Jan 2023 – Apr 2023 · 3 mos · Chicago, Illinois, United States · Remote

• Communicate effectively across all levels of the organization—including business sponsors, senior and middle management, executives, end users, and subject matter experts—to align technology strategy with business goals.
• Create, maintain, and govern technical architecture that reflects the current, transitional, and future-state Business and IT landscape, supporting scalable growth and modernization.
• Evaluate business needs and platform capabilities to architect and implement solutions that solve complex problems and deliver measurable value.
• Collaborate with external vendors and consulting partners to assess emerging technologies and industry trends, defining strategic direction aligned with business objectives.
• Develop and evangelize enterprise platforms through reference architectures, standards, and reusable patterns; guide platform teams and users with best practices for design and implementation.
• Diagnose and resolve execution and performance issues across enterprise platforms, ensuring reliability, scalability, and continuous improvement.

Sep 2019 – Dec 2022 · 3 yrs 3 mos

• Pioneered the agency’s Knowledge Management (KM) program, establishing best practices and coaching team members to drive adoption, consistency, and long-term sustainability.
• Partnered with senior leadership to develop enterprise content strategies, define the information lifecycle, and measure KM outcomes through both qualitative and quantitative metrics.
• Founded the federal government’s first citizen developer group, empowering employees with low-code/no-code skills to solve business challenges and accelerate innovation.
• Built strategic relationships across federal agencies—including NASA, DOD, and DOT—to co-create a Knowledge Management career path and elevate KM practices across the federal space.
• Overhauled Section 508 accessibility delivery by hosting awareness conferences and launching a diversity and inclusion program offering 28 annual training sessions.
• Revamped the Microsoft 365 curriculum to address low adoption rates, increase ROI, and promote deeper understanding of platform capabilities across the agency.
• Led cross-functional training and enablement initiatives to improve digital literacy, foster platform ownership, and reduce support overhead.
• Integrated KM strategy with enterprise architecture efforts to ensure alignment between information governance, platform capabilities, and business outcomes.
• Supported change management and adoption efforts during major platform transitions, including Microsoft 365, SharePoint, and Power Platform rollouts.
• Delivered executive briefings and stakeholder communications to promote transparency, secure buy-in, and reinforce strategic alignment across departments.

Mar 2019 – May 2022 · 3 yrs 2 mos

• Led enterprise architecture efforts for disaster recovery portals and Adobe Connect programs within the CIO office, modernizing legacy systems and reducing on-premises storage costs through strategic cloud migration.
• Architected and deployed custom add-ins to meet evolving organizational needs, enhancing collaboration and operational efficiency across federal teams.
• Implemented Azure Active Directory for single sign-on, conditional access, and unified identity management, establishing a secure, scalable control plane for cloud-based services.
• Integrated Microsoft Intune to enforce data security, manage application access, and streamline authentication across devices and platforms.
• Delivered strategic architecture and platform recommendations to the CIO office, aligning Microsoft 365 and Azure capabilities with mission-critical objectives and federal compliance requirements.
• Supported enterprise-wide modernization by aligning cloud strategy, identity management, and platform adoption with long-term business and IT goals.
• Architected and modernized IT network infrastructure to support Microsoft 365 migration and Windows 10 deployment, aligning lifecycle planning with enterprise architecture strategy and federal modernization goals.
• Collaborated with cross-functional teams—including Active Directory, Identity, SharePoint, Dynamics, VMware, Security Operations Center (SOC), and Network Operations Center (NOC)—to implement secure, compliant applications and policies that met regional and agency-wide cybersecurity requirements.
• Integrated infrastructure upgrades with broader enterprise architecture initiatives, ensuring interoperability, scalability, and alignment with mission-critical systems and cloud transformation efforts.
• Established and governed Service Level Agreements (SLAs) with senior leadership to formalize service expectations, resulting in a 50% increase in customer satisfaction and reducing ticket resolution times from months to days.

Oct 2016 – Sep 2019 · 2 yrs 11 mos

• Architected and modernized IT network infrastructure to support Microsoft 365 migration and Windows 10 deployment, aligning lifecycle planning with enterprise architecture strategy and federal modernization goals.
• Collaborated with cross-functional teams—including Active Directory, Identity, SharePoint, Dynamics, VMware, Security Operations Center (SOC), and Network Operations Center (NOC)—to implement secure, compliant applications and policies that met regional and agency-wide cybersecurity requirements.
• Integrated infrastructure upgrades with broader enterprise architecture initiatives, ensuring interoperability, scalability, and alignment with mission-critical systems and cloud transformation efforts.
• Established and governed Service Level Agreements (SLAs) with senior leadership to formalize service expectations, resulting in a 50% increase in customer satisfaction and reducing ticket resolution times from months to days.
• Strengthened IT-business alignment by promoting transparency, accountability, and continuous improvement in service delivery and platform support.
• Supported change management and adoption efforts during major infrastructure transitions, ensuring minimal disruption and high user engagement across the agency.

Apr 2015 – Jan 2016 · 9 mos · Allen, Texas, United States · On-site

• Led the relocation of office infrastructure from Irvine, CA to Allen, TX, overseeing the design and implementation of new hardware and software to reduce licensing costs, improve operational efficiency, and increase ROI.
• Pioneered early adoption and enterprise deployment of Microsoft 365 and SharePoint Online during their initial release phase, driving cloud transformation and laying the foundation for scalable collaboration and content management.
• Architected infrastructure upgrades to support business continuity and future growth, aligning technology investments with long-term strategic goals.
• Managed a geographically distributed team of support engineers, providing end-to-end technical support for warehouse operations, retail stores, and corporate offices across North America and Sweden.
• Implemented remote support strategies and standardized processes to improve service delivery, reduce downtime, and enhance user satisfaction across international locations.
• Collaborated with business stakeholders to align IT operations with evolving business needs, ensuring agility, reliability, and cost-effectiveness in technology decisions.
• Supported change management and user enablement during major platform transitions, including Microsoft 365 rollout and infrastructure modernization.