Abhishek Singh

Operations Associate

Gurugram, Haryana, India8 yrs 11 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led AI integration to enhance operational efficiency.
Achieved 40% ROI through digital marketing strategies.
Mentored teams to boost productivity and client retention.

Stackforce AI infers this person is a strategic leader in Healthcare and E-commerce, specializing in operations and digital marketing.

Contact

abhisheksingh16official@gmail.com LinkedIn

Skills

Core Skills

Marketing ManagementOperations ManagementDigital MarketingBusiness DevelopmentBrand StrategyClient SuccessClient ServicesAccount ManagementVendor Management

Other Skills

Strategic Marketing ManagementAdvertisingSales OperationsLead GenerationTeam BuildingProject ManagementAI IntegrationProcess AutomationTeam ProductivityStrategic PlanningAnalyticsBusiness Analytics and InsightsB2C MarketingOnline MarketingDiverse Team Management

About

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗟𝗲𝗮𝗱𝗲𝗿 with 8+ years of experience in driving ROI and team productivity across healthcare, real estate, and e-commerce. 🚀 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼: I lead teams to deliver world-class client success and streamline operations using the latest in SaaS, CRM technology & Healthcare. 💡 𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲: I am currently a Google certified AI prompt specialist with a deep interest in Agentic AI. I’m moving beyond simple automation to explore how autonomous AI agents can optimize project delivery, enhance client outcomes, and scale team productivity without increasing overhead. 𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀: • Team Mentorship (10+ members) • Healthcare Strategy • Event Management & CRM Mastery • Process Automation (reducing turnaround by 30%+) Open to discussing Client Success leadership, SaaS operations, and the future of AI-driven workflows.

Experience

8 yrs 11 mos

Total Experience

1 yr 5 mos

Average Tenure

2 yrs 6 mos

Current Experience

Messer contractors pvt. ltd.

Manager, Marketing & Operations

Nov 2023 – Present · 2 yrs 6 mos · Noida, Uttar Pradesh, India · Hybrid

Directing comprehensive operational and engagement strategies to drive lead generation and brand consistency across dual-city markets
𝗔𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Spearheaded the extensive adoption of AI tools (Gemini, Claude, ChatGPT) to automate content generation and email communication, significantly speeding up daily workflows and team productivity
𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 & 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Designed a data-driven roadmap synchronizing activities between two territories, resulting in a 45% increase in qualified leads (client acquisition)
𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: Monitored key performance metrics for on ground and digital activations, utilizing insights to drive a 60% increase in site visit footfall
𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Managed complex communication flows between internal teams and external prospects to ensure cohesive messaging and trust building

Strategic Marketing ManagementOperations ManagementAdvertisingSales OperationsLead GenerationTeam Building+2

Fortis healthcare

Deputy Manager, Digital Marketing

Mar 2023 – Aug 2023 · 5 mos · Greater Noida · On-site

Architected and deployed a robust digital acquisition framework, achieving all operational milestones within a six-month tenure
𝗥𝗢𝗜 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Transformed acquisition channels to deliver a 40% ROI through rigorous campaign optimization and data analysis
𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated closely with Doctors (Subject Matter Experts) and internal departments to identify breakthrough cases, facilitating accurate internal and external communications
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Launched a "zero-to-one" engagement strategy resulting in a 35% surge in patient engagement, demonstrating a strong understanding of customer needs

Business DevelopmentBusiness Analytics and InsightsB2C MarketingOnline MarketingDiverse Team ManagementSales Management+11

Digital refresh networks

Manager, Brand Solutions

Jun 2021 – Jan 2023 · 1 yr 7 mos · Gururgram · On-site

Led strategic initiatives focused on overhauling international patient generation pipelines and revitalizing brand positioning
𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 & 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Conducted international demand research to launch persona-driven campaigns, successfully increasing inbound leads by 25%
𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Coordinated with BTL activation teams, sales teams, and medical staff to execute seamless media actions and support sales requirements
𝗖𝗿𝗶𝘀𝗶𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Handled sensitive communication during critical healthcare contexts, coordinating crisis response to protect the organizational reputation
𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Utilized generative AI tools to streamline asset creation, reducing development turnaround time by 30%

Patient EducationHospital OperationsDigital StrategyMarketing Campaign PlansBudget ManagementBrand Strategy+1

Silver stroke communications

Client Servicing Manager

Feb 2020 – May 2021 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Advanced to a leadership role managing a 12-person unit, responsible for streamlining delivery protocols and deepening strategic client ties
𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗠𝗲𝗻𝘁𝗼𝗿𝗶𝗻𝗴: Led and mentored a team of 12 professionals, streamlining operations via automation which boosted output efficiency by 20%
𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻: Boosted client retention and account value by 15% through proactive account management, regular performance reviews, and service excellence
𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Implemented automated delivery protocols to ensure timely project completion and adherence to quality standards across healthcare and B2C accounts

New Business DevelopmentBusiness-to-Business (B2B)Process ImprovementStakeholder ManagementInfluencer MarketingClient Services+1

Startek

Senior Executive, Operations

Feb 2018 – Jan 2020 · 1 yr 11 mos · Gurgaon, Haryana, India · On-site

Tasked with improving client reporting systems and leveraging customer feedback to drive operational efficiency and enhance engagement strategies.
𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Streamlined operational workflows and reporting mechanisms through automation, cutting client reporting turnaround time by 30%
𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Leveraged actionable insights from customer feedback to refine communication strategies, directly boosting overall engagement metrics

Project ManagementAccount ManagementSocial MediaCustomer Escalation ManagementOperations ManagementClient Services

Limeroad.com

Executive, Operations

Oct 2016 – Jan 2018 · 1 yr 3 mos · Gurgaon, Haryana, India · On-site

Managed vendor relations and new business development for the e-commerce platform, focusing on optimizing partnerships and reducing operational costs.
𝗩𝗲𝗻𝗱𝗼𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Restructured vendor onboarding protocols and optimized partnership models, successfully slashing operational costs by 18%
𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗡𝗲𝗴𝗼𝘁𝗶𝗮𝘁𝗶𝗼𝗻: Spearheaded contract negotiations to secure favorable terms and minimize operational overhead

Quality ControlCross-functional Team LeadershipExecutive SupportProcess ImprovementNew Vendor DevelopmentVendor Negotiation+2