May 2022 – May 2024 · 2 yrs · On-site

• ➤ Working with the Business Process Management team for all their data driven decision making by providing them with data, insights, recommendations and self help dashboards and in-depth analysis using SQL and Python.
• ➤ Responsible for complex analysis projects, providing insights and recommendations to stakeholders, and mentoring junior analysts, reviewing their work and helping when required.
• ➤ Established reporting infrastructure from data modeling to building shareable reports, ensuring data accuracy and self-service data solutions enabling consistent and reliable reporting. Empowering the end user to track their KPI’s and take timely actions to achieve their targets. Overall work reduced by 73 man days per year.
• ➤ Reduced overall time to create reports by 70% after establishing an ETL process and Data Models for the entire team to use. Worked with the Data Engineer team to enable the ETL processes in the production database by providing them with complex and business focused SQL queries.
• ➤ Present weekly business performance reports to track critical metrics, share insights and recommendations. Work with cross functional teams to take necessary actions to work towards business goals.
• ➤ Established Version Control using the Git for Analytics team to keep track of changes in SQL queries and Power BI releases. Also started the process to document the analytics projects for seamless handover.
• ➤ Initiated efforts to investigate customer feedback and perform sentiment analysis and identify areas of dissatisfaction of customers related to post sales experience.
• ➤ Work with the Digital Analytics team to help them with writing and reviewing queries and business logics. Delegated to work with Knowledge base (self help) content classification to help improve the
• search and quality of this content. Supported in chatbot performance data analysis to track the user behavior to fine tune the bot menu.

Feb 2020 – Apr 2022 · 2 yrs 2 mos · On-site

• ➤ Recommended and improved the Scorecard used for a reward program for technical support engineers by normalizing the data and updating the calculation.
• ➤ Developed forecasting model with 94% accuracy for high Severity case volume QOQ. Recommended shift plans and need for increased human capital to address and adhere to SLA.
• ➤ Analyzed datasets for correlation of productivity with other key metrics. Created a Machine Learning model using Regression to predict important KPI’s like NPS, ASA, FCR, FDR, First Response SLA and more. Built Trend Analysis capabilities in the dashboards with varying date granularity.
• ➤ Improved Tableau dashboards performances as high as 97% by using best practices and SQL query optimization. This resulted in increased adoption and self serve.
• ➤ Developed a standardized QBR presentation template in Tableau for Technical Account Managers which reduced the time to present from 1 day to 5 minutes per customer.
• ➤ Developed and published 12 Tableau dashboards from end-to-end through a BI lifecycle. Actively communicated with stakeholders to understand and gather requirements, provide weekly updates on the progress followed by maintenance and support post completion.
• ➤ Led efforts to identify most significant product tags for improving the performance of the chatbot recommended weblinks for 15k knowledge base articles.
• ➤ Collaborated with the Customer Success team to keep track of the Product usage metrics and helped in identifying the customers in their Lifecycle phases from Onboarding to Expansion. Identified 30% customers in Onboarding phase ready to move into Adoption Phase.
• ➤ Scheduled meetings with stakeholders from all Geo’s (APAC, EMEA and Americas) for capturing the requirements, understanding their pain points and providing desired solutions. Developed skills required for project management.

Sep 2016 – Jan 2020 · 3 yrs 4 mos · Bengaluru, Karnataka, India

• ➤Built a VBA based Search Engine for identifying relevant information from a data lake of excel and csv files. Implemented tf-idf and cosine similarity for search enablement.
• ➤Automated the flow of data population by utilizing the search results on process related documents. Hence reducing the time to complete the activity and reduced rework and manual errors. Resulting in ~$1M cost saving.
• ➤Built a text mining application for exporting text data from pdf to excel, followed by information retrieval. Identified missing information and highlighted risk.
• ➤Collaborated with cross functional teams to identify and automate repeat processes. Delivered 30+ process automation and reporting and Natural Language Processing projects.

Aug 2015 – Jul 2018 · 2 yrs 11 mos

• College project turned into a business opportunity where I consulted for 3D Modeling and 3D Printing services. Offered in-person group trainings on 3D Modeling tools like Autodesk Fusion 360. Helped bringing visions to life, from personalized gifting to robotics and IOT.