Afajal Siddiqe

Operations Associate

New Delhi, Delhi, India9 yrs experience

AI Enabled

Key Highlights

Over 8 years of experience in operations and logistics.
Expert in SLA management and process optimization.
Proven track record in driving operational efficiency.

Stackforce AI infers this person is a Logistics and Operations Management expert with a focus on B2C delivery services.

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Skills

Core Skills

Operations ManagementLogistics Management

Other Skills

Last MileCustomer Service ManagementEasily AdaptableCustomer Relationship Management (CRM)Sales PresentationsDevelopment & implementation of marketing plansProfit MaximizationClient Follow-UpHindiEmployee EvaluationNew Business OpportunitiesSales MeetingseCommunicationsVendor CoordinationSales Growth

About

Versatile professional with 8+ years of experience in Sales, Logistics, and Inventory Management. I have successfully supported business growth through effective sales strategies while ensuring operational excellence across warehousing, inventory control, and logistics, supply chain coordination. A results-oriented operations professional with overall eight years of experience in managing and optimizing Most recently, at Blinkit, I managed all aspects of a dark store, ensuring efficient order fulfillment, effective SLA management, and seamless coordination with delivery partners. With expertise in SLA management, inventory audits, and process optimization, I have been committed to driving operational efficiency and ensuring high-quality service delivery. My focus has consistently been on achieving performance targets through collaboration, innovation, and adherence to industry best practices.

Experience

9 yrs

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Blinkit

Store Operations Manager

Nov 2023 – Dec 2024 · 1 yr 1 mo · New Delhi, Delhi, India · On-site

Responsible for overseeing all aspects of a "dark store," which is essentially a small-scale warehouse or fulfillment center dedicated to fulfilling online orders for quick delivery.
SLA Management: Ensuring orders are picked and packed within the target time (usually under 2 minutes).
Rider Management: Coordinating with the delivery partner fleet to ensure quick pick-ups and managing "rider wait times.
Queue Management: Handling spikes in order volume during peak hours (mornings, evenings, or rainy days).
Inwarding: Supervising the receipt of goods from brands and distribution centers.
Cycle Counting: Conducting regular audits to prevent "phantom inventory" (items showing as available but not on the shelf).
Wastage Control: Managing "Expiring" and "Damaged" goods, especially in the Fresh (Fruits & Vegetables) and Dairy categories.
Hygiene: Maintaining a clean, organized warehouse environment (essential for food safety).
Performance Tracking: Monitoring individual picker speeds and error rates.

Operations ManagementLast Mile

Cabt logistics

Operation manager (West zone)

Jan 2023 – Aug 2023 · 7 mos · Mumbai, Maharashtra, India

Spearheaded operations for multiple logistics hubs in Western India, serving three major clients: Purplle, Dhani Pharmacy, and Shiprocket.
Achieved and maintained key client SLAs by optimizing first-mile, middle-mile, and last-mile logistics processes.
Improved operational efficiency by conducting on-site audits at various hubs and implementing strategic process and location changes.
Directed and mentored the West Zone operations team, ensuring seamless daily operations and effective escalation management.
Hub & Network Oversight: Managing the day-to-day activities of delivery hubs, including sorting, loading, and dispatching.
Fleet & Manpower Planning: Coordinating with a network of over delivery partners (bikes, LCVs, etc.) "rider" availability based on volume.
Delivery Percentage: Ensuring successful first-attempt deliveries.
TAT (Turnaround Time): Minimizing the time from pickup to final delivery.
Return Management: Handling RTO (Return to Origin) processes efficiently to prevent stock loss.
Billing & Finance: Overseeing COD (Cash on Delivery) reconciliation, managing petty cash for hub expenses, and ensuring accurate invoicing to clients.
Efficiency Optimization: I Implementing "Lean" practices to reduce waste, optimizing delivery routes, and managing warehouse layouts to speed up the "First Mile" and "Mid Mile" transfers.

Last MileLogistics Management

Dunzo

Store Operations Manager (South Mumbai)

Aug 2020 – Jan 2023 · 2 yrs 5 mos · Mumbai, Maharashtra, India

Strategically manage the Stores in compliance with the company's policies & vision.
Maintain standards of health/safety/hygiene & security.
Completes Stores operational requirements by scheduling. Engaging and assigning employees; following up on work results.
Own end to end operations from stock inwarding to outwarding.
Maintains Stores staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
Exceptions needs to be handled with consensus
Ensure that all operations related matters are sorted out with relevant team
Reconciliation and work with Ground Ops to close all issues within TAT
Continuous improvement on Kaizen process & managing 5s Standards.

Customer Service ManagementOperations Management

Foodpanda india

Operations Executive

Jun 2018 – May 2020 · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

Monitoring and maintaining key performance indicators (KPIs): This is a central responsibility. They track metrics like order rejection rates, on-time delivery percentages, rider availability, and delivery success rates to identify issues and ensure service quality.
Troubleshooting and issue resolution: The role involves being the first point of contact for and resolving problems that occur during the delivery process. This could be a technical issue with a rider's app, a problem with an order at a restaurant, or a customer complaint.
Process implementation and adherence: They ensure that all Standard Operating Procedures (SOPs) are followed by all stakeholders, including riders, restaurants, and internal teams, to maintain consistency and efficiency.
Data analysis: Operations Executives often work with data to analyze performance, identify trends, and provide insights that can be used to improve the overall delivery process.

Lava

Sales Executive

Mar 2015 – Mar 2018 · 3 yrs · Lucknow, Uttar Pradesh, India · On-site

Secondary Sales Tracking: "secondary sales" (ensuring the stock moves from the distributor to the retailer)
Beat Planning: "Permanent Journey Plan" (PJP) to visit a specific number of retail outlets (mobile shops) every day.
In-Store Branding: Ensuring that Lava posters, dummy units, and glow-signs are prominently displayed and in good condition.
DSR (Daily Sales Report): Using the company’s internal app to log every shop visit, order taken, and stock level.
Service Coordination: Acting as a bridge between the retailer and Lava’s service centers if there are complaints about "Dead on Arrival" (DOA) handsets.