Oct 2025 – Present · 7 mos

• Analyze the needs of the AWS technical field (specifically, solutions architects and customer solutions managers) to gain deeper insight into their day-to-day work and the just-in-time solutions they need
• Integrate innovative generative AI and agentic AI solutions for training and enablement, both for development of assets and consumption by the field
• Develop and maintain technical assets to provide the AWS tech field with essential enablement materials in the flow of their work, just when they need them
• Conduct over 300 interviews as hiring manager and/or bar raiser
• Edit enablement assets, narratives, video scripts, and other documents for grammar, usage, and alignment to AWS voice and style
• Review assets for alignment to both program branding and AWS branding
• Review assets for accessibility, from language and representation to visuals and cognitive load
• Develop and manage key documentation and style guides for resources to easily ramp into the program as needed for supplemental capacity

Oct 2025 – Oct 2025 · 0 mo

• Integrate innovative generative AI and agentic AI solutions for training and enablement, both for development of assets and consumption by the field
• Partner cross-functionally with tech and non-tech teams/orgs like Product Marketing Management, AWS services teams, Technical Field Communities, Legal, and Marketing to produce a cohesive, customer-centric GTM enablement support plan for new service launches
• Develop and maintain technical assets to provide the AWS tech field with essential enablement materials the exact day new priority services launch, not weeks or months after (ex: for one service launch supported, 1,180 sellers took our training, which resulted in estimated opportunity pipeline $42k higher per seller than for sellers who didn't take our training; net $76M estimated opportunity pipeline for one service launch supported out of approx. 50 supported per year)
• Conduct over 300 interviews as hiring manager and/or bar raiser
• Edit enablement assets, narratives, video scripts, and other documents for grammar, usage, and alignment to AWS voice and style
• Review assets for alignment to both program branding and AWS branding
• Review assets for accessibility, from language and representation to visuals and cognitive load
• Assess and influence updates to standard bill of materials (bite-size videos, use case demos, tech FAQs, behind-the-scenes) and ad-hoc assets for each priority launch
• Review and influence priority matrix for quarterly launch prioritization and ongoing adjustment as launch dates change, pushing toward coverage of a higher percentage of launches
• Plan and implement strategies for supporting large-scale launches at events, including priority AWS Summits and AWS re:Invent
• Develop and manage key documentation and style guides for resources to easily ramp into the program as needed for supplemental capacity

Feb 2025 – Oct 2025 · 8 mos

• The newly formed Services Design Team is a sister team to the Services Enablement Team, together forming the AWS Services org that supports the Go for Launch program. Go for Launch partners with Product Marketing Management, AWS services teams, and other orgs and partners in field enablement and product launch to provide the AWS tech field with essential enablement materials the exact day new priority services launch—not weeks or months after.
• Conduct over 300 interviews as hiring manager and/or bar raiser
• Manage performance and career growth for a team of between four and nine direct reports, including leader of leaders
• Edit enablement assets, narratives, video scripts, and other documents for grammar, usage, and alignment to AWS voice and style
• Review assets for alignment to both program branding and AWS branding
• Review assets for accessibility, from language and representation to visuals and cognitive load
• Assess and influence updates to standard bill of materials (bite-size videos, use case demos, tech FAQs, behind-the-scenes) and ad-hoc assets for each priority launch
• Review and influence priority matrix for quarterly launch prioritization and ongoing adjustment as launch dates change, pushing toward coverage of a higher percentage of launches
• Implement innovative capacity management approach, including the use of fluid resource capacity models and generative AI-supported structure and asset production to minimize manual work and guesswork
• Provide coaching and guidance for managing relationships with subject-matter experts
• Plan and implement strategies for supporting large-scale launches at events, including priority AWS Summits and AWS re:Invent
• Develop and manage key documentation and style guides for resources to easily ramp into the program as needed for supplemental capacity
• Manage changing capacity and work-back schedules against launch dates to capitalize on available resource capacity

Nov 2023 – Jun 2025 · 1 yr 7 mos

• Manage a team of technical training specialists who produce innovative and relevant enablement for a workforce of technical account managers, solutions architects, customer solutions managers, and ProServe members
• Design and implement a technical inflow enablement program across our technical field communities (TFCs) with specific focus on generative AI to eliminate customer wait time for technical support, saving 38,924 days in the first year
• Edit enablement assets, narratives, video scripts, and other documents for grammar, usage, and alignment to AWS voice and style
• Manage as leader of leaders to ensure effectiveness, accurate capacity modeling and delivery timelines, and asset/writing quality
• Measure continued value of projects/programs through robust data that tells us where we should continue to invest resource capacity
• Identify teams, tools, and platforms where we can embed enablement at the point of need/in the flow of work to limit disruptions and increase speed to efficiency and knowledge
• Measure continued value of projects through robust data that tells us where we should continue to invest resource capacity
• Encourage and provide avenues for career growth, including but not limited to moves into management, promotions, lateral moves, scope growth, pursuit of mentoring relationships (mentor and mentee), joining technical and non-technical groups within AWS, and obtaining AWS and other certifications
• Mentor individuals about careers in learning and development and about Amazon culture

