Abid Imtiaz

Operations Associate

Moorhead, Minnesota, United States1 yr experience

AI EnabledAI ML Practitioner

Key Highlights

Experienced in technical support and troubleshooting.
Strong foundation in algorithms and programming.
Proven ability to support and educate peers.

Stackforce AI infers this person is a Technical Support Specialist with a focus on IT and educational environments.

Contact

Skills

Core Skills

Computer Science EducationTechnical SupportCustomer Service

Other Skills

Public SpeakingMaintenanceRepairComputer HardwareTime ManagementCommunicationCoachingCollaborative LeadershipCollaborative Problem SolvingManagementComputer RepairSoftware TroubleshootingNetwork SecurityNetwork TroubleshootingComputer Hardware Troubleshooting

About

Computer Science and Cybersecurity student experienced in IT support, software engineering projects, and data driven problem solving. Strong foundation in algorithms, object-oriented programming, databases, and network/security concepts, demonstrated through academic projects and helpdesk roles. Skilled communicator with proven customer service, teamwork, and troubleshooting abilities.

Experience

1 yr

Total Experience

1 yr

Average Tenure

1 yr

Current Experience

Minnesota state moorhead

2 roles

Learning Assistant

Aug 2025 – Present · 9 mos · Moorhead, Minnesota, United States · On-site

Support 30–40 students during lab hours by offering technical guidance, debugging assistance, and clear communication, fostering confidence and independent learning.
Collaborate with the course instructor to identify common learning gaps and deliver feedback that enhanced instruction and overall student comprehension.
Organize small-group discussions with 5 students at a time and provide individualized academic support to strengthen student problem-solving skills and improve assignment performance.

Computer Science EducationPublic Speaking

Break-Fix Technician

May 2025 – Present · 1 yr · Moorhead, Minnesota, United States · On-site

Provide in-person and remote technical support to students, faculty, and staff, assisting 20–30 end users per shift and providing timely problem resolution.
Resolve network connectivity issues and diagnose problems with routers, printers, and other peripheral devices to restore reliable system performance.
Perform system diagnostics to identify and repair hardware and software failures for desktops, laptops, and university-issued devices, improving device uptime.

MaintenanceRepairComputer HardwareTechnical Support