Jun 2021 – Oct 2023 · 2 yrs 4 mos · Dallas, Texas, United States

Jul 2019 – Jun 2021 · 1 yr 11 mos · Sunnyvale

• ● Deploy, software rollout and patch production servers.
• ● Support infrastructure stack and improve deployment efficiency with Ansible.
• ● Python and shell scripting for infra monitoring. GIT and Perforce for version control
• ● SSL/TLS config, certificate deployments,APM with Nagios, Splunk, Dynatrace, PagerDuty, Catchpoint, Grafana, ELK etc.
• ● Foreman and Netbox for server deployment and DCIM.

Dec 2018 – Jul 2019 · 7 mos · San Jose, California

• Troubleshoot, debug, and diagnose customer issues on a range of technologies employed in Nutanix software and hyper-converged infrastructure appliances. Test new features and develop tools to scale deployment and support infrastructure by expertly applying specialized knowledge of systems networking, Linux, hypervisors, and various computing software.
• Work with technology partners, including VMware, Citrix, and Microsoft, to resolve technological issues and drive further developments by providing analysis of our existing customer base to avoid and minimize risks.
• Contribute to internal and external knowledge base and provide technical support to customers in operating Nutanix’s systems.
• Develop RCA documents of the complex issues faced by the customer and how to fix them.
• Mentor new junior engineers on Nutanix’s technology, VMware, Hyper-V, Citrix and Networking to customer handling.

Nov 2018 – Dec 2018 · 1 mo · Dallas, Texas

• Assist in leading and managing the operations of Packet’s global network for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure. Troubleshoot and resolve network issues as they arise.
• Work alongside the Ops, Sales and support teams for customer related issues (both pre and post sales).
• Use automation tools such as SaltStack for automating deployment process.

Jun 2017 – Oct 2018 · 1 yr 4 mos · Dallas/Fort Worth Area

• Networking:
• Installing/configuring/managing networking devices like Cisco Catalysts, ASR’s, Nexus, Juniper EX series, Arista layer 3 switches to support LSN’s dedicated, cloud and colocation infrastructure. Testing new configurations, automating network config backups via Rancid and monitoring via Zabbix.
• LSN Openstack Public Cloud/Ansible/ Zabbix:
• Updating/maintaining LSN's openstack public cloud and assist LSN’s support team on their cloud tickets. Using Ansible for automating server deployment of dedicated and cloud infrastructure. Running and updating playbooks in a lab environment for testing purpose. Constantly updating playbooks as per infrastructure changes using Openstack-Ansible project. Updating and upgrading cloud images to support various distros. Installing/configuring/maintaining an enterprise-class open source distributed monitoring tool Zabbix to monitor LSN’s entire dedicated and cloud infrastructure. Updating LSN's Zabbix-Ansible project to gather data using key's from discovery and provide notification via email, slack etc. Creating plugins to fetch stats from dedicated, cloud and containerized infrastructure.
• Knowledge-base:
• Using Sphinx and Read the docs to launch the knowledge-base portal for Limestone Networks and contributing to the content of knowledge base. Analyzing the portal with google analytics and interacting tool Disqus. Contributing to LSN wiki pages on issues related to cloud.
• Haproxy:
• Running Haproxy on containers to provide high availability, load balancing and proxying for TCP and HTTP based applications.
• Python/Bash:
• Editing code as per requirement, running lint checks to make it simple and clean.
• Hardware:
• Cisco ASR 9000, Cisco Nexus 9396, Cisco Catalyst 6880, Cisco ASA 55xx series, Juniper ex3300-48t, Arista 7050QX, Synology NAS units.
• Supermicro: Microblades (MBI-6128R-T2X, MBI-6218G-T41X), Microclouds
• OS: IOS, IOS-XR, NX-OS, JUNOS [12.3R4.6], EOS 4.16, vEOS.

May 2016 – May 2017 · 1 yr · Dallas

• SBC/WebRTC :-
• Configured Bare metal and Virtual SBC's, Policy Servers, WebRTC 1.2 for VOIP calls.
• Analyzing and debugging SIP call flow by using application logs and Wireshark (network sniffing tool).
• Upgraded software versions for Sonus 2K/5K/7K series SBCs and checked compatibility between the versions of Application Software.
• Performance testing of SBC using SIPp tool.
• Documented procedures and technologies used for Configuration and Debugging of SBCs.
• Virtualization:-
• Installed HP servers and provided Virtual platform on them.
• Configured and Managed Virtual Environment in lab using technologies such as VMWare ESXi 6/ vSphere Hypervisor/Vcenter.
• Cloud:-
• Deployed Cloud Environment (Mirantis OpenStack) and launched instances on it.
• Configured/Managed a Beta Cloud of Fuel Master, Controller and Compute by using Mirantis 9.0 OpenStack.
• Excel/VBA:-
• Designed a special cost and time saving product in Excel using VBA where Sonus customers can provide their deployment information to engineers through an interactive userform.
• Hardware Experience:-
• HP DL 380 G8/G9 servers, Sonus 2K/5K/7K SBCs, Cisco 35xx Catalyst switches.