Vikas Gupta

Operations Associate

Delhi, India14 yrs 6 mos experience
Highly Stable

Key Highlights

  • Proven leadership in automotive operations.
  • Expertise in customer service and sales processes.
  • Strong background in team management and attrition control.
Stackforce AI infers this person is a leader in the automotive customer service sector with a focus on operational efficiency.

Contact

LinkedIn

Skills

Core Skills

AutomotiveCustomer SupportSales

Other Skills

Customer Service RepresentativesSales ProcessesCustomer Service Operations

Experience

Luxury cart

Operations Manager

Jun 2025 – Present · 9 mos

Car street

General Manager

Dec 2024 – Present · 1 yr 3 mos · New Delhi, Delhi, India · On-site

Automotive

Droom technology private limited

Assistant Manager

Jun 2020 – Oct 2024 · 4 yrs 4 mos · Gurugram, Haryana, India · On-site

  • Sales and customer support, shrinkage, attrition, Schedule adherence,roster planing, acht,fcr, c-sat

Ienergizer

Subject Matter Expert

May 2017 – Mar 2020 · 2 yrs 10 mos · Noida · On-site

  • Team leadership and team management, shrinkage attrition Schedule adherence, c-sat, service level, fcr

Cyquator media services private limited

Customer Service Sales Representative

May 2013 – May 2017 · 4 yrs · Noida · On-site

Customer SupportCustomer Service Representatives

Vcustomer

Customer Service Representative

Apr 2012 – May 2013 · 1 yr 1 mo · Delhi · On-site

Customer SupportSales

Aegis

Customer Service Representative

Mar 2011 – Mar 2012 · 1 yr · Noida, Uttar Pradesh, India · On-site

Customer SupportSales ProcessesSales

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