Sep 2021 – Jul 2023 · 1 yr 10 mos

• Mobile app Release management - Technical program management - ASO Manager
• Spearheading the Uber Mobile app development team as a Release Manager for the last three years resulting in 100% on-time deliverables with only 2% burnt releases and minimal defects. Promoted with the additional responsibility of leading the localisation automation testing project
• 1. Helped the Engg team to detect 100+ spiking crashes and bugs at its infant stage as part of the Release Go/NoGo process and saved 50 M+ users worldwide from these crashes and bugs.
• 2. Managing Release team (Contractor and FTE) assigned to projects.
• 3. Working closely with marketing, product development, and design teams to align ASO strategies with overall marketing and product goals and updating them for the app store /play store submission pages
• 4. Proposed PRD Automation of Release go nogo process using AI to speed up release process 2X
• 5. 100% on-time worldwide feature deliveries 3 years in a row working with a cross-functional global development team.
• 6. Implemented in-app bug analysis during phased rollout resulting in bug detection at its early stage
• 7. Coordinated infrastructure changes in the production environments to avoid conflicts with releases.
• 8. Implemented production governance and change management procedures and policies
• 9. Coordinating with project management. Development, QA Engineering and business management for successful release preparation and execution.
• 10. Coordinating Bug Triage Meetings
• 11. Played an integral role in ensuring that no new configuration items were introduced into work areas
• without the Change Advisory Board (CAB) and release manager approval by monitoring all non-production environments
• 12. Generating regular reports on ASO performance and sharing insights with stakeholders.
• 13. Recipient of the Magical User Experience Award

Apr 2020 – Sep 2021 · 1 yr 5 mos

• Mobile app Release management - Technical program management
• Liaised with Uber's Mobile Platform and Mobile Releases teams on various technical projects to enable mobile developers to iterate more quickly, bring innovations to customers faster, and work closely with Engineering and Product teams to ensure that app releases happen as per the set cadence and with Quality.
• 1. Implemented new systems and procedures, evaluated interdependencies, and coordinated the establishment of detailed deployment plans including dry runs and alternative solutions.
• 2. Coordinating with DEV, QA and Production support teams during the release, coordinating with PMO to track release risks and issues
• 3. Managing the Mobile release management activities for the Uber Apps and being responsible for scheduling, planning, and controlling the release programme and processes for development deployments and releases.
• 4. Creation and updating Release metrics and maintaining documentation related to release procedures, various notifications lists, and dependencies.
• 5. Handling Appstore and google play console App submission and rollout activities along with detailed Go nogo process
• 6. Finding out the improvements for Mobile release and implementation for the same.
• 7. Working closely with other program managers to ensure that apps are released on time as per the set cadence
• 7. If the build fails, work with the Engg and Mobile release platform team to fix it. Follow up on failures with Eng teams and determine which require Alpha Fixes
• 8. Release the deployments post validating the test evidence from QA’s at the development stage and then manage the regression testing conducted by the Release team.
• 9. Guiding the QA team in testing preferences and sharing the feature/fix details
• 10. Implemented Lean improvements throughout Release Management.
• 11. Trained staff in the use of the release process and tools, both locally and internationally.
• 12. Defined the policies and processes for release acceptance.

Aug 2016 – Apr 2020 · 3 yrs 8 mos · Greater Bengaluru Area · On-site

• Desktop product Release - Hybrid CD product release - Web release management
• TurboTax is a software package for the preparation of American income tax returns, produced by Intuit. TurboTax is a market leader in its product segment.
• 1. Overall in charge of Turbo Tax end-to-end Release management activities, Creation of Products in the Release management tool. assigning the dates for the Release, fats and deployment. packaging the products and deployment in the tool.
• 2. Managed the technical software release process and ensured all phases were planned and completed, through collaboration with technical architects & leads, product owners, infrastructure support, QA, and outside teams.
• 3. Provided weekly updates to the team on the release calendar, managing software deployments, testing, and change freezes.
• 4. Represented team in the weekly release management forum: presented upcoming release plans and contingencies.
• 5. leads the root cause analysis into any failed/rollback deployments.
• 6. End to End knowledge of Turbotax product flavours and release methodologies
• 7. Negotiated Release issues and schedules with internal customers and reported status to Executives
• 8. Concurrently managed multiple Releases and Changes for Web and Hybrid cd applications and products
• 9. Clarified release process to IT and business through work sessions, presentations, and formal documentation
• 10. Acted as Release/implementation gatekeeper.

Mar 2014 – Aug 2016 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Release engineering
• Build and release engineer for Oracle FCUBS, and FCIS products. FCUBS and FCIS are Oracle banking software products with a wide user base across the world.
• 1. Improved the custom applications build process through automation (Continuous Integration) using Jenkins and Ant script.
• 2. Provided Change and Configuration management for QA and other Pre-Production Environments
• 3. Provided Release services for traditional SDLC Waterfall as well as Agile Scrum
• 4. Facilitated successful Release of Code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA and Operations
• 5. Compiled Release Versions and Build Patches for custom applications using Subversion source control software.
• 6. Tracked software bug fixes to ensure no repeat issues in future releases.
• 7. Maintained software code in Subversion. (SVN admin)
• 8. Handled Migration from Hudson to Jenkins

Aug 2012 – Jan 2014 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• This experience may not directly align with my professional functional background, but it serves as a testament to my unwavering hard work and dedication. During my post-graduation, I tragically lost my brother, prompting me to seek employment to cover my college fees and other expenses. Ionidea provided me with a valuable opportunity to both earn and learn. Engaged in the US medical insurance program, I diligently worked from 6:30 PM to 3:30 AM, skillfully balancing my college commitments and classes during the day. Despite the challenging schedule, I found fulfillment in the work and appreciated the unwavering support from my manager, colleagues, and professors. Through my time at Ionidea, I acquired invaluable insights and a taste of corporate life, fostering significant growth both personally and professionally.
• Key Responsibilities:
• Payment Posting: Accurately post and apply insurance payments, remittances, and denials in the billing system. Match payments to the corresponding claims and reconcile any discrepancies.
• Claim Review: Review Explanation of Benefits (EOBs) and other payment documents to ensure accurate payment allocation and identify potential payment errors or underpayments.
• Reconciliation: Regularly reconcile payment data with bank deposits and identify any discrepancies for resolution.
• Denial Management: Identify and appropriately process claim denials, including adjustments, appeals, and resubmissions to optimize revenue recovery.
• Research and Problem Resolution: Investigate payment discrepancies, payment delays, and processing issues to resolve outstanding payment issues promptly.
• Compliance: Adhere to healthcare regulations, insurance guidelines, and organizational policies while posting payments to ensure accuracy and compliance.
• Communication: Collaborate with internal teams, such as billing, coding