May 2022 – May 2023 · 1 yr

• Expanded a remote full-stack team from 2 to 6 engineers, handling talent development and performance management.
• Curated a culture of inclusivity by designing and leading individual and team rituals such as sprint planning, 1:1s, encouraging pairing, weekly retros and social events.
• Orchestrated the seamless migration of the Shopify video transcoder from AWS to GCP with zero downtime, yielding a 30% cost savings and increasing upload speed for merchant media.
• Directed a geographically distributed team spanning Vancouver to Berlin, navigating numerous time zones to ensure effective collaboration and performance.

Jun 2018 – May 2022 · 3 yrs 11 mos

• Oversaw a team of 3 senior engineers in creating unique software solutions focusing on scalability, reliability and world-class engineering standards.
• Regularly mentored junior staff and grew careers from Intern to Senior Developer level.
• Established 1:1s, impact assessments, team roadmaps and professional development opportunities to stimulate growth and creativity.
• Our projects ranged from automated network design tools to in-house video streaming services and a secure podcast hosting platform.

Feb 2015 – Jun 2018 · 3 yrs 4 mos

• Developed custom software for digital signage which enabled office-wide announcements and eliminated hundreds of hours of configuration work for the network team
• Collaborated with the physical security team to design, develop and test custom authentication and authorization software.
• Designed a Raspberry Pi-based temperature sensing network, improving the infrastructure's resilience to server room heating events.

Jun 2013 – Feb 2015 · 1 yr 8 mos

• Administered SaaS applications such as 1Password, Twilio, Zendesk and Zapier for a team of over 1000 support staff.
• Developed automations and business logic to facilitate customer satisfaction surveys.

Feb 2013 – Jun 2013 · 4 mos

• Assisted merchants with establishing their stores, providing support through various channels.

Aug 2011 – Feb 2013 · 1 yr 6 mos

• Conserved digital and computer-based art in the City of Ottawa Fine Art Collection.
• Managed the daily operations of the Karsh-Masson Gallery in Ottawa, engaging artists and the public through online platforms.

Sep 2007 – Aug 2011 · 3 yrs 11 mos

• Arts Court. Responsibilities include answering client and tenant requests, theater ticket sales and liaison with bilingual public at a City of Ottawa cultural facility

Jan 2010 – Jul 2016 · 6 yrs 6 mos

• Advised an Ottawa based artist co-op with operations, budgeting and fundraising.

Mar 2003 – Jan 2018 · 14 yrs 10 mos

• Developed and marked a magic show for children and adults, performing over 500 shows and gaining experience in public speaking and audience engagement.