Sep 2019 – Aug 2025 · 5 yrs 11 mos · Greater Hyderabad Area · On-site

• Developed forward-thinking technology strategies aligning with business objectives.
• Led R&D efforts, promoting a culture of innovation and integrating cutting-edge solutions.
• Directed the full product development lifecycle, partnering with cross-functional teams for effective delivery.
• Recruited and mentored a high-performing technical team, facilitating a collaborative environment for professional growth.

Apr 2015 – Aug 2019 · 4 yrs 4 mos · Pleasanton, California, United States · On-site

• At Kaiser Permanente, I was part of a large program to engineer new platforms that would redefine the digital healthcare experience for over 7 million members. The challenge was not just technical, it was to ensure scale, security, and patient impact in every solution.
• Key Contributions:
• Led the end-to-end delivery of a cloud-native patient engagement platform, improving care access for millions.
• Pioneered a Spotify-driven Agile transformation, scaling cloud-native healthcare engineering teams.
• Integrated DevOps@KP practices, enabling secure, HIPAA-compliant product releases every two weeks.
• Delivered cloud-native solutions that enhanced patient-provider communication and booking.
• This experience taught me how to balance scale with sensitivity in healthcare technology. Our platforms reached millions but also needed to feel personal and build trust.

Mar 2011 – Feb 2015 · 3 yrs 11 mos

• At CGI, I worked on high-stakes programs for Bell Canada, helping them maintain a competitive edge in a fast-evolving telecom market.
• Key Contributions:
• Delivered OSS changes enabling Bell to roll out 4G LTE ahead of competitors.
• Designed a flexible pricing architecture that allowed Bell to adapt quickly to market shifts.
• Built IPTV applications using Ericsson Mediaroom, enhancing Bell’s TV offerings and user experience.
• Strengthened CGI's India delivery organization by shifting from an out-tasking to a full outsourcing model.
• This role was a masterclass in how technology can provide both speed and resilience, especially in industries where competition is fierce, and customer experience is paramount.

Jul 1998 – Mar 2011 · 12 yrs 8 mos

• TCS was my formative chapter. Over 13 years across India, Dubai, Brussels, Boston, and Singapore, I rose from developer to delivery leader, managing telecom, billing, and enterprise programs for global clients like Nokia Siemens, British Sky Broadcasting, and KPN Belgium.
• Key contributions:
• Set up global Solution Delivery Centers (SDCs) for Nokia Siemens Networks, driving OSS/BSS projects worldwide
• Managed a major billing re-platform for British Sky Broadcasting, delivering critical API integrations and system upgrades
• Enabled KPN Belgium’s retail business transformation by implementing new billing, CRM, and provisioning solutions
• Delivered CTM Macau’s 3G rollout in record time, implementing end-to-end OSS/BSS systems ahead of competition
• TCS taught me the discipline of scale and the resilience to lead under complexity. Different time zones, regulatory landscapes, and cultural contexts shaped my ability to build trust and deliver under pressure - lessons that continue to anchor my leadership today.