Nov 2023 – Mar 2024 · 4 mos · Rajarhat · Hybrid

• Actively managing operations while leading a team of 10 skilled IT professionals. Additionally, collaborating with non-IT teams to enhance personal learning and development through training sessions and cross-functional exposure, ensuring continuous growth and improvement in handling diverse challenges.
• Engaging with various clients across industries as the Single Point of Contact (SPOC). Responsibilities include understanding client needs, maintaining seamless communication, and conducting on-site visits for an in-depth understanding of roles and requirements. These interactions help in fostering strong relationships and ensuring high-quality service delivery.
• Overseeing the entire recruitment lifecycle, from sourcing and screening candidates to final onboarding. This includes identifying
• talent aligned with organizational goals, conducting comprehensive interviews, negotiating offers, and
• ensuring a seamless transition of new hires into their roles.
• Partnering with prominent IT tech giants while also contributing to the growth of manufacturing and FMCG sectors. Providing tailored IT solutions and services to support BFSI (Banking, Financial Services, and Insurance) clients, addressing their specific challenges, and ensuring industry-focused excellence

Jul 2022 – Jun 2023 · 11 mos · Bengaluru, Karnataka, India · Remote

May 2022 – Sep 2022 · 4 mos · Bengaluru, Karnataka, India · Remote

Oct 2021 – Jun 2022 · 8 mos · Bangalore Urban, Karnataka, India · Remote

Sep 2021 – Nov 2023 · 2 yrs 2 mos

• Coordinated end to end recruitment activities, including scheduling interviews through Lever, uploading profiles in Workday, maintained effective candidate communication to build engagements, BGV & documentation leading to a 20% reduction in time to fill positions.
• Partnered with HR and hiring managers to ensure a smooth on boarding experience for new hires. Identified ongoing gaps in candidate experience/scheduling efficiencies and improved gaps by writing SOPs to streamline progress present to recruiting teams.
• Being the first point of contact for internal & external stakeholder, answered queries and routine questions.
• Initiated and maintained effective candidate communication to build engagements.
• Compiled & organized weekly data and analysis report of recruitment progress achievements.
• Collaborated with the recruitment agencies for hiring requirements and maintained the relationship with the vendors.
• Analysed candidate trends and feedback in order to develop strategies that impacts revenue by increasing no of joiners.

Sep 2021 – Oct 2023 · 2 yrs 1 mo

• Collaboration with IT Tech Giants and RPO Engagements: Worked as a Recruitment Process Outsourcing (RPO) partner with leading organizations such as ZETA, Walmart, Interface, AJIO, Lendingkart, Tata Elxsi, 7-11, Verizon, EPAM, Chola MS, Symphony, Mphasis, Health Asyst, and CRED. Supported these clients by driving talent acquisition processes and ensuring alignment with their strategic hiring needs. End-to-End Recruitment and Operations Management: Coordinated the complete recruitment lifecycle, including sourcing, screening, scheduling interviews, and uploading profiles into Workday. Maintained effective candidate communication to foster engagement, leading to reduced time-to-fill positions. Ensured accurate and timely documentation to streamline operations and hiring processes. Partnerships and Onboarding: Partnered with HR and hiring managers to create a seamless onboarding experience for new hires. Identified gaps in candidate experience and scheduling efficiencies, implementing improvements to enhance the recruitment process. Stakeholder Engagement: Served as the first point of contact for internal and external stakeholders, addressing queries and routine questions. Maintained effective communication channels to ensure clarity and build strong relationships with all stakeholders. Data Management and Analysis: Compiled and organized weekly recruitment progress reports and achievement analyses. Analyzed candidate trends and feedback to identify strategies for increasing the number of joiners and positively impacting revenue.

Jan 2020 – Sep 2021 · 1 yr 8 mos

• Search Query Analysis(Voice)
• Understand Domain Process/ sub process, functions, terminologies (such as SOP, QC checklists). Update process documentation as appropriate for the process under guidance, participate in knowledge transfer. Client communication for project requirement understanding, creating technical document, flow diagram. Proactively identify issue, contribute to process improvement initiatives, identify and report process changes.
• Decision Assistant
• Decision assistant is a module built to respond to customer queries & concerns instantly basis the back end machine learnt data via AI ingested through the sample queries processed by the Product Ops team. Tasks performed by Ops team to train the system through different formats.
• Natural Language Processing
• Using sentiment analysis the sentiments behind the words can be determined. The sentiment analysis has the capabilities to offer a lot of knowledge about the customer’s behavior and their choices which can be considered as significant decision drivers.
• Search Query Analysis(Text)
• Day to day work involved interpretation and analysis of client data according to Standard Operating Procedure for Quality Assurance using client module, spreadsheet.
• Content (Research)
• Catalogue development with backend support for product listings, quality control and seller management as well as authoring, image enhancements and quality checks for product description.
• Worked on different projects for Content Enrichment, Quality Checking, Website Issues across all verticals, developing and maintaining content and database for several exclusive and high end products.

Jan 2020 – Sep 2021 · 1 yr 8 mos

• Conducting in-depth research to create, curate, and refine content tailored to specific project needs. This involves analyzing trends, understanding target audiences, and ensuring the content aligns with client objectives and industry standards. Collaborating with clients such as Noon and Flipkart to perform comprehensive analysis of text-based search queries. This includes identifying patterns, optimizing keyword relevance, and providing actionable insights to improve user experience and enhance search engine performance. Establishing and maintaining clear communication channels with clients to gather, clarify, and refine project requirements. Ensuring that client expectations are met by translating their needs into actionable plans and delivering timely updates on project progress. Extending expertise to analyze voice-based search queries, identifying nuances in user intent, and providing recommendations to optimize voice search accuracy. This helps in improving the effectiveness of voice-enabled platforms and ensuring a seamless user experience.

Feb 2018 – Jan 2020 · 1 yr 11 mos

• Bulk Mailing to different companies and hospitals
• Demonstrating products to different clients in different cities
• Screening & shortlisting candidates
• Generating new clients, visiting them and showing our products

Feb 2018 – Jan 2020 · 1 yr 11 mos

• Strategically conducting bulk email campaigns to connect with various companies and hospitals. This involves creating targeted mailing lists, crafting personalized messages, and ensuring effective communication to generate leads and foster business relationships. Showcasing products to potential clients across different cities. This includes preparing tailored demonstrations, addressing client-specific needs, and highlighting product features and benefits to drive interest and conversions. Managing the initial stages of recruitment by screening resumes, shortlisting candidates, and coordinating operational aspects of the hiring process. Ensuring only the most suitable candidates are progressed for further interview rounds, streamlining the recruitment pipeline. Actively generating new business opportunities by identifying potential clients, scheduling meetings, and visiting them to present product offerings. Building strong relationships through personalized interactions and consistently delivering value to meet their needs.