Nov 2019 – Dec 2025 · 6 yrs 1 mo · Dubai

• I was the first technical lead in the Middle East region building a pipeline of new prospects and clients for this leading provider of live event streaming services. Working closely with account managers as subject matter expert, I ensured correct pre-sales technical qualification and specification.
• I built strong internal stakeholder relationships in shaping technical understanding and aligning to business requirements including with product, professional services and channel teams. I acted as trusted advisor to clients in designing and adapting technology to meet their business needs, building use cases, prototypes and assisting with RFI/RFP technical requirements.
• Working closely with the marketing team, I improved demonstration and storytelling processes to enhance presentations and increase client engagement. Additionally, I coached and mentored new hires, account management and partner sales teams to optimise client presentations. I played a key role in increasing from 2 key clients in 2019 to over 40 clients and US$ multi-million revenues by 2025

Jan 2018 – Oct 2019 · 1 yr 9 mos

• In this role I continued to build the company footprint across the Middle East region for enterprise level accounts and service providers working closely with sales and engineering teams to build a robust pipeline of sales. This included developing value proposition and solution design through to proof of concept and working with prospects in producing RFP/RFI technical specifications and responses.
• I supported the sales teams in achieving targets and securing major new clients including Etisalat, SCC and Du. I also worked with strategic partners and global system integrators to increase market awareness across the region and on specific global account solutions.

Dec 2014 – Jan 2018 · 3 yrs 1 mo

• This was essentially a greenfield role for this company with no prior footprint in the region building awareness across the enterprise level technical community and assisting sales teams in securing new clients. I designed and developed value propositions, presentations and demonstrations to assist internal and partner sales teams to clearly explain technology benefits and engage stakeholders. I established regional brand awareness and secured major new enterprise level accounts across multiple industry sectors.

Sep 2012 – Nov 2014 · 2 yrs 2 mos

• Here I led technical relationships with key enterprise level prospects and clients to drive new business sales. I acted as trusted technical advisor across the Citrix suite of products and services for internal sales teams and major technology alliance partners including Cisco and Microsoft.
• I secured multiple major new clients across diverse industry sectors including:
• o First ever virtualised trading floor in the Middle East for National Bank of Abu Dhabi
• o The largest company mobile and data solution contract in 2013 with roll out of mobile devices and applications for over 8000 users at Etihad Airways
• o Citrix’s largest desktop virtualisation win in the UAE for 4000 users at Abu Dhabi Bank
• o Desktop virtualisation and application delivery for 2500 users at Abu Dhabi Islamic Bank

Sep 2009 – Sep 2012 · 3 yrs

• I worked as key client technical advisor post-sales in the deployment and configuration of solutions.

Apr 2009 – Sep 2010 · 1 yr 5 mos

Feb 2007 – Mar 2009 · 2 yrs 1 mo

Jul 2001 – Feb 2007 · 5 yrs 7 mos · Montreal, Canada Area

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