Oct 2021 – Dec 2023 · 2 yrs 2 mos · Washington DC-Baltimore Area

• Currently leading the migration effort of Anthem’s trading partners onto a new platform to support
• claims and member/dependent eligibility file processing and transactions. This is inclusive of providing
• stakeholder reporting on progress, managing executive visibility across all involved organizations
• ensuring the end-to-end project SDLC life cycle and pertinent resources collaborate effective in
• ensuring deliverables are met with expected product quality.
• Coordinated with PSO Vice President on program budget forecasting initiatives and align project
• forecasts aligns with forecasted PSO revenue projections.

Jul 2020 – Oct 2021 · 1 yr 3 mos · Washington, District of Columbia, United States

• Led a team of functional and technical resources to address various client needs from project inception through deployment by leveraging various tools such as Oracle Data Integrator (ELT data management tool), Oracle Business Intelligence Enterprise Edition (OBIEE) and the Oracle Hyperion financial
• management system to address the client’s fiscal year budget planning and execution requirements.
• Managed partnerships amongst business stakeholders (Core teams, Program office managers, executive
• leadership and practice leaders) in the delivery of the client’s financial budget planning and execution
• application solution spanning multiple fiscal years.

Apr 2018 – Present · 8 yrs 1 mo

Jan 2012 – Jan 2019 · 7 yrs · Fairfax, Virginia

• Engage clients in designing and implementing solutions for their Over-Limit Credit Cards, parallel processes for Mortgages, high risk personal loans, and set overdraft limits on Current Accounts.
• Has proven leadership experience with an impeccable ability to lead project teams in developing and translating client requirements into business solutions by leveraging existing product features and integration development
• Led strategic detailed analysis and design workshops to support client requirements and business objectives in collaboration with business and technology stakeholders to determine interfacing requirements with other internal banking platforms as well as external vendors
• Implemented financial systems from pre-sales inception through client Go-Live while navigating various challenges in between.
• My professional experience and techniques are leveraged in obtaining from stakeholders clear and unambiguous functional requirements captured and organized so thoroughly that there is no need for further interpretation or misinterpretation.
• Additional tasks during the implementation approach includes:
• Leading on site analysis with customer
• Document Implementation Designs
• Provided related guidance to team members as needed
• Engage project team with forecasting and project management activities
• Participate in internal stakeholder meetings as well as lead weekly status meetings with clients.
• Maintains detailed project plan, issue tracking and action items list
• Work closely with client business and technical project leads, project managers, C-Level Executive leadership to ensure that all deliverable are successful, punctual and within scope as defined in the SOW

Jan 2011 – Jan 2012 · 1 yr · Fairfax, Virginia

• As an Implementation Analyst at CR Software I adjusted to a fluctuating workload; juggle priorities and withstand the pressure of deadlines and operating problems while acting as a strong client advocate representing client business objectives, limitations, priorities, risks etc.
• Proven leadership in relationships building with a broad spectrum of stakeholders from C-Level Executives to support desk leaders and leveraged these relationships effectively to validate assumptions,
• acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.
• Answers and evaluates incoming telephone, email and web portal requests for assistance from users experiencing problems with software, modules, custom programs, hardware, or OS.
• Handle problem recognition, research, isolation, resolution and following-up for routine user problems, referring more complex problems to the product development team.

Jan 2009 – Jan 2011 · 2 yrs · Fairfax, Virginia

• At CR Software LLC, Mr Kabia Led a team of four to provide functional and technical support to end users. Recognize inefficient or ineffective procedures and take steps to improve them.
• Client Business Knowledge: He understands and maps client business processes, clarifies user needs and challenges and acts as a trusted adviser to IT and client business operations. Uses business understanding to make effective cost-benefit decision for our clients.
• Client Support: Uses knowledge of applications, systems and networking architecture to effectively and efficiently address end users’ use of information technology and the application. Manages and maintains services provided to and relationships with the end users.
• Quality and Assurance and Compliance: Achieves desired level of quality and adherence to appropriate process and standards through planning, assessment and the application of processes and standards.
• Investigate and resolve software and hardware problems with software, modules, custom programs, hardware, and operating systems of end users via telephone and email.
• Interview and lead user through diagnostic procedures to determine source of issues and provide the necessary steps to remedy.

Jan 2007 – Apr 2009 · 2 yrs 3 mos · Arlington, Virginia

• Assist military families with acquiring subsidized care for their children while stationed abroad.
• Member of the file clerk team in organizing filing system in an effort to standardize the application process and validate required documentation was provided.
• Mostly in contact with clients to verify accuracy of documents on filing system prior to application processing.
• Data extract from one system into organization's new standardized filing system.