Nov 2019 – Mar 2023 · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• Followed the typical software development lifecycle as a backend engineer, encompassing analysis, design, comprehensive documentation, coding with unit test cases, and thorough testing on both development and production servers to ensure the delivery of high-quality software solutions.
• Provided rotational 24/7 support to the existing system, which involved troubleshooting and resolving issues in a system with a substantial amount of legacy undocumented code and schema, ensuring uninterrupted system availability and stability.
• Played a pivotal role in the seamless migration of the backend system from Rails 2 to Rails 3, resulting in a 20% improvement in performance and a significant reduction in response time, thereby enhancing overall system speed and efficiency.
• Played a key role in the successful cloud migration of the orders system, leveraging cloud infrastructure and technologies to enhance scalability and reduce operational costs, resulting in a 40% increase in system performance and a 30% reduction in infrastructure expenses.
• Led the migration of legacy third-party APIs from SOAP to REST, improving system interoperability, reducing complexity, and enhancing performance, resulting in a 50% reduction in integration time and a 40% increase in API response speed.
• Collaborated on the implementation of a user shipping address integration with PayPal, strengthening Groupon's chargeback and refund defense capabilities by ensuring accurate and reliable transmission of customer shipping information, resulting in a 20% reduction in chargeback disputes and improved customer satisfaction.
• Successfully resolved failed Groupon orders by conducting comprehensive backfill operations, addressing a wide range of issues and ensuring timely fulfillment, resulting in a 15% decrease in order cancellation rates and improved customer satisfaction.

Apr 2019 – Jul 2019 · 3 mos · Bangalore · On-site

• Designed and developed a Medlife package recommendation widget, utilizing comprehensive tests and incorporating location-based services, resulting in enhanced user experience and improved package selection.

Jan 2018 – Apr 2019 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Developed and implemented customized Magento modules for seamless product checkout, enhancing user experience and optimizing the purchasing process.
• Successfully integrated customer search, shopping cart functionality, and other essential features for Vodafone telesales and retail channel portals, optimizing the user experience and facilitating smooth transactions.

Mar 2016 – Dec 2017 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• Successfully integrated search and recommendation APIs for various clients, resulting in an average sales increase of 15% and customer engagement improvement of 20% on their platforms (Shopify, Magento, BigCommerce, etc.), by providing customized and impactful implementations.
• Proposed and implemented a range of changes and improvements for existing Unbxd libraries, enhancing search relevance, personalization capabilities, real-time updates, performance optimization, and cross-selling techniques, resulting in improved user experience and increased conversion rates.

Mar 2015 – Feb 2016 · 11 mos · Bengaluru Area, India · On-site

• Acted as a full stack engineer, leading the implementation of numerous UI/product enhancements to improve user experience and drive customer satisfaction.
• Implemented user role management for the support team, defining granular permissions at the menu, button, and form levels to ensure precise access control and data security.
• Proactively executed lead generation initiatives for the CRM Admin component, leveraging a combination of organic and inorganic SEO techniques, resulting in a 25% increase in lead conversion and a 40% boost in overall lead generation.

Dec 2013 – Feb 2015 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• Developed end-to-end integrations of product features, encompassing frontend, backend, and database architectures, resulting in improved efficiency of doctor search and doctor-patient connections.
• Implemented RESTful APIs for appointment booking, resulting in a 40% increase in booking speed and streamlined processes for third-party clinics and hospitals.
• Optimized client website performance by implementing cache-based strategies, resulting in a 50% faster delivery of results and an overall website speed improvement of 20%.

Jun 2012 – Dec 2013 · 1 yr 6 mos · Bangalore · On-site

• Continuously maintained and provided ongoing support for existing Oracle applications, ensuring uninterrupted functionality and optimal performance.
• Effectively deployed over 50 patches on development and production servers, ensuring system stability, security, and optimal performance.