Sep 2017 – Present · 8 yrs 8 mos · United States

• Have scaled two six-figure stores built and designed directly by myself
• Established and maintained a website and online page through social media platform.
• Maintained relationships with suppliers and consumers through online support, order entry, and order fulfillment to include tracking numbers, estimated delivery date, and availability of consistent communication with shipping carriers.
• Solely ran a customer service/support team which helped stay in constant communication with buyers for any questions they had regarding there orders
• Designed and developed email campaigns to promote new deals as well as retargeting for consumers who were added to the email last but did not buy.
• Created product information/copywriting for consumers including product descriptions, images, and pricing. Ensured all information copy, product, and non-product was updated and accurate.
• Created, optimized, and improved advertisements on products through facebook ad marketplace, and established custom target audiences to increases sales and conversions on my available inventory.
• Executed through advertisement budget allocation
• Oversaw products and merchandising to ensure sales were maximized and orders delivered were accurate.
• Regularly reviewed competitive websites in terms of product range and marketing initiatives, including
• functionality and customer offerings.
• Organic Lead Generation
• Averaged between 4000-6000 sales a month with revenue between $90,000-$120,000

May 2017 – Aug 2017 · 3 mos · Kansas City, Missouri

• Responsible for various analysis and projects within the sales department to incentivize and increase sales.
• Gained working knowledge of the daily operations in:
• o Vehicle Supply, Incentives and Merchandising, Social Media and Digital Marketing, and Sales Training
• Achieved awareness and expertise of the service department including:
• o Customer Retention, Parts and Service, Marketing, and Warranty.
• Traveled and shadowed senior field travelers to continue developing relationships with our dealers.
• Dealership website performance, Ecommerce marketing, Social and Ecommerce Reputation Management
• o Assess and analyze dealerships web sites analytics and e-leads prospect data.
• o Consulted with dealers on establishing business processes for e-commerce marketing and merchandising.
• o Work with dealers to increase sales conversion rates by developing and implementing e-commerce sales strategies and goals while evaluating lead response processes
• 40 hours of sales training and operations to our local dealers and managerial staff
• Budget allocation and analysis of $22,000 to our market rep team for the month of July 2017.
• Presented E-commerce presentation over shift digital updates and urgent lead opportunities
• o Increased closing rate from 7% to 12% through prioritizing customer awareness and loyalty programs.

May 2016 – Sep 2016 · 4 mos · Mission, Kansas

• Assist with writing print and online newsletter articles, email blasts, research, and mail campaigns.
• Develop marketing programs for our retail propane companies to improve awareness of propane and programs to existing customers as well as prospects.
• Promote new products being researched.
• Social media editorial, online post management. Search engine optimization. Write promotional materials content/design.
• Communicate with multiple public, including clients via email, telephone, etc.. surveys and general office work.