Heba Heshmat — CEO
Currently serving as Director of Account Management & Telehealth Operations at TruDoc, with extensive expertise in contact center transformation, telehealth operations, and business process outsourcing (BPO). With over four years at TruDoc, contributions span leadership roles in telehealth, customer experience, and account management. Core focus includes operational efficiency, client relations, and leveraging innovative contact center technology. Previous experience includes supervisory roles at Dubai Health Authority and Abu Dhabi Telemedicine Centre, emphasizing healthcare operations and patient support services. Committed to advancing scalable systems and customer satisfaction, with a mission to enhance healthcare operations and contact center capabilities across the UAE.
Stackforce AI infers this person is a Healthcare Operations Leader with expertise in Telehealth and Contact Center Management.
Location: Dubai, United Arab Emirates
Experience: 8 yrs 10 mos
Skills
- Contact Center Strategy
Career Highlights
- Expert in telehealth operations and contact center transformation.
- Proven track record in enhancing customer satisfaction.
- Leadership in healthcare operations across UAE.
Work Experience
TruDoc
Director - Account Management & Telehealth Operations (1 mo)
Head Of Telehealth Operations (1 yr 10 mos)
Customer Experience Manager (1 yr 9 mos)
Dubai Health Authority
Operations Supervisor (1 yr 6 mos)
Abu Dhabi Telemedicine Centre - A Mubadala Company
Patient Support Services Supervisor (6 mos)
Virgin Mobile UAE
Operations Team Leader (1 yr 3 mos)
Quality and VOC Analyst (1 yr 11 mos)
Education
Bachelor's degree at October 6 University
