Abhishek Singh

Operations Associate

Gurugram, Haryana, India8 yrs 11 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led AI integration to enhance operational efficiency.
  • Achieved 40% ROI through digital marketing strategies.
  • Mentored teams to boost productivity and client retention.
Stackforce AI infers this person is a strategic leader in Healthcare and E-commerce, specializing in operations and digital marketing.

Contact

Skills

Core Skills

Marketing ManagementOperations ManagementDigital MarketingBusiness DevelopmentBrand StrategyClient SuccessClient ServicesAccount ManagementVendor Management

Other Skills

Strategic Marketing ManagementAdvertisingSales OperationsLead GenerationTeam BuildingProject ManagementAI IntegrationProcess AutomationTeam ProductivityStrategic PlanningAnalyticsBusiness Analytics and InsightsB2C MarketingOnline MarketingDiverse Team Management

About

๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฐ ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐˜€ & ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ with 8+ years of experience in driving ROI and team productivity across healthcare, real estate, and e-commerce. ๐Ÿš€ ๐—ช๐—ต๐—ฎ๐˜ ๐—œ ๐—ฑ๐—ผ: I lead teams to deliver world-class client success and streamline operations using the latest in SaaS, CRM technology & Healthcare. ๐Ÿ’ก ๐—ง๐—ต๐—ฒ ๐—™๐˜‚๐˜๐˜‚๐—ฟ๐—ฒ: I am currently a Google certified AI prompt specialist with a deep interest in Agentic AI. Iโ€™m moving beyond simple automation to explore how autonomous AI agents can optimize project delivery, enhance client outcomes, and scale team productivity without increasing overhead. ๐—ž๐—ฒ๐˜† ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€: โ€ข Team Mentorship (10+ members) โ€ข Healthcare Strategy โ€ข Event Management & CRM Mastery โ€ข Process Automation (reducing turnaround by 30%+) Open to discussing Client Success leadership, SaaS operations, and the future of AI-driven workflows.

Experience

8 yrs 11 mos
Total Experience
1 yr 5 mos
Average Tenure
2 yrs 6 mos
Current Experience

Messer contractors pvt. ltd.

Manager, Marketing & Operations

Nov 2023 โ€“ Present ยท 2 yrs 6 mos ยท Noida, Uttar Pradesh, India ยท Hybrid

  • Directing comprehensive operational and engagement strategies to drive lead generation and brand consistency across dual-city markets
  • ๐—”๐—œ ๐—œ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป & ๐—ฃ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—˜๐—ณ๐—ณ๐—ถ๐—ฐ๐—ถ๐—ฒ๐—ป๐—ฐ๐˜†: Spearheaded the extensive adoption of AI tools (Gemini, Claude, ChatGPT) to automate content generation and email communication, significantly speeding up daily workflows and team productivity
  • ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฐ ๐—ฃ๐—น๐—ฎ๐—ป๐—ป๐—ถ๐—ป๐—ด & ๐—”๐—ป๐—ฎ๐—น๐˜†๐˜๐—ถ๐—ฐ๐˜€: Designed a data-driven roadmap synchronizing activities between two territories, resulting in a 45% increase in qualified leads (client acquisition)
  • ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ง๐—ฟ๐—ฎ๐—ฐ๐—ธ๐—ถ๐—ป๐—ด: Monitored key performance metrics for on ground and digital activations, utilizing insights to drive a 60% increase in site visit footfall
  • ๐—ฆ๐˜๐—ฎ๐—ธ๐—ฒ๐—ต๐—ผ๐—น๐—ฑ๐—ฒ๐—ฟ ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Managed complex communication flows between internal teams and external prospects to ensure cohesive messaging and trust building
Strategic Marketing ManagementOperations ManagementAdvertisingSales OperationsLead GenerationTeam Building+2

Fortis healthcare

Deputy Manager, Digital Marketing

Mar 2023 โ€“ Aug 2023 ยท 5 mos ยท Greater Noida ยท On-site

  • Architected and deployed a robust digital acquisition framework, achieving all operational milestones within a six-month tenure
  • ๐—ฅ๐—ข๐—œ ๐—ข๐—ฝ๐˜๐—ถ๐—บ๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Transformed acquisition channels to deliver a 40% ROI through rigorous campaign optimization and data analysis
  • ๐—ฆ๐˜๐—ฎ๐—ธ๐—ฒ๐—ต๐—ผ๐—น๐—ฑ๐—ฒ๐—ฟ ๐—–๐—ผ๐—น๐—น๐—ฎ๐—ฏ๐—ผ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Collaborated closely with Doctors (Subject Matter Experts) and internal departments to identify breakthrough cases, facilitating accurate internal and external communications
  • ๐—–๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜†: Launched a "zero-to-one" engagement strategy resulting in a 35% surge in patient engagement, demonstrating a strong understanding of customer needs
Business DevelopmentBusiness Analytics and InsightsB2C MarketingOnline MarketingDiverse Team ManagementSales Management+11

