Amit Raura — Project Manager

Over 17+ years of progressive experience in the field of Information Technology which include skills in the following areas: Incident Management, Problem Management, Change Management, Program/Process Management, Technical Support, Data Centre Operations and Service Desk. Proficient at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention. Responsible for Service Restoration, SLA (Service Level Agreement) and managing the IT Infrastructure for Client, ability to drive and implement IT Projects to their timely closure. Extensive background of delivering results in complex and challenging environments and a proven track record of establishing new divisions, creating synergies between different business lines and coordinating with international clients. A leader and strategist, driving businesses by identifying opportunities, streamlining systems with focus on bottom line, process efficiency and cost optimization. Handled a team of around 20 resources. An ITIL V3, ITIL V4 Certified Professional. Currently associated with Accellor as a Project Manager. • Business Management – Understanding & comprehending business requirements, ensuring projects are completed on time & within budget. Support project initiatives, including identifying and analyzing preliminary business needs; • Technical Support - Well versed with Putty, Oracle, Remote Servers, Linux; • People Development & Management - Managing and motivating teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented work environment; • Client/stakeholder management, Service Delivery/Engagement, Leadership & Teamwork, Configuration Management, Software Asset Management.

Stackforce AI infers this person is a seasoned IT professional with expertise in service management and project delivery.

Experience: 10 yrs