Jul 2019 – Mar 2022 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

• ● Established and led POS, Health & Wellness (H&W), and In-store services scrum teams for the India Development Center as a Technical Program Manager from July 2017 to Oct 2018.
• ● Successfully hired and onboarded skilled professionals for the newly formed POS and H&W scrum teams, contributing to the expansion and capabilities of the development center.
• ● Played a key role in the setup of delivery centers and a laboratory in Bengaluru, facilitating seamless operations and fostering innovation in product development.
• ● Demonstrated strategic leadership in building and nurturing cross-functional teams, ensuring alignment with organizational goals and objectives
• ● Collaborated effectively with stakeholders to streamline processes, enhance team productivity, and contribute to the overall success of the projects and services.

May 2017 – Oct 2018 · 1 yr 5 mos · Bangalore · Hybrid

• ● Managed telecom solution deployments across Europe & Africa, enhancing customer satisfaction from 3.58 to 4.02.
• ● Led continuous improvement efforts, reducing EV from 12% to 1% and cutting corporate travel costs by 34%.
• ● Secured 7500 man-days of CR revenue from Group Accounts and minimized POC variation to within +/- 5%.
• ● Established the PMO, fostering collaboration between product and technical teams for streamlined operations.

Nov 2016 – May 2017 · 6 mos · Bengaluru, Karnataka, India

• ● Managed Data Center Migration Projects for oil and gas at T-Systems India.
• ● Coordinated global cross-functional teams.
• ● Delivered projects on time and within budget.
• ● Implemented efficient project management methodologies.
• ● Facilitated clear communication between stakeholders.
• ● Proactively addressed project risks for success.

Jan 2008 – Nov 2016 · 8 yrs 10 mos · Bangalore · Hybrid

• ● Managed IT projects and served as Infrastructure Lead at Accenture.
• ● Conducted technical gap analyses and proposed solutions for various services.
• ● Led multi-million, multi-geography telephony system upgrades.
• ● Directed data center migrations and implemented chat solutions.
• ● Served as Product Owner and Scrum Master on multiple initiatives.
• ● Contributed to driving innovation and continuous improvement.

Jun 2006 – Dec 2007 · 1 yr 6 mos · Remote

• ⦁ Developed strategic documents including business proposals, process frameworks, and SOPs to support organisational decision-making.
• ⦁ Created technical documentation such as user manuals, product specifications, and workflow diagrams for IT and business processes.
• ⦁ Produced training materials, instructional guides, and executive presentations aligned with project and program objectives.
• ⦁ Communicated complex technical concepts clearly to diverse stakeholders, including leadership, developers, and business users.
• ⦁ Proficient in MS Word, PowerPoint, Excel, Visio, Confluence, SharePoint, and design/writing tools like Canva, Figma (basic), Grammarly, and Hemingway for effective content creation and visual communication.

Jan 2006 – Jun 2006 · 5 mos · On-site

• ● Managed complex releases for 600+ applications across diverse environments and global teams.
• ● Developed detailed plans and documentation, liaising with Change Management and updating CMDB.
• ● Led planning, including SAP releases, and provided guidance to team members.

Oct 2004 – Dec 2005 · 1 yr 2 mos

• ● Provided technical support and assistance to America Online (AOL) customers, addressing inquiries and troubleshooting issues related to AOL services and products.
• ● Offered guidance and solutions to customers facing connectivity, email, software, and hardware issues, ensuring timely resolution and customer satisfaction.
• ● Demonstrated expertise in navigating AOL's systems and platforms to assist customers with account management, billing inquiries, and service activations.
• ● Maintained accurate records of customer interactions and technical issues, documenting resolutions and escalating complex cases to higher-level support teams when necessary.