Jan 2023 – Mar 2025 · 2 yrs 2 mos · Greater London, England, United Kingdom · Remote

• B2B SaaS - Smart Shield
• As Product Manager, I transformed the roadmap from customer request-driven to a product-led growth strategy, balancing short-term challenges with long-term initiatives like Product 2.0 to enhance self-serve onboarding. I mitigated a $2.4M retention risk by delivering initiatives that aligned business goals with customer needs, while driving cross-functional collaboration with Sales, Marketing, and CS. I also led two squads in parallel, ensuring effective communication and execution across roadmap priorities.
• Key achievements:
• Cut enterprise onboarding from 13 → 4 weeks, increasing feature activation by 27% and retention by 32%.
• Led API integrations with Workday, ensuring seamless interoperability and compliance.
• Experienced in stakeholder management where audibility and accountability were critical.

Sep 2021 – Nov 2022 · 1 yr 2 mos

• B2B/B2C SaaS
• As Product Manager, I drove customer-centric product development by leading research sessions and external workshops to shape the roadmap for key launches. I owned backlog prioritisation and feature definition in Agile sprints, while bridging customers, product, and development teams to ensure clarity and alignment. I managed the end-to-end payments workflow, from provider integrations to transaction processing and reconciliation, ensuring secure and reliable operations. Partnering closely with tech leads, I translated market and financial requirements into clear specifications that enabled efficient delivery.

Sep 2021 – Jan 2022 · 4 mos

Jul 2021 – Present · 4 yrs 10 mos

• I mentor Business Analysts, support teams, and operations professionals from both tech and non-tech fields who are looking to grow their careers in Product Management.
• Selected mentor for Reed Technology Leadership Practice’s Women in Technology Mentoring Programme; coached 6 mentees across the UK and India, averaging 2 concurrent through monthly 1:1s.
• 55% transitioned into Product roles within 6 months (APM/PO).
• Delivered 2 comprehensive mock interview loops per mentee to accelerate readiness.
• I’m passionate about helping professionals bridge the gap between business and technology, and empowering them to take confident steps toward a career in Product.

Apr 2019 – Sep 2021 · 2 yrs 5 mos · London Area, United Kingdom

• Designed and rolled out automated device migration workflows, reducing manual effort and driving efficiency and scale.
• Embedded continuous user research and feedback into roadmap prioritisation, maintaining a customer-first approach.

Jun 2018 – Apr 2019 · 10 mos

Jan 2018 – Jan 2019 · 1 yr

Sep 2016 – Nov 2017 · 1 yr 2 mos · Glasgow City, Scotland, United Kingdom

• Business Administration and Management

Apr 2016 – Jul 2016 · 3 mos

• Utilized financial models to redress current and historic banking clients to ensure fare preparations of miss-sold PPI by analysing each case situation. Made both internal and external communications to understand and inform of legal procedures with regards to uncertain cases. Worked under tight deadlines to get accredited in the short time frame to work in PPI department of the bank.

Jan 2016 – Apr 2016 · 3 mos

• Liaising with customers, mortgage advisors within HSBC and brokers to ensure mortgage application was up to date with the newly required data. This involved studying each Mortgage application submitted under new regulations and understanding the situational changes if any. Accurately analysed charts, graphs and statistical data in order to evaluate business/market trends.

Apr 2015 – Dec 2015 · 8 mos

Feb 2015 – Apr 2015 · 2 mos · Edinburgh, United Kingdom

• Visa Submission officer
• Worked at the Visa Application centre with the primary responsibility of processing UK passport holder’s application and data entry. Compiled daily reports and monthly account transactions using the Microsoft Office suite. Responsible for managing events and meetings with the Indian Embassy as a VFS representative. Consulted clients on how to apply for Visa to be a successful applicant.
• VFS representative in Indian Embassy, Edinburgh
• Responsible for communicating any regulations or documents change within the process and discussing any complicated Visa/ Passport case with the Indian embassy and the client for the VFS. Had weekly meeting with Consulate General of India (CG1, Edinburgh) to discuss the visa approval of various cases.