Aishwarya Venkat

Customer Success Manager

Bengaluru, Karnataka, India3 yrs 4 mos experience
Highly Stable

Key Highlights

  • Expert in translating customer insights into actionable strategies.
  • Proven track record in enhancing customer engagement and retention.
  • Strong background in SaaS with cross-functional collaboration.
Stackforce AI infers this person is a Customer Success Manager in the SaaS industry, focusing on data-driven business strategies.

Contact

Skills

Core Skills

Customer SuccessBusiness Analysis

Other Skills

Requirements GatheringStakeholder ManagementCustomer InsightProcess AnalysisCustomer Relationship Management (CRM)Customer EngagementCustomer SupportDigital MarketingMicrosoft OfficeMicrosoft ExcelBusiness EnglishSecondary ResearchMarketing CampaignsGoogle AdsGoogle Analytics

About

Hi, I’m Aishwarya. I focus on understanding how businesses operate, how customers interact with products, and how insights can support better decisions. With a background in B.E. and MBA, I began my journey in the SaaS industry, working closely with customers, sales teams, and cross-functional stakeholders. Over the past few years, I have gained experience across customer success, business development, and strategic sales in SaaS environments. These roles gave me the opportunity to analyze customer feedback, understand product usage patterns, collaborate with internal teams, and contribute to improving processes and customer outcomes. My work often involves understanding business requirements, identifying areas for improvement, and translating insights into practical actions that support both customers and internal teams. I work in spaces where customer insights, data, and business strategy intersect. I enjoy collaborating with teams, solving business problems, and supporting decisions that contribute to meaningful business outcomes. Always open to connecting with professionals working at the intersection of business, technology, and customer insight.

Experience

3 yrs 4 mos
Total Experience
3 yrs 4 mos
Average Tenure
--
Current Experience

Atatus

Customer Success Manager | Business Analysis | Customer Insights

Jun 2021Oct 2024 · 3 yrs 4 mos · Chennai, Tamil Nadu, India · On-site

  • 1. Managed onboarding for new clients by coordinating setup and configuration, ensuring smooth product adoption in a SaaS environment.
  • 2. Resolved technical and service-related issues by collaborating with support and development teams, ensuring timely solutions.
  • 3. Built and maintained relationships with key stakeholders and decision-makers to support long-term customer engagement and retention.
  • 4. Analyzed customer usage patterns, feedback, and support trends to identify recurring issues and improvement opportunities, sharing insights with product and internal teams.
  • 5. Documented customer requirements, product issues, and enhancement requests, enabling internal teams to prioritize improvements.
  • 6. Supported contract renewals by monitoring customer satisfaction and engagement levels.
  • 7. Maintained documentation and reports on customer interactions, usage insights, and performance metrics to support internal decision-making.
Business AnalysisRequirements GatheringStakeholder ManagementCustomer InsightProcess AnalysisCustomer Relationship Management (CRM)+1

Education

Ethiraj College for Women, Chennai

MBA - Master of Business Administration — Marketing and Finance

Jan 2018Jan 2020

Panimalar Engineering College

BE - Bachelor of Engineering — ECE

Jan 2014Jan 2018

Shrishti matriculation

Jan 2012Jan 2014

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