Achint Kaur

Program Manager

Delhi, India5 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in managing international programs with top-tier clients.
Proven track record in risk management and client relationship building.
Strong background in strategic planning and project execution.

Stackforce AI infers this person is a Program Manager specializing in B2B education and client delivery.

Contact

Skills

Core Skills

Program ManagementProject ManagementRisk ManagementCustomer SupportClient Relationship ManagementFraud PreventionBusiness DevelopmentLead GenerationSocial Media Marketing

Other Skills

Customer EngagementStrategic PlanningProgram OversightProblem SolvingCustomer SuccessClient RelationsSatisfied ClientsLead CertifiedCross-functional Team LeadershipBusiness AdministrationEvent PlanningInternational Management ExperienceIdentifying New OpportunitiesStrategic Data AnalysisScope Planning

About

Currently serving as a Program Manager – International Operations at Great Learning, leveraging an MBA from New Delhi Institute Of Management to develop and execute strategic plans for international programs. Responsible for overseeing the program lifecycle, ensuring adherence to timelines, budgets, and quality standards while fostering collaboration with key stakeholders, including Microsoft and AWS. Previous experience at Meta and Delhivery focused on risk mitigation, B2B customer handling, and client relationship management. Skilled in project management, vulnerability assessment, and client delivery. Motivated to align organizational objectives with client expectations to drive impactful outcomes within dynamic environments.

Experience

5 yrs 4 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 2 mos

Current Experience

Great learning

2 roles

Program Manager - International Operations

Apr 2024 – Present · 2 yrs 2 mos

Develop and execute strategic plans for International programs, aligning with organizational objectives and client expectations.
Oversee the entire Program lifecycle from inception to end ensuring adherence to timelines, budgets, risk management and quality standards.
Effectively communicate program progress, risks, and outcomes to stakeholders at various levels, both internally and externally (Microsoft and AWS) to achieve seamless integration and have minimal leakage.
Drive all the Program Office responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc.
Foster meaningful relationships with clients, understand their needs & preferences, and deliver a personalized experience

Customer EngagementProject ManagementProgram Management

Program Manager

Apr 2024 – Present · 2 yrs 2 mos

Plan and execute international programs aligned with organizational strategies and client requirements using strategic program management frameworks. Manage full program lifecycle, ensuring adherence to timelines, budget controls, risk management, and quality standards. Act as a key liaison with B2B clients (Microsoft and AWS) to ensure seamless program delivery and minimal operational risks. Oversee program operations, including session scheduling, evaluations, and event management, promoting operational excellence under defined SLAs. Build and nurture strategic client relationships, driving a customer-centric program delivery model.

Delhivery

Security Lead

Jan 2021 – Nov 2022 · 1 yr 10 mos

· Work collaboratively with internal teams to align strategies and ensure client satisfaction. Collaborating with various clients on a daily, weekly, and monthly basis to resolve their queries in terms of all aspects of the payments.
· Ensure accurate account management through Oracle.
· Client retention and relationship management for accounts having high business risks.
· Fraud prevention and Risk Mitigation using MIS systems.
· Identify opportunities of upselling and cross-selling along with other CSMs and Payment follow ups, Problem solving and nurturing business.
· Often put on special teams in partnership with FedEx, with responsibility for recovering payments on for B2B accounts.

Problem SolvingCustomer SuccessClient Relationship ManagementFraud Prevention

Knr management consultants

International Business Development Intern

May 2020 – Jul 2020 · 2 mos

· Pitched for new business for recruitment & executive search with prospects from Asia, Africa, Middle East and Europe.
· Lead generation through LinkedIn using tools like – frog, snov.io, leedfeeder and others.
· Provided database on client research and industry-specific information.
· Engaged with Senior Executives like VP's, Heads and Director (HR/TA) for New Onboarding, Volume Growth, and Revenue Growth.

Problem SolvingBusiness DevelopmentLead Generation