Jan 2022 – Nov 2023 · 1 yr 10 mos

• Manage a team of technical training specialists intentionally structured to produce innovative and relevant enablement for a technical workforce
• Transform legacy instructor-led training into modern elearning solutions that provide global, timely onboarding experiences in the wake of COVID
• Analyze roles and existing materials to identify onboarding needs for additional technical roles and potential for augmentation of longstanding programs, such as SA Launch and SA Manager Launch, to fill those needs
• Apply adult learning theory and instructional design best practices to the ENTWAY Framework, an onboarding and role efficiency evaluation framework for solutions architects at AWS, using the Rapid Design Process to work backwards from learner needs toward effective learning design

May 2021 – Jan 2022 · 8 mos

• Evaluate needs of the AWS solutions architect population, including alignment to or gaps in existing frameworks, potential gaps or complexities in learning provided aligned to role expectations, and support needed to design and implement relevant solutions
• Evaluate the existing SA Launch and SA Manager Launch programs, with assessment according to instructional design best practices for adult learning (cognitive load, visual appeal, engagement, retention, relevance to role)
• Propose new team formation to adequately support the field of over 12,000 solutions architects, including one manager and four technical content developers
• Craft job posting and interview process
• Review resumes, conduct phone screens, and interview potential candidates for all four roles
• Implement brand new team structure and processes that highlighted efficiency and quality over traditional instructional design roles

Mar 2019 – Apr 2021 · 2 yrs 1 mo

• Develop and deliver a Curriculum Development Writing Workshop to align Amazonians to the AWS writing style/voice, including in-depth developmental editing to demonstrate expected quality and further train curriculum developers
• Conduct phone screens and onsite interviews to assess cultural, functional, and technical fit for our roles and AWS in general
• Build and maintain internal training for the team and organization, including the Curriculum Development Writing Workshop (proposed, built, continually iterating and delivering)
• Using ADDIE, design and review courses (digital training, classroom training) for alignment to AWS style and adult learning principles
• Define, document, uphold, and improve internal standards and processes for curriculum development
• Participate in and manage portions of various initiatives and tiger teams, including review boards, philosophical tenet development, onboarding process development, PowerPoint template design and development, and icon and photography design and development
• Edit hands-on labs for alignment to lab style guides, clarity of complex technical guidance, and removal of excess verbiage and jargon
• Manage technical discipline domains (by product) in partnership with the technical curriculum architect, including Security, Storage, Compute, and Internet of Things, Serverless, and Containers:
• o Create and manage yearly content roadmaps
• o Work with product team/product marketing management stakeholders to prioritize classes based on customer needs and data
• o Assign classes to specific resources (curriculum developers, lab developers)
• o Design courses, including learning objectives, course flow and content, exercises, and visuals
• o Supervise the development process
• o Review and edit final courses before publication

Sep 2017 – Mar 2019 · 1 yr 6 mos

• Influence, create, and implement style guides
• Create, improve, and implement business processes to streamline and clarify the end-to-end curriculum development process for both classroom and digital training—new courses and major or minor updates
• Build the vision and design for digital and classroom training assets
• Review and refine assets developed by curriculum developers
• Manage stakeholders and SMEs during content design and development
• Partner with project and program managers to develop and adhere to project timelines
• Train and guide internal teams and organizations for grammar, style, efficiency, and process
• Interview and develop top-tier candidates

Aug 2016 – Sep 2017 · 1 yr 1 mo

• Own content for the AWS Sales Methodology, including editing and updates, case study creation, visual up-leveling, running Train the Trainer events, distribution to all geos, content vision meetings
• Own and manage the vendor relationship for AWS Sales Methodology
• Create (write, edit) e-module trainings and instructor-led trainings for both sales and technical content
• Facilitate instructor-led classes, partnering with technical SMEs to lend authenticity, where applicable
• Design, build, and project-manage large-scale training development programs to improve the internal workforce skillsets, including soft skills and work with the Salesforce platform for customer relationship management