May 2022 – Apr 2024 · 1 yr 11 mos · Hyderabad, Telangana, India · Remote

• Led multiple end-to-end strategic research employing diverse methodologies [e.g., concept testing, contextual inquiry, rapid iterative testing (RITE)] throughout various stages of product development across product areas - employer verification, job posting funnel, sponsored jobs, and CV search, to increase the volume of job postings and revenue.
• Collaborated cross-functionally with product, engineering, UX and content design, trust & safety, marketing, and sales—steering problem understanding, shaping research plans, and influencing decisions by communicating actionable insights.
• Built the product strategy for Indeed's 'CV search' to capture a substantial market share in India’s sourcing business by aligning product development with business and user needs.
• Conducted workshops, empowering product managers, UX designers, and content designers to identify and frame problems with a service design lens, fostering a holistic problem-solving approach.
• Established ResOps function, streamlined research processes, mentored junior researchers, managed external research partners and developed bespoke research frameworks, optimising overall research efficiency.

Oct 2021 – May 2022 · 7 mos · Gurugram, Haryana, India · Remote

• Spearheaded end-to-end strategic evaluative research for a large-scale pan-India project, analysing 200 task flows across 4 zones from 50 usability tests with next-billion users.
• Developed journey maps, task flow analyses, and a versatile UX framework intricately mapping out user touchpoints, pain points, and opportunities for enhancement.
• NDA project

Oct 2020 – Apr 2021 · 6 mos · Bengaluru, Karnataka, India · Remote

• Led end-to-end the foundational Research "Economic Independence," encompassing a diary-study spanning 2 months with young adults from low-income families.
• Drove the UX enhancements of the Mitra App through usability testing, heuristic analysis, competitive assessment, card-sorting and content design.
• Designed the conversation architecture and conducted usability testing of Mitra Chatbot.
• Collaborated within cross-functional teams, employing agile sprint methodologies.

Jan 2019 – Jul 2019 · 6 mos · Lucknow Area, India

• Steered the generative research for the "Employability Skill Program," from research planning, participant recruitment, execution, analysis, and insight generation, to the successful launch of the revised curriculum, structure and content.
• Conducted in-depth field interviews and focus-group discussions across 8 cities with 150 participants.
• Worked with graphic and instructional designers to build and ship the new product.

Feb 2016 – Jul 2018 · 2 yrs 5 mos · Bangalore

• Conducted generative research for "The/Nudge Fellowship," employing in-depth interviews, focus groups, and surveys to generate concepts.
• Led foundational research to design the Bachelor in Vocation for Bangalore Central University to design the course curriculum, structure and content.
• Managed Finance and Operations at N/Core alpha (non-profit incubator), overseeing program management.
• Facilitated the Gurukul Program, training 300 rural youth in various livelihoods. Designed content for the Spoken English module and conducted comprehensive impact assessments.

May 2015 – Sep 2015 · 4 mos · Leh (Ladakh), Jammu and Kashmir (state)

• Personal crowdfunded project
• Conducted workshops focused on Spoken English and Digital Literacy, for 5 to 15-year-olds in monastery, nunnery and government schools.

Jun 2014 – Apr 2015 · 10 mos · Bengaluru, Karnataka, India

• - Successfully achieved income targets by signing paid supporters.