Mar 2023 – May 2025 · 2 yrs 2 mos · Asansol · Remote

• Handled inbound and outbound customer interactions via calls, emails, and chat support
• Resolved customer queries and complaints efficiently, ensuring high customer satisfaction
• Promoted products and services, achieving and exceeding monthly sales targets
• Generated leads and converted prospects into customers through effective communication
• Maintained accurate customer records and updated CRM systems regularly
• Built strong customer relationships, improving retention and repeat business
• Managed escalations and coordinated with internal teams for quick resolution
• Demonstrated strong objection-handling skills to close sales and improve conversion
• Supported team targets and contributed to overall business growth
• Adapted quickly to changing processes and maintained performance in high-pressure environments