Digital refresh networks

Manager, Brand Solutions

Jun 2021 โ€“ Jan 2023 ยท 1 yr 7 mos ยท Gururgram ยท On-site

  • Led strategic initiatives focused on overhauling international patient generation pipelines and revitalizing brand positioning
  • ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฆ๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ & ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜†: Conducted international demand research to launch persona-driven campaigns, successfully increasing inbound leads by 25%
  • ๐—–๐—ฟ๐—ผ๐˜€๐˜€-๐—™๐˜‚๐—ป๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ: Coordinated with BTL activation teams, sales teams, and medical staff to execute seamless media actions and support sales requirements
  • ๐—–๐—ฟ๐—ถ๐˜€๐—ถ๐˜€ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜: Handled sensitive communication during critical healthcare contexts, coordinating crisis response to protect the organizational reputation
  • ๐—œ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Utilized generative AI tools to streamline asset creation, reducing development turnaround time by 30%
Patient EducationHospital OperationsDigital StrategyMarketing Campaign PlansBudget ManagementBrand Strategy+1

Silver stroke communications

Client Servicing Manager

Feb 2020 โ€“ May 2021 ยท 1 yr 3 mos ยท Gurugram, Haryana, India ยท Hybrid

  • Advanced to a leadership role managing a 12-person unit, responsible for streamlining delivery protocols and deepening strategic client ties
  • ๐—ง๐—ฒ๐—ฎ๐—บ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ & ๐— ๐—ฒ๐—ป๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด: Led and mentored a team of 12 professionals, streamlining operations via automation which boosted output efficiency by 20%
  • ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฅ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป: Boosted client retention and account value by 15% through proactive account management, regular performance reviews, and service excellence
  • ๐—ฃ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—”๐˜‚๐˜๐—ผ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Implemented automated delivery protocols to ensure timely project completion and adherence to quality standards across healthcare and B2C accounts
New Business DevelopmentBusiness-to-Business (B2B)Process ImprovementStakeholder ManagementInfluencer MarketingClient Services+1

Startek

Senior Executive, Operations

Feb 2018 โ€“ Jan 2020 ยท 1 yr 11 mos ยท Gurgaon, Haryana, India ยท On-site

  • Tasked with improving client reporting systems and leveraging customer feedback to drive operational efficiency and enhance engagement strategies.
  • ๐—ช๐—ผ๐—ฟ๐—ธ๐—ณ๐—น๐—ผ๐˜„ ๐—ข๐—ฝ๐˜๐—ถ๐—บ๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Streamlined operational workflows and reporting mechanisms through automation, cutting client reporting turnaround time by 30%
  • ๐——๐—ฎ๐˜๐—ฎ-๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐—œ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€: Leveraged actionable insights from customer feedback to refine communication strategies, directly boosting overall engagement metrics
Project ManagementAccount ManagementSocial MediaCustomer Escalation ManagementOperations ManagementClient Services

Limeroad.com

Executive, Operations

Oct 2016 โ€“ Jan 2018 ยท 1 yr 3 mos ยท Gurgaon, Haryana, India ยท On-site

  • Managed vendor relations and new business development for the e-commerce platform, focusing on optimizing partnerships and reducing operational costs.
  • ๐—ฉ๐—ฒ๐—ป๐—ฑ๐—ผ๐—ฟ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜: Restructured vendor onboarding protocols and optimized partnership models, successfully slashing operational costs by 18%
  • ๐—–๐—ผ๐—ป๐˜๐—ฟ๐—ฎ๐—ฐ๐˜ ๐—ก๐—ฒ๐—ด๐—ผ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Spearheaded contract negotiations to secure favorable terms and minimize operational overhead
Quality ControlCross-functional Team LeadershipExecutive SupportProcess ImprovementNew Vendor DevelopmentVendor Negotiation+2

Education

Indian Institute of Technology, Patna

Master of Business Administration - MBA โ€” Marketing and Product Management

Jun 2025 โ€“ Jun 2027

Mangalayatan University, Aligarh

B.tech โ€” Civil Engineering

Jan 2012 โ€“ Jan 2016

Indira Gandhi National Open University (IGNOU), Delhi

Bachelor's degree

Jul 2021 โ€“ Jul 2024

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