Abhishek Saurav

AI Researcher

Gurgaon, Haryana, India10 yrs 2 mos experience

Highly Stable

Key Highlights

Developed predictive models with R² = 0.84.
Automated ETL processes for increased efficiency.
Achieved 15% reduction in ticket resolution time.

Stackforce AI infers this person is a Data Analyst with a strong focus on SaaS and data-driven decision-making.

Contact

Skills

Core Skills

Data AnalysisData ScienceData EngineeringTechnical Support

Other Skills

Amazon Elastic MapReduce (EMR)Amazon Web Services (AWS)AnacondaCRM ManagementData CleaningData ManipulationData MiningData PreparationData VisualizationData WarehousingData WranglingDatabasesETLEnglishExtract, Transform, Load (ETL)

About

As a Data Analyst at Zixie Solutions, I leverage my skills in Python, SQL, and data science to analyze and process large datasets, uncover actionable insights, and develop predictive models. I have a postgraduate degree in Data Science from the International Institute of Information Technology Bangalore and a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Lakshmi Narain College of Technology. I have over 4 years of experience in technical support roles, where I delivered exceptional service to users, diagnosed and resolved complex issues, and streamlined support operations. I also have certifications in Python, SQL, and C++ programming from Udemy. My goal is to apply my analytical and technical skills to drive business growth and optimize operational efficiency.

Experience

10 yrs 2 mos

Total Experience

3 yrs

Average Tenure

1 yr

Current Experience

42peaks

Data Science Specialist

Jun 2025 – Present · 1 yr · On-site

PythonSQLData MiningData PreparationData VisualizationPower BI+2

Zixie solutions pvt. ltd.

2 roles

Data Analyst

Dec 2022 – May 2025 · 2 yrs 5 mos · Gurugram, Haryana, India

Leveraged Python (Pandas, NumPy, Statsmodels) and SQL to analyze and process large datasets (>10,000 rows), ensuring data integrity and uncovering actionable insights.
Developed predictive models achieving R² = 0.84, enhancing business decision-making by identifying trends and optimizing resource allocation.
Conducted advanced statistical analyses (ANOVA, Pearson, Spearman) to support feature selection and address multicollinearity.
Designed data-driven strategies for shared mobility and real estate markets, leading to a 15% reduction in operational inefficiencies and improved pricing models.
Automated ETL processes, reducing manual workload and increasing data processing efficiency.
Presented findings through Power BI dashboards, enabling stakeholders to make informed decisions with improved confidence.
Collaborated with cross-functional teams to ensure alignment between data solutions and business objectives.

Technical SupportCRM ManagementProcess Optimization

Technical Support Engineer

Aug 2018 – Sep 2022 · 4 yrs 1 mo · Gurugram, Haryana, India · On-site

Delivered exceptional technical support to 50–100 users daily, achieving a 15% reduction in ticket resolution time through process optimization and CRM management.
Diagnosed and resolved complex hardware, software, and network-related issues, ensuring system reliability and minimal downtime.
Streamlined support operations by implementing process enhancements, improving efficiency and user satisfaction.
Managed and maintained the CRM system, optimizing workflows and enhancing incident tracking for better resolution outcomes.
Provided first-contact resolution for technical issues, ensuring high customer satisfaction and seamless user experiences.
Collaborated with cross-functional teams to address escalated issues, delivering effective and timely solutions.

Technical SupportIncident Management

Retnec solutions private limited

System Engineer

Dec 2015 – Aug 2018 · 2 yrs 8 mos · Gurgaon, India · On-site

Provided comprehensive technical support for hardware, software, and network issues, ensuring seamless operations and user satisfaction.
Diagnosed and resolved technical incidents, achieving high first-contact resolution rates and minimizing system downtime.
Managed support tickets efficiently, adhering to SLAs and ensuring timely issue resolution.
Collaborated with internal teams to escalate and address complex technical challenges, ensuring quick turnaround times.
Streamlined troubleshooting workflows, enhancing overall team efficiency and customer satisfaction.
Maintained system logs and documentation for future reference, ensuring compliance with company protocols.

Technical SupportIncident Management