Jul 2020 – Oct 2024 · 4 yrs 3 mos · New Delhi, Delhi, India

• Driving digital transformation of student and parent experience. Responsible for generating data-based insights and program managing improvement in Experience, Support and Operations across the branches and centrally

Sep 2019 – Jul 2020 · 10 mos · New Delhi Area, India

• Responsible for renewals and retention of students through higher NPS, better engagement and results for Digital students

May 2018 – May 2019 · 1 yr · Mumbai Area, India

• Identifying and launching new programs

Aug 2016 – Apr 2018 · 1 yr 8 mos · Gurgaon, India

• Leading core support for Uber India including rider and driver support requests across multiple channels. Includes
• Being the voice of the customer to the Uber organisation, improving rider and driver experience
• Ensuring effective resolution of every complaint
• Optimising cost, while driving better customer satisfaction

Sep 2015 – Aug 2016 · 11 mos · Gurgaon, India

• Managed product development, sales and investment discussions for the transformational PR Platform
• o Decided the roadmap of product development and led a team of 3 developers and 3 knowledge center professionals to build the product
• o Drove sales, including the first sales of the product. Worked on pricing, customer segmentation and product enhancement to enable a market- product – pricing mix to drive sales.
• o Drove members registrations for free model resulting in more than 1000 members in the niche PR space, including Market heads, CXO and PR professionals
• o Process oriented implementation for the current customers

Aug 2013 – Sep 2015 · 2 yrs 1 mo · Mumbai Area, India

• Drove Strategic Initiatives driving growth in India
• o Large Enterprise focus: Enterprise pricing and large deals to drive higher penetration in large customers
• o SMB focus: Drove more signups per quarter focusing on streamlined discovery to closure process and incentive programmes
• o Pacing Initiative: Driving signups throughout the quarter ensuring lesser discounts and better attainment
• Responsible for complete territory planning for India
• o Included headcount and revenue planning both on hunt and farm businesses
• o Implemented scientific methods to identify top potential accounts amongst 50k+ accounts and allocation to sales reps

May 2010 – Aug 2013 · 3 yrs 3 mos · Pune

• Responsible for building the strategy to double revenue growth with the CEO and top Management
• o Author of Manufacturing Vertical Strategy, the biggest vertical and key pillar for growth
• o Lead the identification, detailed due diligence and integration of Akibia, a $100M US Based firm, which positioned Zensar as one of the leading Mid –Tier vendor in IT Infrastructure Management
• o Program Managed strategic initiatives for achieving higher growth including Go-To-Market strategy, Cross Selling across services and Big Deal Initiatives
• o Designed and Executed Zensar’s Crowd Sourcing Initiative for Strategy, Vision Community, for three years, covered in Harvard Business Case Study

Mar 2009 – Apr 2010 · 1 yr 1 mo · Hyderabad Area, India

• Cofounded the education venture providing Technology enabled classroom solutions for higher education
• Collaborated with College Chairmen, Vice Chancellors and IIT faculties to build comprehensive solution
• Built the Sales and Marketing Strategy which resulted in business in 7 top private colleges in the state of Madhya Pradesh within 6 months of launch of the product
• Built Product Development plan for engineering curriculum for delivering 500 hours of classroom training

Jul 2003 – Mar 2009 · 5 yrs 8 mos

• Experience in delivering applications and managing client relations across Royal Bank of Scotland, GlobalLogic Pvt Ltd, Tavant Technologies and Infosys Limited
• Application experience includes Trading Solutions for Rates Derivatives, Automated Portal Development Tool, Home Mortgage related solutions and Supply Chain Management Solution