Abhishek Mangaraj — CEO
Seasoned customer success & business leader with a record of developing and implementing customer retention and expansion initiatives that achieve significant results. Proven ability to identify customer needs and align company resources to deliver a superior customer experience. - Having extensive experience of over a decade in identifying and managing the needs of corporate customers and of running and delivering digital & omni-channel engagement for key clients in India,Sri Lanka,South East Asia,Europe,Middle East ,Africa,Australia & New Zealand . - Extensive hands-on experience in enterprise SaaS solutions across Conversational AI, Digital automation, CRM, E-commerce,Customer & retail analytics, Omni-channel, AI and computer Vision.
Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.
Experience: 14 yrs 3 mos
Skills
- Customer Success
- Business Strategy
- Customer Experience Transformation
- Leadership
- Customer Engagement
- Sales
Career Highlights
- Over a decade of experience in customer success leadership.
- Expert in driving customer retention and expansion initiatives.
- Proven track record in managing global customer engagement.
Work Experience
Unicommerce
Head of Customer Success & CX (1 yr 6 mos)
Kapture CX
Vice President of Customer Success (1 yr 1 mo)
Yellow.ai
Vice President (4 mos)
Sr.Director - Global Account Management & Customer Success (3 yrs 2 mos)
Unbxd Inc
Manager - Customer Success (Asia & ANZ) (1 yr 6 mos)
MintM Inc.
Global Manager - Alliance & Experience (1 yr 6 mos)
Capillary Technologies
Associate Manager- Key Accounts (1 yr 5 mos)
Team Lead - Business Development (11 mos)
Senior Market Analyst (1 yr 11 mos)
Havells India Ltd
Intern (2 mos)
Jaro Education Ltd
Business Manager (11 mos)
Taj Hotels Resorts and Palaces
Intern (5 mos)
Internship (1 mo)
Education
Postgraduate Certification at Indian Institute of Management, Shillong
Master of Business Administration (M.B.A.) at PES University
Bachelor's Degree at Siksha O Anusandhan Corporate Relation
at DAV public school,Bhilai