Aditya Wasnik

Operations Associate

Bengaluru, Karnataka, India1 yr 10 mos experience
Most Likely To Switch

Key Highlights

  • Streamlined investment processes for Indian users in US stocks.
  • Managed VKYC process with high productivity at PhonePe.
  • Proven track record in enhancing customer satisfaction.
Stackforce AI infers this person is a Fintech Operations Specialist with a strong focus on customer service and regulatory compliance.

Contact

LinkedIn

Skills

Core Skills

OperationsCustomer Service

Other Skills

Escalation ResolutionCustomer Escalation Managementremittance handlingService DeliveryLogistics ManagementCustomer SatisfactionKYC VerificationSpoken EnglishCustomer SupportIssue ManagementExecutive Administrative AssistanceAdministrative AssistanceCoordinating SchedulesFreshdeskPeople Management

Experience

1 yr 10 mos
Total Experience
11 mos
Average Tenure
1 yr 4 mos
Current Experience

Indmoney

Operations Coordinator ( US STOCKS )

Jan 2025 – Present · 1 yr 4 mos · Gift City Gandhinagar Gujrat · On-site

  • Working with multiple US brokers to streamline the investment process for Indian users, ensuring regulatory compliance and smooth onboarding
  • Collaborated with several banks partnered with INDmoney to facilitate secure and efficient fund transfers for cross-border investing
  • Helped over 50+ individuals daily to invest hassle-free in US stocks by providing end-to-end assistance on funding, KYC, and account setup
  • Simplified user journeys by resolving banking and remittance issues proactively, increasing customer satisfaction and investment frequency
  • Enabled seamless integration between brokers and partner banks, reducing turnaround time for transactions and improving overall user experience
Escalation ResolutionCustomer Escalation Managementremittance handlingService DeliveryLogistics ManagementCustomer Service+3

Phonepe

Operations Associate

Jul 2024 – Jan 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

  • Managed VKYC process at PhonePe, verifying over 100 users daily with highest AHT and productivity.
  • Ensured real-time resolution for customer satisfaction.
  • Contributed to the overall team's success in delivering exceptional service.
Spoken EnglishCustomer SatisfactionCustomer SupportIssue ManagementCustomer ServiceOperations

Education

Regional College of Management, Bangalore India

Master of Business Administration - MBA

Aug 2022 – Dec 2024

Centre Point College Nagpur

Bachelor of Business Administration - BBA

Jan 2019 – Jan 2022

Seventh Day Adventist Higher Secondary School

Mar 2007 – Mar 2017

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