomer Experience TransformationExecutive Relationships

Sr.Director - Global Account Management & Customer Success

Sep 2020Nov 2023 · 3 yrs 2 mos

  • .
LeadershipLong-term VisionCross-functional CollaborationsSales and MarketingCustomer Experience TransformationCustomer Retention+13

Unbxd inc

Manager - Customer Success (Asia & ANZ)

Mar 2019Sep 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India

LeadershipLong-term VisionCross-functional CollaborationsSales and MarketingCustomer Experience TransformationCustomer Retention+13

Mintm inc.

Global Manager - Alliance & Experience

Sep 2017Mar 2019 · 1 yr 6 mos · Bengaluru, Karnataka, India

LeadershipCross-functional CollaborationsSales and MarketingCustomer RetentionAccount ManagementAfter-Sales+9

Capillary technologies

3 roles

Associate Manager- Key Accounts

Mar 2016Aug 2017 · 1 yr 5 mos

  • Work on numerous Customer Engagement projects, Customer information Management,Campaign management,formation and execution of brand strategy
Cross-functional CollaborationsSales and MarketingCustomer RetentionAccount ManagementAfter-SalesCustomer Expansion+5

Team Lead - Business Development

Apr 2015Mar 2016 · 11 mos

  • Deft in achieving team targets on a month on month basis with a rewarding performance
  • Broad knowledge base and skill set incorporates strong command of all areas of Business management and development, as well as expertise delivering quantitative and qualitative leads from the team.
  • Adept in providing a solution based approach to sales that focuses on resolving clients needs thus creating a win-win situation and foundation for long term client retention.
  • A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.
  • An out-of-the-box thinker with a proven track record of achieving revenue and margin targets, establishing business networks and creating a team work environment
  • Work with functional managers and the team to obtain necessary resources to support the field sales requirements
  • To achieve mutual beneficial cooperation by constantly performing, enhancing skills and utilizing knowledge by seeking challenging assignments.
Sales and MarketingCustomer RetentionCustomer ExpansionNegotiationPresentation SkillsSales

Senior Market Analyst

May 2013Apr 2015 · 1 yr 11 mos

  • Generate leads for Capillary working through various marketing campaigns, Cold calling, pre-qualified leads generated by the data mining team, social media (Linkedin) or by way of own individual efforts.
  • Building substantial pipeline and feeding the system for effective closure of the deals.
  • To proactively do high level research (account and competitive both), profiling and qualifying new business and existing customer sales opportunities predominantly through telemarketing and social media.
  • Follow up marketing campaigns to generate new prospect leads by telephone, identifying and qualifying opportunities for new business.
  • Pre event & post event calling in order to increase event registrations as well as nurture leads generated through an event.
  • Delivering qualitative and quantitative leads which resulted in strengthening client base in Australia
  • Follow up on sales/product inquires over mails and phone with the ultimate goal to further the prospect through the sales cycle.
  • Investigate requirements to pre-qualify prospects for the new business sales team via chat, phone and/or email
  • Work very closely with the field sales and marketing team to make sure the customer’s requirements are addressed immediately.
  • Engage and interact with decision makers and influencers at a senior level to identify new and emerging business opportunities in the client organization.
  • Maintain and improve data integrity of records stored within the CRM system (Salesforce) and sheets for future reference.
Sales and MarketingSales

Havells india ltd

Intern

Dec 2012Feb 2013 · 2 mos

Jaro education ltd

Business Manager

Jul 2012Jun 2013 · 11 mos · Bengaluru, Karnataka, India

  • Generate leads for Jaro education working through various marketing campaigns, Cold calling, pre-qualified leads generated by the data mining team, social media (Linkedin) or by way of own individual efforts.
  • Ensuring customer service within service level time frame on a day-to-day basis.
  •  Developing New Clients
  •  Maintaining & Up selling Existing Clients
  •  Tradeshow Representation
  •  Managing New service Launches
  • Demonstrated various online education offerings as a pre-sales activity.
  • Analysing gaps between client requirements & standard product, Articulating and presenting through formal documents such as Business Requirement Documents. .
  • Training the new joinee about Guidelines and Process guidelines.
  • Ensuring that KYC Guidelines and Process are followed.
  • Training leading & monitoring the performance of team members to ensure efficiency in process operations and
  • Meeting of individual & group targets.

Taj hotels resorts and palaces

2 roles

Intern

May 2008Oct 2008 · 5 mos · Bengaluru, Karnataka, India

Internship

Nov 2007Dec 2007 · 1 mo · Bengaluru, Karnataka, India

Education

Indian Institute of Management, Shillong

Postgraduate Certification — Advanced General Management

Oct 2021Oct 2022

PES University

Master of Business Administration (M.B.A.) — Marketing

Jan 2010Jan 2012

Siksha O Anusandhan Corporate Relation

Bachelor's Degree

Jan 2006Jan 2010

DAV public school,Bhilai

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