Feb 2025 – Present · 1 yr 3 mos · Chandigarh, India · Hybrid

• Drive Welzin’s vision to deliver enterprise level and scalable AI, GenAI, and LLM solutions across the industry.
• Lead product innovation, strategic partnerships, and client digital transformation with measurable business impact.

Jan 2022 – Apr 2025 · 3 yrs 3 mos · India · Hybrid

• Collaborated with the Payments team to enhance authorization rates, reduce transaction expenses, and mitigate risk and fraud.
• Developed and deployed real-time ML models for fraud detection and transaction monitoring, supporting millions of users.
• Architected and maintained petabyte-scale data pipelines using Apache Spark for efficient ingestion and feature engineering.
• Designed and optimized LLM-based systems for customer support automation, significantly reducing case resolution times.
• Partnered with product, engineering, and compliance teams to deliver secure, scalable, and explainable AI solutions.
• Led knowledge-sharing sessions and mentored junior engineers in MLOps and responsible AI deployment.
• Drove key improvements in fraud false positive rates, transaction speed, and overall user experience.

Feb 2021 – Jan 2022 · 11 mos · India · Hybrid

• Built and optimized ETL data pipelines supporting high-velocity, mission-critical analytics for payment processing.
• Integrated disparate data sources (internal/external) and maintained robust, high-availability architectures.
• Designed and implemented Hadoop/Spark data workflows enabling machine learning and business intelligence applications.
• Automated reporting and dashboard solutions for executive leadership and operational teams.

Dec 2018 – Feb 2021 · 2 yrs 2 mos · Bangalore

• Designed and managed modern, enterprise-grade data warehouses using Lambda and RAD architectures.
• Built near real-time stream processing and analytics solutions for logistics and supply chain optimization.
• Developed and maintained ETL/ELT pipelines, enabling business-wide adoption of data-driven decision-making and operational insights.
• Led innovation sprints with solution architects to pilot new data engineering tools and cloud technologies.

May 2017 – Dec 2018 · 1 yr 7 mos · Bangalore

• Engineered and supported scalable, high-throughput systems for marketing analytics and identity resolution.
• Developed data workflows for ingesting, cleaning, and analyzing multi-source datasets to support identity graph building and targeted marketing.
• Collaborated on cross-team projects that refactored legacy systems into modern, cloud-based architectures, reducing processing time and operational costs.

Feb 2015 – Apr 2017 · 2 yrs 2 mos · Bengaluru Area, India

• Worked directly with the innovation team to build enterprise data warehouse and stream processing systems for large multinational clients.
• Managed the design and deployment of RAD-stack/Lambda architectures supporting analytics and reporting.
• Developed batch and real-time data ingestion, transformation, and analytics pipelines with Apache Hadoop/Spark, Kafka.
• Key contributor to several successful POCs and pilot projects in enterprise analytics, resulting in new client acquisitions.

Oct 2014 – Jan 2015 · 3 mos · Bengaluru Area, India

• Joined as an early core team member at HealthifyMe during the Microsoft Accelerator program.
• Built and maintained mobile backend systems to support rapid feature development and scalability.
• Partnered with product teams to prototype and launch new wellness and fitness tracking features.
• Optimized application performance and data flow to enhance user experience and engagement.

Aug 2014 – Sep 2014 · 1 mo · Bengaluru Area, India

• Maintained and supported premium Citrix products (NetScaler, XenApp, XenDesktop, XenServer).
• Diagnosed and resolved technical issues in large-scale customer deployments, often under tight SLAs.
• Documented best practices and common troubleshooting procedures for internal teams.

Aug 2013 – Jan 2014 · 5 mos · Chandigarh Area, India

• Developed Android mobile applications and worked as a cloud-virtualization admin.
• Designed and implemented user interfaces and collaborated on backend APIs for end-to-end app features.