Thomas Pfiester

CEO

United Arab Emirates22 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 20 years of software industry experience.
  • Expert in SAP Cloud ERP modernization.
  • Leader in driving customer engagement and adoption.
Stackforce AI infers this person is a SaaS expert with a focus on customer engagement and digital transformation.

Contact

Skills

Other Skills

Sales OperationsTalent DevelopingTeam MotivationTeam LeadershipStrategyEnterprise SoftwareCloud ComputingIT-StrategieLösungsarchitekturCRMPresalesAnforderungsanalyseStrategisches ManagementUnternehmensinformatikProject Management

About

As Head of SAP’s Customer Engagement & Adoption and Member of the Extended Board of SAP SE, I'm focused on accelerating the adoption of SAP solutions and innovations. I specialize in helping customers modernize their SAP Cloud ERP landscapes with SAP Business AI and Joule. Through the SAP Services and Support portfolio, Premium Engagement expertise, SAP Business Data Cloud, and the integrated toolchain, I drive adoption and turn insights into actions that deliver measurable outcomes. With over 20 years of experience in the software industry, I'm committed to achieving tangible digital transformation results for our customers.

Experience

Sap

8 roles

Head of Customer Engagement & Adoption

Promoted

Jan 2026Present · 2 mos

Head of Global Customer Engagement & Services

Apr 2024Dec 2025 · 1 yr 8 mos

SVP - Head of Cloud Success Services - GM EMEA South

Promoted

Jan 2021Mar 2024 · 3 yrs 2 mos

Vice President - General Manager & Head of Services Middle East North

Jan 2018Dec 2020 · 2 yrs 11 mos

Regional Director - Head of Services Sales Middle East North Africa

Promoted

Jan 2014Dec 2017 · 3 yrs 11 mos

Client Partner - Saudi Aramco and Joint Ventures

Promoted

Jan 2011Dec 2013 · 2 yrs 11 mos

Enterprise Performance Management Practice - EMEA Services

Jan 2008Jan 2011 · 3 yrs

Solution Management Insurance Analytics

Jan 2006Jan 2008 · 2 yrs

Academy for education and development

IT System Engineer

Jan 2002Jan 2005 · 3 yrs · Germany

Education

Harvard Business School

Senior Executive Leadership Program

Jan 2019Present

Ludwigshafen University of Business and Society

Bachelor of Applied Science - BASc — Business and Computer Science

Middlesex University

Master of Science - MS — Sales and Leadership Transformation

Saïd Business School, University of Oxford

Oxford Executive Leadership Programme — Organizational Leadership

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