A

Amit Kumar

Operations Associate

New Delhi, Delhi, India3 yrs experience

Key Highlights

  • Eager to learn and grow in web development.
  • Familiar with the MERN stack for building applications.
  • Strong skills in customer communication and problem-solving.
Stackforce AI infers this person is a Full Stack Web Developer with a focus on customer service and technical support.

Contact

Skills

Core Skills

Customer ServiceTechnical Support

Other Skills

Technical Assistancesocial media escalationBusiness Relationship ManagementSales Target ManagementSocial MediaCustomer SatisfactionCustomer ExperienceBranch BankingIT Service ManagementTroubleshootingWindows ServerEscalation ResolutionCustomer Escalation ManagementSalesforce.comCRM Software

About

Hey there! I'm a Full Stack Web Developer enthusiastic about diving into the world of web development. While I'm new to the field, I'm eager to learn and grow. I'm familiar with the MERN stack (MongoDB, Express.js, React, Node.js) and keen on using the latest technologies and best practices to build great web applications. On the front-end, I enjoy creating dynamic, responsive user interfaces with React.js. For the back-end, I'm learning how to use Node.js and Express.js to build RESTful APIs for seamless data integration. I'm also starting to work with MongoDB, focusing on efficient data storage and retrieval. Always excited to learn more, I stay updated with the latest trends in web development. Let's collaborate and create something awesome!

Experience

3 yrs
Total Experience
1 yr 4 mos
Average Tenure
4 mos
Current Experience

Aionos

Technical Support Expert

Jan 2026Present · 4 mos · Greater Noida · On-site

Cleartrip

Customer Service Technical Support

Aug 2024Jan 2026 · 1 yr 5 mos · New Delhi, Delhi, India · On-site

  • Handled customer escalations across social media and support channels, ensuring timely and accurate resolutions. Developed strong skills in customer communication, problem-solving, and coordination with internal teams while maintaining service quality and brand reputation.
Technical Assistancesocial media escalationCustomer ServiceTechnical Support

Icici bank

Relationship Manager

May 2023Sep 2024 · 1 yr 4 mos · Patna, Bihar, India · On-site

Business Relationship ManagementTechnical AssistanceCustomer ServiceTechnical Support

Byju's

Business Development Associate

Sep 2022Nov 2022 · 2 mos · India · On-site

Business Relationship ManagementSales Target Management

Education

Patliputra University

BCA — Computer Science

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