Akash Yadav

Operations Associate

Gurugram, Haryana, India12 yrs 10 mos experience

Key Highlights

  • Expert in Microsoft 365 and SharePoint administration.
  • Proven track record in technical support and customer satisfaction.
  • Strong leadership skills in managing technical teams.
Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Microsoft 365Sharepoint AdministrationProject ManagementTeam LeadershipTechnical SupportCustomer SatisfactionCustomer Experience

Other Skills

Microsoft OneDriveMicrosoft AzureActive DirectoryAnalytical SkillsTroubleshootingTeam ManagementHelp Desk SupportWorkload PrioritizationMicrosoft OfficeProblem SolvingEscalation ProcessResolving IssuesCustomer InteractionAdministrationProduct Knowledge

Experience

12 yrs 10 mos
Total Experience
1 yr 11 mos
Average Tenure
11 mos
Current Experience

Aurora energy research

Senior GOC IT Analyst

Jul 2025 – Present · 11 mos · Gurugram · Hybrid

Dynamix

Microsoft 365 Administrator (L2)

Mar 2025 – Jun 2025 · 3 mos · Hyderabad, Telangana, India · Remote

SharePoint AdministrationMicrosoft 365Microsoft OneDriveMicrosoft AzureActive DirectoryAnalytical Skills+1

Career break

Full-time parenting

Dec 2024 – Feb 2025 · 2 mos · New Delhi, Delhi

Web synergies

Microsoft 365 Technical Lead

Nov 2023 – Nov 2024 · 1 yr · Hyderabad, Telangana, India · Remote

Project ManagementTechnical SupportTeam ManagementTeam Leadership

Concentrix

Microsoft Technical Support Engineer

Jan 2020 – Oct 2023 · 3 yrs 9 mos · Gurugram, Haryana, India · On-site

Technical SupportHelp Desk SupportWorkload PrioritizationMicrosoft OfficeActive DirectoryProblem Solving+16

Airbnb

Customer Experience Specialist

Jun 2017 – Oct 2019 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

TravelCustomer Experience

Incedo inc.

Technical Support Engineer

Jun 2015 – Mar 2017 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Active DirectoryAdministrationITILTechnical Support

Ensure services

Advisory support group

Jun 2012 – Apr 2015 · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

Education

Kalinga University, Raipur

Bachelor of Arts - BA

Jul 2020 – Jul 2023

Bloom Public School

Oct 2010 – Present

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