Aug 2022 – Jul 2025 · 2 yrs 11 mos · Greater Delhi Area

• Working on platforms and products towards improving Developer Experience for Ist party M365 services and solving complex problems in the space of multi-cloud readiness

Jan 2022 – Aug 2022 · 7 mos · Greater Delhi Area

• Working towards improving M365 workloads on sovereign clouds for public and private sector.

Feb 2021 – Jan 2022 · 11 mos · Greater Delhi Area

• Working towards improving M365 workloads on sovereign clouds for public and private sector.

Jul 2019 – Feb 2021 · 1 yr 7 mos · Greater Delhi Area

• Sr. Product Manager at Adobe managing Adobe Technical Communication suite, Adobe FrameMaker & Adobe RoboHelp family of products. Responsible for product strategy, road-map and customer satisfaction metrics. Frequently present and evangelize about Technical communication solutions across conferences. worldwide.

Aug 2017 – Jul 2019 · 1 yr 11 mos · Greater Delhi Area

• Product Manager at Adobe managing Adobe Technical Communication suite, Adobe FrameMaker & Adobe RoboHelp family of products. Responsible for product strategy, road-map and customer satisfaction metrics. Frequently present and evangelize about Technical communication solutions across conferences. worldwide.

Mar 2017 – Aug 2017 · 5 mos · New Delhi Area, India

• Designed and launched Affordplan 2.0, a patient-centric healthcare financing platform across many hospitals across India.
• Built and mentored a high-performing engineering and product team, fostering innovation.

Jul 2015 – Mar 2017 · 1 yr 8 mos · Gurgaon, India

• Transformed the seller platform experience increasing NPS and driving adoption by lakhs of sellers
•  Merchant WEB App for Snapdeal marketplace consisting of 3 Lacs+ merchants
•  Merchant Auctions, Promotions/DOD and Payouts
•  Merchant Rating and Buy button Ranking
•  Merchant Training and Help - Self Help & Self-Serve Project
•  Merchant Cataloging, Pricing and Inventory
•  Merchant self-serve on the platform
•  Unit Economics/Cost Saving related features
•  Buyer - seller chat
•  Recommendations
•  GST Seller Platform Impact
•  Buyer Pricing
•  Seller Orders and Returns
•  Online to Offline (O2O) Business - LFARs/Brands integration, Business As usual features and O2O platform
• Stakeholder management, defining product roadmaps, prioritization, and measuring business impacts of all feature rollouts

Mar 2014 – Jun 2015 · 1 yr 3 mos · Noida

• Working as a Product Manager for Creative Cloud Desktop App. It connects the desktop world to the cloud and the Creative Cloud Ecosystem. Creative Cloud desktop app makes sure customers get the most out of their Creative Cloud membership.
•  Product Improvement and Experience: Improve the customer’s experience in terms of usability, design and new features/projects.
•  Customer Satisfaction Metrics: Work with Tech Support to identify opportunities to improve the Customer pain points and improve NPS.
•  Analytics and Data Usage: Lead the analytics and data usage for the product and drive data based feature prioritizations and discoveries.

Dec 2013 – Mar 2014 · 3 mos

• Responsible for new product launch from conception , product experience , product funnel metrics and revenue.

Dec 2012 – Mar 2014 · 1 yr 3 mos

• Responsible for new product launch from conception , product experience , product funnel metrics and revenue.

Aug 2011 – Mar 2014 · 2 yrs 7 mos

• Responsible for business growth, product management, online product experience to enhance customer experience , product funnel metrics and revenue.

Jan 2011 – Jan 2014 · 3 yrs

• Managing Business and Product for Bus, Rail , BPH line of business

Jan 2011 – Jan 2014 · 3 yrs

• Business and product ownership

May 2010 – Aug 2011 · 1 yr 3 mos

• Working as a Product Manager for Cloud Solutions for ISVs (Independent Software Vendors) vertical & wDaaS ( Wipro's Desktop as a Service) - Manufacturing & Hi-Tech Business Unit.
• Key activities:
• 1. Opportunity identification, assessment & business plan creation;
• 2. Cloud solution - strategy & roadmap
• 2. MRD (Marketing Requirements Document) for a product solution;
• 3. Messaging, Positioning, Sales & Alliances Enablement, Go-to-market planning and execution, Collaterals ;
• 4. Product User Experience

Sep 2009 – Nov 2009 · 2 mos

• Intern with Sales, Marketing and Services Group (SMSG) under the India - Server Marketing Group.
• Project Scope: Sales force ready compete strategy for Oracle’s MySQL compete situations with ISV’s and customers

Jun 2008 – Apr 2010 · 1 yr 10 mos

• Currently studying in the PGDM 2 year Full time residential MBA Program at one of the Top b-schools in India and Asia Pacific.

May 2005 – Jun 2008 · 3 yrs 1 mo

• I was working as an Integration Engineer.
• > Involved in customer interaction, architecture design and product development for the Core Technology Component
• Initiatives Taken:
• Conceptualized, designed and developed a product solution - used by Adobe customers and internal employees - Cleanup Script & helped to reduce the customer care calls traffic
• Initiated a Knowledge Management Cookbook to help product teams reduce time to integrate component across Creative Suites Business Unit.
• Professional Achievements:
• Received a Bravo Award in appreciation of presentation on Core Technology Component - Installers for Adobe Creative Suite 4 at Adobe Headquarters in US.
• Presented Impact Analysis to World Wide Customer Care Management & Executives on CoreTech component for Creative Suite 4 , this includes Acrobat, Photoshop, Flash, etc., vis--vis Creative Suite 3 across India & US.
• Received a Bravo Award for assistance to meet the release milestone deadline of Adobe FrameMaker 7.2 software product

Jan 2005 – Jan 2008 · 3 yrs

• Worked on AMT technologies and OOBE ( Installer , Licensing ) across all Adobe Products and Suites.