Aug 2023 – Aug 2023 · 0 mo

• Managing Deloitte India pvt ltd Project.
• · Maintenance of inventory, Stock Projection, Acquisition, Retirement.
• · Dynamic professional with 13.2 years of experience in Asset, Incident, Configuration Management.
• · A systematic, organized, and hardworking team player with an analytical bent of mind.
• · Reliable as a fully contributing, responsible, accountable member of project team.
• · Asset tracking & Asset Auditing updating through CMDB tool-service now, Jamf and SSCM tools.
• · Hardware repairs of Break fix of the asset.
• · CMDB report generation and Physical Stock projection, assessment.
• · Spare Part consumable, peripherals, Additional PC Procurement
• · EUS Purchase/leased Procurement, EUS Purchase/leased expired return.
• · Taking care of Asset/Accessories Disposal / Scrap
• · Software Management in My tech.
• · Organizing IT Activities, Managing escalation
• · Updating Lost / Stolen in Service now tool
• · Providing VPN (RSA/YubiKey) token to user for access the official protected site.
• · Initiating Buy Back process (Leased/Purchase asset)
• · Monitor Control of Procurement actions enabling on time ordering within the budgeted time and cost.
• · Ensure quality checks while creating purchase orders
• · Prepare reports, analysis suggestions as per customer requirements
• · Identifying process gaps and providing great end user experience
• · Validation of Vendor Quote validation
• · Creating New Hire report on boarding report, Exit user off boarding report and EOL Refresh report.
• · Maintaining/downloading complete asset information from Service Now process
• · Have experience to work in all type of facility (SEZ &STPI)
• · Planning and managing all resource required to meet associate demand

May 2020 – Jun 2023 · 3 yrs 1 mo

• IT Asset Lifecycle Management.
• Laptop/Desktop Deployment & Tracking.
• Asset Management Tools (e.g. Service Now, Symphony AI, JAMF).
• Inventory & Procurement Coordination.
• Vendor & Warranty Management.
• Vendor & Warranty Management
• Audit & Documentation Management.
• Cross-functional Team Collaboration
• Coordinate with vendors for various projects and operational activities, provide IT vendor information to customers and ensure smooth collaboration with vendors during procurement and project

Oct 2016 – Nov 2022 · 6 yrs 1 mo

Oct 2016 – May 2020 · 3 yrs 7 mos

• Maintenance of inventory, stock projection, acquisition, and retirement of IT assets. Asset tracking and updating through CMDB tool (e.gService now).Break fix of assets. Generating CMDB reports. Spare Part & Additional PC Procurement. EUS leased Procurement & EUS leased expired return. Data Recovery. Organizing IT Activities & Managing escalation. Updating Lost / Stolen in Service now tool. Creating New Hire report & Exit user report.

Dec 2015 – Oct 2016 · 10 mos

• Raise Tickets & Capture customer queries and complaints in the Seibel tool: When customers reach out with their queries or complaints, I would log these issues in the Seibel tool or any other ticketing system used by your organization. This helps in tracking and managing customer requests.
• Escalate unsolved problems to the next level/assign to local Field Engineers: If you are unable to resolve a customer's issue, you would escalate it to a higher level of support or assign it to local field engineers who can provide on-site assistance.

Mar 2014 – Dec 2015 · 1 yr 9 mos

• Ability to handle multiple issues & coordination as per the customer requirement
• Taking email support & escalation inbound calls for PAN India support
• Resolving issue over Email/phone as per customer quarry.
• Toyota Domestic voice process.
• Working on Seibel, Oracle, and Excel:

Oct 2012 – Mar 2014 · 1 yr 5 mos

• Taking Inbound/Outbound calls for India support to the customer queries and problems
• Working on CRM, Oracle 11i, excel
• TTSL Domestic voice process