Anik Mukhopadhyay

AI Researcher

Kolkata, West Bengal, India10 yrs 2 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Designed advanced AI solutions for healthcare.
  • Led successful customer intent prediction projects.
  • Expert in Generative AI and machine learning.
Stackforce AI infers this person is a Healthcare and Telecommunications AI/ML Engineer with expertise in Generative AI.

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Skills

Core Skills

AiMachine LearningGenerative AiData Science

Other Skills

APIAgentic AIAzure Cognitive SearchGPT-4Microsoft SQL ServerAzure FunctionsKubernetesConfluenceSQLScikit-LearnKerasTime Series AnalysisGenAiLarge Language Models (LLM)LangChain

About

Professionally Senior Manager AI/ML Engineer with much experience in python , machine learning, deep learning, natural language processing, Generative AI, Agentic AI, LLM,m. Completed Post Gradution from NIT Warengal in Artificial Inteligence & Machine Learning.

Experience

10 yrs 2 mos
Total Experience
2 yrs 5 mos
Average Tenure
5 mos
Current Experience

Optum india

Senior Manager AIML Engineer

Dec 2025Present · 5 mos · Bengaluru · Remote

  • Designed and delivered an end-to-end Retrieval-Augmented Generation (RAG) architecture for healthcare document intelligence, enabling accurate, explainable, and context-aware question answering over large-scale unstructured medical and operational datasets.
  • Built scalable data ingestion and preprocessing pipelines using tools such as PyPDFLoader, custom document parsers, and text normalization frameworks to handle diverse healthcare content.
  • Implemented advanced document chunking strategies (recursive, semantic, and metadata-aware chunking) to preserve clinical and regulatory context, improving downstream retrieval accuracy and answer quality.
  • Generated semantic embeddings using state-of-the-art embedding models (OpenAI / Azure OpenAI embeddings) and integrated them with vector databases such as ChromaDB and Azure Cognitive Search for efficient similarity and hybrid retrieval.
  • Designed hybrid retrieval pipelines combining dense vector search, keyword-based filtering, and metadata constraints to significantly reduce hallucinations and improve factual grounding in healthcare responses.
  • Developed an Agentic AI framework with a multi-agent architecture, where autonomous agents performed specialized roles including document retrieval, domain reasoning
  • Integrated large language models (GPT-4, GPT-4o, GPT-4-mini) using controlled prompting strategies, system instructions, and safety guardrails to ensure accuracy, traceability, and alignment with healthcare domain requirements.
  • Implemented Responsible AI (RAI) and governance mechanisms, including source citation enforcement, confidence scoring, rule-based validation, fallback handling, and response auditing to meet healthcare compliance and risk standards.
  • Designed comprehensive evaluation frameworks using retrieval metrics (precision, recall), LLM-based evaluation techniques (G-Eval), and human-in-the-loop review processes to continuously monitor and improve system performance.
APIAgentic AIAIMachine Learning

Globallogic

Senior Consultant

Jan 2024Dec 2025 · 1 yr 11 mos · Noida, Uttar Pradesh, India · Hybrid

  • Customer Intent Prediction, Client - T-Mobile
  • Constructed and Launched 20+ machine learning models to identify and label customer call reasons (Late Fees, Overpayment, Payment Confirmation, AutoPay Enrollment) and predict likelihood scores for next-month calls, achieving 85% accuracy.
  • Enabled Initiated IVR routing and reduced count of customer service calls with agents 18%, improving operational efficiency and customer self-service adoption.
  • Roles and responsibilities:
  • Lead design and deployment of enterprise Generative AI solutions using LangChain, LLaMA/GPT, and Azure Cognitive Search.
  • Build and optimize Retrieval-Augmented Generation (RAG) pipelines for scalable, secure AI services on Azure Functions and Kubernetes.
  • Develop and implement machine learning models for customer intent prediction, improving classification accuracy and reducing operational costs.
  • Collaborate with cross-functional teams to integrate AI solutions into business processes.
  • Ensure performance, accuracy, and scalability of AI/ML models in production environments.
Machine LearningMicrosoft SQL ServerGenerative AI

Ltimindtree

2 roles

Specialist - Data Science

Apr 2023Jan 2024 · 9 mos · Kolkata, West Bengal, India · Hybrid

Data ScienceConfluence

Module Lead (Data Scientist)

Oct 2021Mar 2023 · 1 yr 5 mos · Kolkata, West Bengal, India · Hybrid

SQLData Science

Mobius knowledge services

Data Scientist

May 2021Oct 2021 · 5 mos · India

Data ScienceScikit-Learn

Fidus professionals private limited

Data Scientist

Feb 2016May 2021 · 5 yrs 3 mos · India · Hybrid

  • I strongly believe “a model is only valuable if it runs reliably in production.”
  • As a Senior AI/ML Engineer, I bring robust engineering discipline into every AI solution.
  • MLOps & Engineering Skills:
  • End-to-end ML pipeline design
  • Model versioning, monitoring & retraining
  • CI/CD for ML workflows
  • Feature stores & data versioning
  • Model governance & lifecycle management
  • Drift detection (data & model drift)
  • Cloud & Platform Experience:
  • Azure ML & cloud-native AI services
  • Scalable distributed data processing
  • Containerization & orchestration concepts
  • Secure enterprise deployment patterns
KerasTime Series AnalysisAIMachine Learning

Education

National Institute of Technology Warangal

Post graduate diploma — Artificial Intelligence & Machine Learning

Dec 2020Jan 2022

Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

Bachelor of Technology (B.Tech.) — Engineering

Jan 2012Jan 2016

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