Jan 2021 – Nov 2021 · 10 mos · Bengaluru, Karnataka, India · Remote

• Lead a 50-member engineering team across three engineering teams with three engineering managers, driving multi-cloud excellence across AWS, GCP, Azure, and On-Prem environments. Worked with Global teams across multiple timezones and cultures to deliver a predictable, transparent, and seamless cloud experience by building cloud-agnostic frameworks and consistent design principles. Focused on enabling internal engineering teams, enterprise customers, and operations/onboarding teams with scalable, resilient, and intuitive multi-cloud capabilities. 🌍☁️

Nov 2019 – Dec 2020 · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

• 🚚 Bootstrapped an AI-driven logistics platform, optimising supply chain costs and scaling beyond limitations in India.
• 🤖 Scaled AI models for route optimisation & cost reduction, later applied at other organisation.

Jan 2017 – Oct 2019 · 2 yrs 9 mos

• Worked on Alexa Smart home IoT
• ✅ Created 3-year strategies for Alexa Smart home and Scaled global engineering teams across USA and India, improving delivery & reliability of Alexa Smart Home.
• ✅ Helped 300 SDEs team to decouple and own their specific API Code and deployments ensuring other teams are not impacted because of one bad code change and Improved deployment success rate from 22% to 94%.
• ✅ Improved 3,500+ vendor availability and response times, introducing a Partner Quality Charter for higher SLAs.
• ✅ Led high-impact cross-functional initiatives, ensuring seamless product launches across Amazon’s ecosystem and wow customer experience by working with dependent teams for ML based automation reducing manual dependencies in device features.
• ✅ Improved Operational Excellence and all KPI metrics of the services ensuring the services standards bar is raised.
• ✅ Rated highest in Amazon Connections Data (Employee Satisfaction score)

Feb 2015 – Dec 2016 · 1 yr 10 mos

• At Amazon Prime Video, as an Engineering Manager , I solved International Expansion to 195 countries business problem by working with product, design and tech to develop large scale distributed systems to power global expansion of PrimeVideo across 195 countries so that customers can sign-up in their local language, pay in their local currency using the payment instrument of their choice, browse and watch content in their preferred language, and stream on their preferred devices.
• ✅ Pioneered international expansion, successfully launching Prime Video in 195+ countries.
• ✅ Led multi-region scalability initiatives, enabling Prime Video to handle exponential global growth.
• ✅ Redesigned services for scalability across devices, regions, and languages, ensuring a seamless cross-border experience.
• ✅ Optimized vendor quality and availability, enhancing overall content streaming reliability.
• ✅ Managed cross-functional collaboration with 32 global stakeholders, streamlining execution across teams.
• ✅ Proactively Improved vendor quality, availability and RoI of overall organization
• ✅ Initiated and Deprecated low RoI products like Vizio, Unbox, Legacy Services saving cost, effort and maximising investment on international expansion to achieve it on time.

Aug 2012 – Jan 2015 · 2 yrs 5 mos

• Partnered with USA Engineering Team and worked as an Acting Engineering Manager managing 6 Engineers to develop Large-Scale Service-to-Service Communication & Enabling Global Adoption
• ✅ Developed Tier-2 services for seamless service-to-service communication, reducing errors and operational overhead.
• ✅ Built an engineering team in India, collaborating with international teams for global platform improvements.
• ✅ Influenced all amazon services onboarded incrementally into Amazon’s data-driven adoption approach, improving reliability , reducing code changes and errors and improving velocity of code to reach production.

Jun 2007 – Jul 2012 · 5 yrs 1 mo

• Driving Amazon India’s Cloud Migration & Large-Scale Operational Efficiency
• ✅ First Support Engineer of Amazon India for Tier1 services and mentored other support engineers as the team grew to 80+.
• ✅ Migrated all Amazon e-commerce services to AWS Cloud, pioneering CI/CD adoption for automated deployments.
• ✅ Onboarded 240+ Amazon global services to India, expanding Amazon’s engineering footprint in India.
• ✅ Reduced production outages by 20% through influencing and implementing Tier1 best practices , Canary Deployments, Auto Rollback Monitors, 1box setup, Better Metrics and Operational Excellence.
• ✅ Drove Outage Postmortem's to find ways to reduce the blast radius by 50% and mitigation time by 50%.
• ✅ Drove WAR Rooms with high level to drill down metric dashboards ensuring teams are always ready for Severity 1 issues and detecting the root cause of an outages are reduced by 30%
• ✅ Migrated services to better end to end Logging mechanisms to ensure fault detection of dependencies are quickly detected.
• ✅ Prepared Amazon e-commerce services for major sale events through infra planning, First ever Chaos Engineering.
• ✅ Saved $7M through performance optimizations & infrastructure enhancements.