Aug 2024 – Jul 2025 · 11 mos · Remote

• Salesforce Quality Assurance, I have consistently delivering high-quality Salesforce implementations across Sales Cloud, Service Cloud, and CPQ Cloud. My expertise includes developing and executing comprehensive test strategies, managing defect tracking, and ensuring thorough regression testing. I actively support User Acceptance Testing (UAT) and maintain meticulous QA documentation to ensure project traceability and audit readiness. Committed to continuous improvement, I collaborate closely with cross-functional teams to refine QA processes and uphold Salesforce best practices, contributing to the platform's stability and scalability.

Sep 2022 – Jan 2025 · 2 yrs 4 mos

• Developed and executed test cases, ensuring thorough coverage of project requirements. Prepared test data essential for validating software functionality and maintained detailed bug reports to support efficient defect resolution. Executed test cases meticulously, documenting results to track progress and ensure traceability.
• Actively identified, logged, and tracked defects using a defect management tool, with significant experience in JIRA. Monitored the lifecycle of defects from discovery to resolution, ensuring prompt follow-up and resolution. Participated in team meetings to understand project requirements and provide feedback on testing progress, ensuring alignment with project goals.
• Assisted in creating and maintaining comprehensive QA documentation, including test plans, test scripts, and user guides, which supported consistent testing practices and knowledge sharing within the team. Contributed to daily status reports and test summary reports, offering insights into testing progress and areas needing attention, which helped in decision-making and project management.
• Demonstrated a strong ability to quickly learn new tools, technologies, and testing methodologies, ensuring that testing practices stayed current and effective. Applied industry best practices in quality assurance processes, promoting high standards and reliability in the testing phase.
• Through these efforts, contributed to a structured and efficient QA process, supporting the overall success of the project by ensuring that software products met quality and functionality expectations before release.

Feb 2021 – Sep 2022 · 1 yr 7 mos

• I explored application functionality and workflows while working in Agile and Lean methodologies. I managed triage calls, collaborated with the Implementation team to address business scenarios, and created functional test scenarios. My responsibilities included writing and executing test cases, reporting, tracking, and closing bugs, as well as identifying and writing regression test cases. I conducted Regression, Functional, UI, Integration, and Retesting, performed automation testing using Selenium, and managed test cases using ALM.