AkankshA Seth

Customer Success Manager

Singapore, Singapore, Singapore20 yrs 1 mo experience
Highly Stable

Key Highlights

  • Expert in translating business needs into actionable projects.
  • Proven track record in stakeholder management and customer engagement.
  • Strong leadership skills with experience in multicultural team environments.
Stackforce AI infers this person is a Customer Success Leader in the SaaS industry with a strong focus on enterprise solutions.

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Skills

Other Skills

Team LeadershipComplex Problem SolvingCognitive FlexibilityEmotional IntelligenceNegotiationCritical ThinkingBusiness AnalysisJudgement and Decision MakingSOAConsultingAgile MethodologiesRequirements GatheringSoftware Project ManagementEAIUnix

About

Experienced in driving innovation through technology and harnessing data to generate revenue-generating insights. Distinctive Specialities - Expertise in translating business requirements to products/projects; adept at reducing ambiguity & bring structure - Proficient at stakeholder management, resulting in higher customer engagement scores - Excellent leadership skills developed through leading multi-cultural teams; attract, coach, & retain top talent - A passionate strategist, keen to create differentiated value for my stakeholders every day - Deep experience in building products and services to digitize the world

Experience

20 yrs 1 mo
Total Experience
2 yrs 8 mos
Average Tenure
1 yr 1 mo
Current Experience

Sailpoint

Regional Manager APAC - Customer Success Management

May 2025Present · 1 yr 1 mo · Singapore

  • Regions - ASEAN, Hong Kong, Taiwan, Macau, Korea, Japan, India and rest of SAARC nations

Sendbird

Manager, Customer Success - APAC & SACA

May 2024May 2025 · 1 yr · Singapore

  • Regions - APAC (ASEAN, Japan, Korea), ANZ and SACA (India, and UAE)

Cloudflare

2 roles

Customer Success Leader - SAARC

Promoted

Apr 2022May 2024 · 2 yrs 1 mo · Singapore

Customer Success, Team Lead

Mar 2021Apr 2022 · 1 yr 1 mo · Singapore

Perx technologies

Head of Customer Success

Jul 2019Jan 2021 · 1 yr 6 mos

Bank of america merrill lynch

Assistant Vice President

Oct 2013Nov 2017 · 4 yrs 1 mo · Singapore

Ibm

Business Analyst

Oct 2009Oct 2013 · 4 yrs

Nucleus software

Senior Technology Consultant - Financial Services

Jul 2008Oct 2009 · 1 yr 3 mos

Tech mahindra

Senior Software Engineer

Jan 2004Jan 2008 · 4 yrs

Education

INSEAD

Master of Business Administration - MBA

Jan 2018Jan 2018

Birla Institute of Technology and Science, Pilani

Master of Science - MS — Telecommunications & Software engineering

Jan 2004Jan 2007

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