Nov 2022 – Nov 2024 · 2 yrs

Dec 2021 – Dec 2022 · 1 yr

• >Leading UX design for a suite of products working across a team of designers, engineers and product owners.
• >Working collaboratively inside a cross-functional team, while providing design leadership inside a truly
• double diamond agile environment.
• >Conducting user needs assessment, task analysis, and develop user profiles; identify key tasks for user
• research, competitive analysis, user testing, and develop usability plans.
• >Indulged in taking customer interviews for user centric product approach.
• >Developing high-level task flow content and then use storyboards and other design documents to
• communicate concepts and vision to others
• >Developing UI layouts including controls, labels and graphical elements for software on both mobile
• and desktop platforms with an eye towards experience unification
• >Create end-to-end detailed design deliverables as a series of experience maps, storyboards,
• wireframes, and interactive prototypes
• >Experience facilitating design thinking workshops.
• >Helping Product team on feature prioritization using different methods like Rice and Moscow.
• >Supporting team in concept modelling on MVP project.
• >Coordinating with information developers on product design for robust and meaning UX writing.
• >Conducting Design review detailed session across stakeholder, Engineering , Sales and global
• professional services team.
• >Love to apply UX laws where ever is required and always happy to interact with team to take angle of
• approach of everyone who involves in building a products.
• >Mentoring UX fellows in their work.

Nov 2020 – Dec 2021 · 1 yr 1 mo

• > Worked with complex systems and provide great storytelling to build cross-functional and cross-
• product area alignment to bring a strategic and systems/framework design mindset to solve at scale
• and across Western union products.
• > Collaborated with a team of designers, researchers, content strategists, engineers, and product
• managers focused on making the payment experience seamless and relevant for users across the
• globe.
• > Developed strong cross-product area relationships with teams across Google as well as our external
• partners.
• > Navigate and lead through ambiguity while partnering with driven Product Managers and Engineering
• leads motivated to deliver value to our users and partners.
• > Designed for data driven application with considering all fintech security aspects into account.
• > Help team in concept modelling of product
• > Educate product team on importance of UX
• > Strategies 4 products Virtual Management account, Global pay for students, Swift GPFI (Global pay for
• financial institutions) and Support center for GPFI.
• > Indulged in creating Design system
• > Key member in developing UX team process- How to approach a project.
• > Holding effective Handoff sessions with Engineers.
• > Helping to create microcopy and UX writing for different products.

Jul 2016 – Nov 2020 · 4 yrs 4 mos · Noida, Uttar Pradesh, India

• With total, 11 years of experience in software industry and have ample of experience while working with different clients in different domains and tools on Pitney Bowes products, I have acquired expertise in following Pitney Bowes’s Tools :-
• Confirm® is an enterprise asset management solution
• EngageOne Suite
• EngageOne Video
• User research and analysis with design thinking process.
• Journey mapping & persona development
• Interaction Design
• Storyboarding and Story flow.
• Style framing for video presentations.
• Information architecture of App and web developments.
• Wireframes & Prototypes
• Affinity Process
• Card sorting.
• Visual design
• Usability Testing
• Heuristic evaluation, user interviews and feedback
• Designing website using RWD (Responsive Web Design) approach for mobile site.
• Designed and coded application components in an Agile environment and Scrum ban utilizing a test driven development approach. Created and maintained project tasks and schedules
• Provided programming estimates, identified potential problems and recommended alternative solutions.

Dec 2014 – Jun 2016 · 1 yr 6 mos · Gurugram, Haryana, India

• developed tools and apps for Ericsson Product Tool Department.

Apr 2012 – Nov 2014 · 2 yrs 7 mos · Greater noida

• worked for british airways ba.com

Dec 2010 – Mar 2012 · 1 yr 3 mos