Jun 2023 – Aug 2024 · 1 yr 2 mos · Gurugram, Haryana, India · Hybrid

• Reduced reverse pickup fraud by 15% by enhancing the field staff mobile app & introducing Level 2 validation at service centers.
• Decreased RTO (Return to Origin) rate by 3% by deploying address profiling, geo-fencing & OTP-based undeliver/reschedule processes.
• Developed a unified Android application from scratch by merging three separate apps (Onboarding, Pickup & Delivery), optimizing resource usage & improving user efficiency.
• Increased sprint delivery adherence from 30% to 75% & reduced defects per feature from 10 to 3 by implementing agile best practices & quality controls.
• Led & mentored a cross-functional team of 50+ developers (Java, Python, Angular, SQL, Kotlin, QA) & managed three Product Managers to deliver high-impact solutions.

Jan 2023 – Jun 2023 · 5 mos · Gurugram, Haryana, India · Hybrid

• Created unified On-boarding application for all types of riders.
• Reduced onboarding time from 20 mints to 7 mints.
• Saved 9% monthly payout of company and reduced 15% attrition of gig workers by creating new payout model.

Mar 2021 – Jan 2023 · 1 yr 10 mos · Gurugram, Haryana, India · Hybrid

• Rebuilt the last mile system for PAN India within one year, transitioning from a monolithic to a microservices architecture, introducing multiple new features & an enhanced UI.
• Designed & implemented a Last Mile web application for supervisors, utilized in over 3,500 delivery & return centers, resolving multiple operational challenges & providing a refreshed UI/UX experience.
• Increased sprint delivery adherence from 30% to 75%, reduced defects per feature from 10 to 3.

Dec 2020 – Mar 2021 · 3 mos · Noida, Uttar Pradesh, India · Remote

• Created & delivered solution designs for user stories, use cases, BRDs, FRDs, wireframes & prototypes for new features in the Last Mile Execution (LME) module across Web & Mobile platforms.
• Mapped business requirements & provided optimized solutions by evaluating project scope, defining deliverables & finalizing functional & technical specifications.
• Conducted market research on European long-haul & milk-run logistics norms & designed product solutions compliant with regional regulations.

Jun 2020 – Dec 2020 · 6 mos · Noida, Uttar Pradesh, India · Remote

• Researched & evaluated emerging technologies, recommending & implementing architectural enhancements to improve system scalability & performance.
• Performed multiple roles including process discovery, gap analysis & process re-engineering; actively participated in design reviews & collaborated on functionality allocation across system components.

Jan 2020 – May 2020 · 4 mos · New Delhi, Delhi

Apr 2019 – Dec 2019 · 8 mos · Gurugram, Haryana, India · On-site

• Build First Mile mobile applications for fleet staff which reduce training cost by 75% & fleet attrition by 25%
• Responsible for communicating with stakeholders across the board, including customers, business managers & the development team to make sure the goals are clear & the vision is aligned with business objectives.
• Build all new First Mile web applications for supervisors, which is being used in 80+ Pickup centers & processing centers. Solving more than 6 major different problems with all new & fresh UI/UX.
• Mapping requirements & providing them best solutions involving evaluation & definition of scope.
• Created auto route creation logics for fleet staffs. Which results in 30% more efficient & 20% better performance.
• Recreated SSO (Single Sign On) system in new technology with advance features.

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Noida, Uttar Pradesh, India · On-site

• Taking care of all integration part related to courier partners. Tracking API, Manifest API and Pickup API’s implementations irrespective of client.
• Performing several roles like finding new process, determining gaps in existing process & implementing new processes; participating in design reviews & assisting with allocation of functionality to specific system components.
• Ensure the quality and completeness of code and documentation deliverable from Development teams Collaborate with Technical and business management peers to determine optimum Release plan
• Managing team of 7 developers, 3 technical support engineer and 1 QA
• Supervising the implementation phase by formulating project plans, planning resources and managing issues arising due to scope creep or other technical / personnel matters.
• Successfully delivered all projects which include E-Retail, Magento, Android App and IOS App.
• Design/Review/Execution of Test Strategy/Test Plan (Functional & Non-Functional) /Test Scenarios/Test cases.
• Working closely with the client stakeholders in understanding the business requirements to define & implement the test processes, strategies & approaches.
• Ensure the quality & completeness of code & documentation deliverable from Development teams Collaborate with Technical & business management peers to determine an optimum release plan.
• Mapping requirements & providing them best solutions involving evaluation & definition of the scope of the project.
• Conduct functional, regression, user acceptance & integration testing to verify the client's needs are met & UAT with the cross functional
• business teams to ensure the system was aligned with the vision of the business teams.
• Projects
• 1. Askme Bazaar (India)
• 2. ISO HomeCare (Singapore)
• 3. Popular (Singapore/Malaysia)
• 4. Vestige (India)

Oct 2015 – Mar 2016 · 5 mos · Noida, Uttar Pradesh, India · On-site

May 2015 – Oct 2015 · 5 mos · On-site

Sep 2014 – May 2015 · 8 mos · On-site

• Taking care of complete Delhi Hub .
• Handling team of more than 60 employees which includes last mile crew, first mile crew & operation crews.
• Leading the team of RAFRE with 4 team members (Rapid Action Force Of Red Express)
• Auditing, system training, process training of Branches which are not performing PAN India.
• Provides guidance and direction to working supervisors for the operation of
• Transshipment hub(s)/Gateway(s) so that they contribute to the overall successful
• movement of consignments within established levels of service, accuracy and
• productivity standards.
• Manpower planning, resources planning, training schedules planning.
• Vendor management & performance review Commercial Negotiations, Selection & Roll Out of new vendors for distribution & addressing legal issues.
• Handling pickups and multi connections of in bound and out bond load.
• Handling Co-loader connection from hub.
• Coordinates with the Corporate Office, BDM/Account Manager, IT team and Admin team for
• smooth operation of the Transit Hub(s).

Oct 2013 – Sep 2014 · 11 mos · New Delhi, Delhi, India · On-site

Jun 2012 – Jun 2013 · 1 yr · New Delhi, India · On-site

Sep 2011 – May 2012 · 8 mos · Gurugram, Haryana, India · On-site

Mar 2011 – Aug 2011 · 5 mos · Delhi, India · On-site